# sales index

Relative path from T:\V\export: `email/sales`. Generated 2026-09-07 00:06 SAST. 0 subfolders, 2192 files (INDEX.md excluded from file count).

Parent: [../INDEX.md](../INDEX.md)

## Folders

_None._

## Pages

| File | Title | Bytes |
| --- | --- | ---: |
| [`a3-dtf-preorder-not-bf.md`](a3-dtf-preorder-not-bf.md) | A3 DTF pre-order — not Black Friday stock | 175 |
| [`aa-vest-academy-fulfilment.md`](aa-vest-academy-fulfilment.md) | KB: AA-VEST Academy video training fulfilment | 332 |
| [`accessory-refund-exvat-to-inclvat.md`](accessory-refund-exvat-to-inclvat.md) | accessory refund exvat to inclvat | 192 |
| [`after-hours-stdbank-pop-verify.md`](after-hours-stdbank-pop-verify.md) | StdBank payment confirmation after 4pm | 179 |
| [`after-hours-travel-day-install.md`](after-hours-travel-day-install.md) | after-hours-travel-day-install | 125 |
| [`aftersales-written-diagnosis-same-day.md`](aftersales-written-diagnosis-same-day.md) | Paid training/callout issue → written diagnosis same day | 182 |
| [`ag-dust-hose-ship-with-jhb-stock.md`](ag-dust-hose-ship-with-jhb-stock.md) | AG-DUST/100 quote then ship with JHB stock | 175 |
| [`agency-pop-verify-receiving-account.md`](agency-pop-verify-receiving-account.md) | Agency / SEDA POP — verify receiving account | 172 |
| [`air-compressor-downgrade-diff-refund.md`](air-compressor-downgrade-diff-refund.md) | AG-AIR downgrade difference refund | 191 |
| [`airbnb-vendor-blast-noise.md`](airbnb-vendor-blast-noise.md) | Airbnb / most-loved getaways blasts on Sales labels (KB) | 195 |
| [`airlink-airport-cargo-bill-client.md`](airlink-airport-cargo-bill-client.md) | AirLink airport cargo — bill client the shipping spend | 215 |
| [`alexan-ignore-previous-wrong-pdf.md`](alexan-ignore-previous-wrong-pdf.md) | alexan-ignore-previous-wrong-pdf | 123 |
| [`alt-fin-finance-park-not-paid.md`](alt-fin-finance-park-not-paid.md) | Alt-Fin finance park is not paid | 229 |
| [`altfin-docs-pack.md`](altfin-docs-pack.md) | KB: Alt-Fin business finance docs pack | 306 |
| [`antonychaps-dtf-to-install-address.md`](antonychaps-dtf-to-install-address.md) | antonychaps-dtf-to-install-address | 93 |
| [`arrival-hold-dispatch-unpack.md`](arrival-hold-dispatch-unpack.md) | FAQ — Machine arrived but not dispatched? | 291 |
| [`assemble-at-am-then-train.md`](assemble-at-am-then-train.md) | Some machines assemble at AM HQ then client trains on-site | 166 |
| [`asset-finance-tax-invoice-to-bank.md`](asset-finance-tax-invoice-to-bank.md) | asset-finance-tax-invoice-to-bank | 192 |
| [`b12_sales-capitec-to-capitec-ref-visibility.md`](b12_sales-capitec-to-capitec-ref-visibility.md) | Capitec→Capitec payments may hide client reference | 308 |
| [`b12_sales-invoice-legal-name-on-pop-order.md`](b12_sales-invoice-legal-name-on-pop-order.md) | Invoice to legal name on POP / order note | 231 |
| [`b12_sales-overpayment-credit-note-prompt.md`](b12_sales-overpayment-credit-note-prompt.md) | Overpayment → issue credit note promptly (reinforce) | 228 |
| [`b17_sales-callout-paid-invite-declined-stem-sot.md`](b17_sales-callout-paid-invite-declined-stem-sot.md) | Declined callout-paid invite — invoice stem is SoT | 213 |
| [`babcock-portal-before-po.md`](babcock-portal-before-po.md) | Corporate portal registration before PO (Babcock) | 163 |
| [`babcock-vendor-portal-certs.md`](babcock-vendor-portal-certs.md) | Babcock vendor portal needs current COIDA + Tax | 175 |
| [`bank-confirmation-number-is-not-order.md`](bank-confirmation-number-is-not-order.md) | Bank payment confirmation numbers are not order numbers | 239 |
| [`bank-deposit-not-release.md`](bank-deposit-not-release.md) | Bank deposit/contract is not machine release | 168 |
| [`bank-finance-docs-checklist.md`](bank-finance-docs-checklist.md) | Asset finance document checklist (high level) | 327 |
| [`bank-letter-on-stem.md`](bank-letter-on-stem.md) | Bank letter requests on stem | 235 |
| [`bank-pop-forward-stem-in-body.md`](bank-pop-forward-stem-in-body.md) | bank-pop-forward-stem-in-body | 158 |
| [`bank-ref-vs-invoice-stem-normalize.md`](bank-ref-vs-invoice-stem-normalize.md) | IA/KB: Normalize bank payment ref vs invoice stem | 228 |
| [`bank-reversal-reject-without-pop.md`](bank-reversal-reject-without-pop.md) | Client bank reversal after branch re-quote | 253 |
| [`bank-vaf-pop-is-paid-path.md`](bank-vaf-pop-is-paid-path.md) | Bank VAF/WesBank POP is paid path | 212 |
| [`bankbroker-not-pop-edited-remap.md`](bankbroker-not-pop-edited-remap.md) | bank.broker New/Edited Payment is NOT a POP | 244 |
| [`bb-code-reuse-undispatched-lines.md`](bb-code-reuse-undispatched-lines.md) | bb-code-reuse-undispatched-lines | 163 |
| [`bb-edited-not-a-pop.md`](bb-edited-not-a-pop.md) | bank.broker Payment Edited is NOT a POP | 158 |
| [`bb-edited-order-not-pop-sot.md`](bb-edited-order-not-pop-sot.md) | BB Edited order remapping is not POP SoT | 148 |
| [`bb-paylink-wait-or-hand-load.md`](bb-paylink-wait-or-hand-load.md) | KB: Card/online paylink — wait ~30m then hand-load | 256 |
| [`bb-unlock-not-client-crm.md`](bb-unlock-not-client-crm.md) | BB unlock Mulanga→Eric Done | 139 |
| [`big-laser-training-at-install.md`](big-laser-training-at-install.md) | Big laser training is onsite at install | 175 |
| [`bigfoot-cpt-waybill-pack-change.md`](bigfoot-cpt-waybill-pack-change.md) | bigfoot-cpt-waybill-pack-change | 162 |
| [`bigfoot-jhb-to-cpt-branch.md`](bigfoot-jhb-to-cpt-branch.md) | BigFoot JetPark → CPT branch prepare pattern | 288 |
| [`bigfoot-laser-tube-fragile-pack.md`](bigfoot-laser-tube-fragile-pack.md) | bigfoot-laser-tube-fragile-pack | 112 |
| [`bigfoot-multi-stem-one-collection.md`](bigfoot-multi-stem-one-collection.md) | One Bigfoot collect for multiple stems to CPT | 175 |
| [`bigfoot-partial-omit-tube-chiller.md`](bigfoot-partial-omit-tube-chiller.md) | Bigfoot CPT prepare may omit Tube/Chiller | 244 |
| [`book-callout-after-assembly.md`](book-callout-after-assembly.md) | KB: Book callout after self-assembly | 197 |
| [`book-callout-online.md`](book-callout-online.md) | KB: Repeat / new callout → book am.co.za/callout | 232 |
| [`borrowed-parts-restock-ordered-line.md`](borrowed-parts-restock-ordered-line.md) | KB: If tech uses a borrowed part, restock the ordered barcode | 185 |
| [`branch-dispatch-confirm-sku.md`](branch-dispatch-confirm-sku.md) | Branch-transfer dispatch: confirm SKU before pick | 234 |
| [`branch-lift-blocks-other-branch-dispatch.md`](branch-lift-blocks-other-branch-dispatch.md) | Client JHB lift blocks CPT dispatch | 149 |
| [`branch-oos-use-interbranch-courier.md`](branch-oos-use-interbranch-courier.md) | KB: Branch out-of-stock consumables — quote inter-branch courier | 192 |
| [`branch-transfer-scan-into-location.md`](branch-transfer-scan-into-location.md) | Branch stock transfer — scan into location | 188 |
| [`buythis-affiliate-enablement.md`](buythis-affiliate-enablement.md) | KB: BuyThis affiliate enablement pointer | 251 |
| [`buythis-confirm-before-dispatch.md`](buythis-confirm-before-dispatch.md) | Confirm buythis payments before dispatch | 225 |
| [`buythis-cpt-client-courier-not-fastway.md`](buythis-cpt-client-courier-not-fastway.md) | buythis cpt client courier not fastway | 176 |
| [`buythis-dispatch-without-full-stock.md`](buythis-dispatch-without-full-stock.md) | Buythis: dispatch paid order even if one SKU OOS | 167 |
| [`buythis-excludes-large-roller-courier.md`](buythis-excludes-large-roller-courier.md) | Buythis cannot courier large roller presses | 188 |
| [`buythis-namibia-sadc-eft-offline.md`](buythis-namibia-sadc-eft-offline.md) | KB: BuyThis Namibia SADC EFT block — use order bank details | 335 |
| [`buythis-online-support-info.md`](buythis-online-support-info.md) | BuyThis online order support = info@buythis.co.za | 197 |
| [`buythis-redirect-small-consumables.md`](buythis-redirect-small-consumables.md) | Small consumable reorders → Buythis redirect | 149 |
| [`buythis-rotary-screw-compressor-consumables.md`](buythis-rotary-screw-compressor-consumables.md) | BuyThis rotary-screw compressor consumables | 229 |
| [`buythis-software-renewal-owned-machines.md`](buythis-software-renewal-owned-machines.md) | IA/KB: Software renewal for AM-owned machines → BuyThis | 273 |
| [`buythis-upgrade-payment-hand-to-sales.md`](buythis-upgrade-payment-hand-to-sales.md) | BuyThis upgrade payments clear then go to sales | 246 |
| [`calendar-invite-thin.md`](calendar-invite-thin.md) | Calendar invite thin | 149 |
| [`callot-typo-still-paid-sot.md`](callot-typo-still-paid-sot.md) | "callot paid" typo is still callout paid SoT | 168 |
| [`callout-alt-entity-invoice-then-book.md`](callout-alt-entity-invoice-then-book.md) | callout-alt-entity-invoice-then-book | 144 |
| [`callout-am-co-za-pay-first.md`](callout-am-co-za-pay-first.md) | Callout procedure: book callout/am.co.za then pay | 209 |
| [`callout-april-callback-block.md`](callout-april-callback-block.md) | callout-april-callback-block | 80 |
| [`callout-bookings-april-only.md`](callout-bookings-april-only.md) | Callout online booking SoT = april@ | 201 |
| [`callout-borrow-list-instant-eft.md`](callout-borrow-list-instant-eft.md) | callout borrow list instant eft | 181 |
| [`callout-borrow-list-laser-uv.md`](callout-borrow-list-laser-uv.md) | Callout borrow lists: laser tube/lens/mirrors vs UV cable+settings | 178 |
| [`callout-borrow-optics-tube-hv-checklist.md`](callout-borrow-optics-tube-hv-checklist.md) | Callout borrow list + HV cable joint photos | 171 |
| [`callout-borrow-return-testhead-wet.md`](callout-borrow-return-testhead-wet.md) | Callout borrows need return path + wet test-head care | 281 |
| [`callout-borrow-sku-list.md`](callout-borrow-sku-list.md) | Callout emails may include borrow SKU lists + sibling stem PDF | 227 |
| [`callout-cancel-after-remote-fix-offer-credit.md`](callout-cancel-after-remote-fix-offer-credit.md) | Callout cancel after remote fix — offer store credit | 224 |
| [`callout-cancel-self-fix-may-return.md`](callout-cancel-self-fix-may-return.md) | callout-cancel-self-fix-may-return | 122 |
| [`callout-canceled-refund-policy.md`](callout-canceled-refund-policy.md) | Call-out canceled / no visit → fee refundable | 210 |
| [`callout-claim-verify-payment.md`](callout-claim-verify-payment.md) | Client claims callout paid — verify before scheduling | 206 |
| [`callout-claimed-pop-vs-cleared.md`](callout-claimed-pop-vs-cleared.md) | callout-claimed-pop-vs-cleared | 144 |
| [`callout-confirm-cover-when-rep-away.md`](callout-confirm-cover-when-rep-away.md) | Callout booking confirmation cover | 213 |
| [`callout-fee-complaint-onsite-diagnose.md`](callout-fee-complaint-onsite-diagnose.md) | callout-fee-complaint-onsite-diagnose | 169 |
| [`callout-flight-accommodation-rules.md`](callout-flight-accommodation-rules.md) | Callout flight and accommodation quoting | 485 |
| [`callout-full-diary-rebook-next-day.md`](callout-full-diary-rebook-next-day.md) | Callout diary full after POP — give firm next date | 237 |
| [`callout-funds-fail-pivot-consumables.md`](callout-funds-fail-pivot-consumables.md) | Callout funds fail → optional consumables pivot | 167 |
| [`callout-late-pop-reopen-advise.md`](callout-late-pop-reopen-advise.md) | callout-late-pop-reopen-advise | 149 |
| [`callout-not-labour-for-relocate-disassemble.md`](callout-not-labour-for-relocate-disassemble.md) | Callout ≠ labour for relocate/disassemble | 301 |
| [`callout-paid-empty-stub-still-crm.md`](callout-paid-empty-stub-still-crm.md) | Empty GH… callout paid stub is still CRM paid | 141 |
| [`callout-paid-subject-sot-even-if-empty-body.md`](callout-paid-subject-sot-even-if-empty-body.md) | KB: Callout paid subject SoT | 144 |
| [`callout-paid-subject-sot.md`](callout-paid-subject-sot.md) | callout-paid-subject-sot | 146 |
| [`callout-paid-then-cancel-sibling-credit.md`](callout-paid-then-cancel-sibling-credit.md) | callout-paid-then-cancel-sibling-credit | 161 |
| [`callout-parts-pay-before-visit.md`](callout-parts-pay-before-visit.md) | Callout: pay parts before visit | 134 |
| [`callout-pay-before-tech.md`](callout-pay-before-tech.md) | Callout: pay quote before technician dispatch | 119 |
| [`callout-pop-full-booked-tavonga.md`](callout-pop-full-booked-tavonga.md) | callout-pop-full-booked-tavonga | 114 |
| [`callout-pop-loadshedding-eta.md`](callout-pop-loadshedding-eta.md) | callout-pop-loadshedding-eta | 164 |
| [`callout-pop-not-tech-onsite.md`](callout-pop-not-tech-onsite.md) | Callout POP ≠ technician on site | 248 |
| [`callout-pop-provisional-leave-time.md`](callout-pop-provisional-leave-time.md) | callout-pop-provisional-leave-time | 166 |
| [`callout-pop-then-offer-training-dates.md`](callout-pop-then-offer-training-dates.md) | callout-pop-then-offer-training-dates | 146 |
| [`callout-pop-then-schedule-chase.md`](callout-pop-then-schedule-chase.md) | Callout: POP then client chases technician date | 303 |
| [`callout-pop-then-tax-invoice-chase.md`](callout-pop-then-tax-invoice-chase.md) | callout-pop-then-tax-invoice-chase | 129 |
| [`callout-prepaid-and-parts-sizing.md`](callout-prepaid-and-parts-sizing.md) | Callout booking: prepaid + confirm part sizes | 287 |
| [`callout-quote-pop-before-paid-sibling.md`](callout-quote-pop-before-paid-sibling.md) | callout-quote-pop-before-paid-sibling | 162 |
| [`callout-quote-stem-bump-before-paid.md`](callout-quote-stem-bump-before-paid.md) | callout-quote-stem-bump-before-paid | 175 |
| [`callout-quote-vat-then-pop-invoice.md`](callout-quote-vat-then-pop-invoice.md) | callout-quote-vat-then-pop-invoice | 159 |
| [`callout-redirect-am-co-za-callout.md`](callout-redirect-am-co-za-callout.md) | Callout quote → book am.co.za/callout | 156 |
| [`callout-refund-if-never-attended.md`](callout-refund-if-never-attended.md) | FAQ — I paid a callout but nobody came (model discontinued)? | 276 |
| [`callout-refused-closed-with-sc.md`](callout-refused-closed-with-sc.md) | Callout refuse then sorted with SC closes booking | 144 |
| [`callout-repeat-full-fee.md`](callout-repeat-full-fee.md) | Repeat site visit still full callout fee | 179 |
| [`callout-requote-stem-bump-pop.md`](callout-requote-stem-bump-pop.md) | callout-requote-stem-bump-pop | 117 |
| [`callout-schedule-date-on-quote-before-paid.md`](callout-schedule-date-on-quote-before-paid.md) | Callout schedule date often lands on quote thread before paid subject | 405 |
| [`callout-seller-backed-out-close.md`](callout-seller-backed-out-close.md) | callout-seller-backed-out-close | 137 |
| [`callout-thread-morphs-to-consumables.md`](callout-thread-morphs-to-consumables.md) | callout-thread-morphs-to-consumables | 140 |
| [`callout-travel-labour-booking-rules.md`](callout-travel-labour-booking-rules.md) | Callout travel & labour — booking rules (sales) | 591 |
| [`callout-travel-over-200km-accommodation.md`](callout-travel-over-200km-accommodation.md) | Technical callout: distance, flights, accommodation | 549 |
| [`callout-verify-gps-before-leave.md`](callout-verify-gps-before-leave.md) | callout verify gps before leave | 116 |
| [`callout-voucher-escalate-coordinator.md`](callout-voucher-escalate-coordinator.md) | callout voucher escalate coordinator | 145 |
| [`capitec-down-manual-pop-valid.md`](capitec-down-manual-pop-valid.md) | IA/KB: Bank outage — manual POP PDF still valid | 206 |
| [`capitec-pdf-is-enough-proof.md`](capitec-pdf-is-enough-proof.md) | KB: Capitec payment PDF forward is enough to allocate | 199 |
| [`card-pay-walkin-hold-dispatch.md`](card-pay-walkin-hold-dispatch.md) | Card-pay walk-in — hold dispatch until card clears | 172 |
| [`card-payment-may-skip-bb.md`](card-payment-may-skip-bb.md) | Card payment may skip BB load on dispatch | 168 |
| [`card-recon-needs-physical-receipt.md`](card-recon-needs-physical-receipt.md) | Unreconciled card swipe — find physical receipt | 155 |
| [`card-refund-wait-provider-confirm.md`](card-refund-wait-provider-confirm.md) | KB: Card wrong-order refund — wait provider confirm | 295 |
| [`card-swipe-desk-already-dispatched.md`](card-swipe-desk-already-dispatched.md) | Floor card-swipe sale already dispatched | 226 |
| [`cash-only-no-am-credit-account.md`](cash-only-no-am-credit-account.md) | IA/KB: AM cash/EFT only — no credit vendor account | 236 |
| [`ccd-technician-assignment.md`](ccd-technician-assignment.md) | Assign CCD-capable technicians | 220 |
| [`christ-callout-pop-stem-in-pdf.md`](christ-callout-pop-stem-in-pdf.md) | christ-callout-pop-stem-in-pdf | 109 |
| [`city-vehicle-licence-personal-noise.md`](city-vehicle-licence-personal-noise.md) | City vehicle licensing / warrant is personal noise | 221 |
| [`client-collect-extra-sku-verify.md`](client-collect-extra-sku-verify.md) | Client collected SKUs not on original dispatch | 200 |
| [`client-collect-printed-keep-stem.md`](client-collect-printed-keep-stem.md) | Client-collect / coming-down with forms = keep_stem | 214 |
| [`client-courier-after-collect-ready.md`](client-courier-after-collect-ready.md) | client-courier-after-collect-ready | 70 |
| [`client-courier-collect-after-pop-clear.md`](client-courier-collect-after-pop-clear.md) | Client books own courier after POP clear | 209 |
| [`client-courier-collect-after-pop.md`](client-courier-collect-after-pop.md) | After POP, authorize client courier collect | 140 |
| [`client-courier-waybill-print-dispatch.md`](client-courier-waybill-print-dispatch.md) | Client courier waybill → print + dispatch | 160 |
| [`client-hold-callout-do-not-book.md`](client-hold-callout-do-not-book.md) | Client "hold for now" on callout quote = do not book | 129 |
| [`client-opted-fastway-on-dispatch.md`](client-opted-fastway-on-dispatch.md) | Client-opted Fastway belongs on the dispatch subject | 194 |
| [`client-paid-claim-needs-pop-or-buythis.md`](client-paid-claim-needs-pop-or-buythis.md) | Client "already paid" without POP | 147 |
| [`client-po-typo-match-stem-offline.md`](client-po-typo-match-stem-offline.md) | Client PO typos in subject still match stem offline | 176 |
| [`client-power-not-machine-fault.md`](client-power-not-machine-fault.md) | Cap press / appliance — check client circuit amps | 161 |
| [`client-refund-pack-to-account.md`](client-refund-pack-to-account.md) | KB: Client refund pack | 154 |
| [`client-resends-refund-screenshots.md`](client-resends-refund-screenshots.md) | client resends refund screenshots | 157 |
| [`client-self-courier-shipping-refund-pop.md`](client-self-courier-shipping-refund-pop.md) | Client self-courier + shipping refund POP | 261 |
| [`client-to-collect-stem-with-pdfs.md`](client-to-collect-stem-with-pdfs.md) | Client to collect STEM + Dispatch/Invoice PDFs = collect SoT | 250 |
| [`cm2261-split-dispatch-bigfoot-fragile.md`](cm2261-split-dispatch-bigfoot-fragile.md) | Split stock: ship ready SKUs, hold short SKU; Bigfoot Fragile wrap | 215 |
| [`collect-card-ok-consumables.md`](collect-card-ok-consumables.md) | Consumables: collect + card pay is fine | 126 |
| [`collect-demo-not-callout.md`](collect-demo-not-callout.md) | Collect + on-site demo ≠ callout/dropoff form | 280 |
| [`collect-dispatch-add-on-lenses-barcode.md`](collect-dispatch-add-on-lenses-barcode.md) | collect-dispatch-add-on-lenses-barcode | 163 |
| [`collect-flag-beats-dsv-guess.md`](collect-flag-beats-dsv-guess.md) | Dispatch Collect flag — do not assume DSV | 194 |
| [`collect-hq-not-outbound-tech-visit.md`](collect-hq-not-outbound-tech-visit.md) | Collect at HQ is not an outbound technician visit | 330 |
| [`collect-needs-full-invoice-ref.md`](collect-needs-full-invoice-ref.md) | Client collection needs the full invoice reference | 263 |
| [`collect-order-proforma-before-eft.md`](collect-order-proforma-before-eft.md) | Collect order: Pro-Forma before EFT | 146 |
| [`collect-ready-client-package-label.md`](collect-ready-client-package-label.md) | Collect-ready may include client package-label PDF | 191 |
| [`collect-ready-flip-to-delivery-quote.md`](collect-ready-flip-to-delivery-quote.md) | collect-ready-flip-to-delivery-quote | 143 |
| [`collect-ready-sunnyrock.md`](collect-ready-sunnyrock.md) | Collection Ready Sunnyrock | 117 |
| [`collect-ready-to-waybill-flip.md`](collect-ready-to-waybill-flip.md) | collect-ready-to-waybill-flip | 127 |
| [`collect-ref-on-invoice.md`](collect-ref-on-invoice.md) | Collection reference on invoice after POP | 190 |
| [`collection-bring-tax-invoice.md`](collection-bring-tax-invoice.md) | KB: Collection — bring tax invoice | 270 |
| [`collection-ready-auto-stem-sot.md`](collection-ready-auto-stem-sot.md) | Collection-ready Charmaine SoT | 142 |
| [`collection-ready-book-assembly-same-day.md`](collection-ready-book-assembly-same-day.md) | collection-ready-book-assembly-same-day | 142 |
| [`collection-ready-courier-on-way.md`](collection-ready-courier-on-way.md) | collection-ready-courier-on-way | 126 |
| [`collection-ready-sunnyrock-auto.md`](collection-ready-sunnyrock-auto.md) | collection-ready-sunnyrock-auto | 78 |
| [`collection-ready-sunnyrock-schedule.md`](collection-ready-sunnyrock-schedule.md) | collection-ready-sunnyrock-schedule | 129 |
| [`collection-ready-wrong-branch-cpt.md`](collection-ready-wrong-branch-cpt.md) | collection-ready-wrong-branch-cpt | 136 |
| [`colour-slang-confirm-cyan.md`](colour-slang-confirm-cyan.md) | Colour slang → confirm Cyan | 154 |
| [`coming-down-now-stem-printed.md`](coming-down-now-stem-printed.md) | Coming down now STEM + PDFs → Printed | 202 |
| [`coming-down-order-received-ack.md`](coming-down-order-received-ack.md) | Coming down + Order received | 163 |
| [`coming-down-pdf-pack-printed.md`](coming-down-pdf-pack-printed.md) | coming-down-pdf-pack-printed | 176 |
| [`coming-down-plus-callout-paid-still-paid.md`](coming-down-plus-callout-paid-still-paid.md) | "coming down now" + callout paid snippet = paid callout | 169 |
| [`coming-down-printed-ack.md`](coming-down-printed-ack.md) | Dispatch coming down + PDFs → Printed | 160 |
| [`coming-down-printed-dispatched-sot.md`](coming-down-printed-dispatched-sot.md) | Coming-down Printed / Dispatched is thin stem SoT | 127 |
| [`coming-down-typo-still-calendar-thin.md`](coming-down-typo-still-calendar-thin.md) | IA/KB: Coming-down typos still warehouse-thin | 306 |
| [`coming-down-typo-still-printed.md`](coming-down-typo-still-printed.md) | IA/KB: Coming-down subject typos still warehouse-thin/Printed | 230 |
| [`coming-down-typo-subject-still-prints.md`](coming-down-typo-subject-still-prints.md) | coming down typo subject still prints | 140 |
| [`commission-callout-not-salary.md`](commission-callout-not-salary.md) | Callout "Commission the … cutter" ≠ salary commission | 187 |
| [`config-change-reissue-dispatch-form.md`](config-change-reissue-dispatch-form.md) | Config change after quote — reissue dispatch | 257 |
| [`confirm-am-machine-before-assembly-quote.md`](confirm-am-machine-before-assembly-quote.md) | confirm-am-machine-before-assembly-quote | 128 |
| [`confirm-dispatch-sku-when-two-similar.md`](confirm-dispatch-sku-when-two-similar.md) | Confirm exact SKU when two similar parts in play | 164 |
| [`confirm-training-install-same-day.md`](confirm-training-install-same-day.md) | Confirm training/install back to client fast | 252 |
| [`consumable-damage-return-april.md`](consumable-damage-return-april.md) | KB: Courier-returned damaged consumable → April/warehouse | 219 |
| [`consumable-orders-need-machine-type-every-time.md`](consumable-orders-need-machine-type-every-time.md) | Consumable (ink) orders must state machine type every time | 245 |
| [`consumables-prefer-online-order.md`](consumables-prefer-online-order.md) | Consumables — prefer online order number | 210 |
| [`copyworld-boxes-to-install-eta.md`](copyworld-boxes-to-install-eta.md) | copyworld-boxes-to-install-eta | 112 |
| [`copyworld-hand-tavonga-wa-email.md`](copyworld-hand-tavonga-wa-email.md) | copyworld-hand-tavonga-wa-email | 94 |
| [`copyworld-install-after-reopen.md`](copyworld-install-after-reopen.md) | Year-end install: lock date after both reopen | 114 |
| [`copyworld-install-eta-after-pay.md`](copyworld-install-eta-after-pay.md) | copyworld-install-eta-after-pay | 86 |
| [`copyworld-phased-dtf-install-escalation.md`](copyworld-phased-dtf-install-escalation.md) | copyworld-phased-dtf-install-escalation | 134 |
| [`corporate-po-ask-payment-eta.md`](corporate-po-ask-payment-eta.md) | Corporate PO: ask payment ETA same day | 160 |
| [`corporate-po-document-pack.md`](corporate-po-document-pack.md) | KB: Corporate PO document pack | 279 |
| [`corporate-po-even-if-vendor-waives.md`](corporate-po-even-if-vendor-waives.md) | corporate-po-even-if-vendor-waives | 109 |
| [`corporate-po-pop-rematch-before-invoice.md`](corporate-po-pop-rematch-before-invoice.md) | corporate-po-pop-rematch-before-invoice | 181 |
| [`courier-failover-quote-seabourne-rates.md`](courier-failover-quote-seabourne-rates.md) | KB: Temporary courier failover — quote Seabourne rates | 317 |
| [`courier-failure-not-auto-client-charge.md`](courier-failure-not-auto-client-charge.md) | Courier failure is not automatic client rebill | 180 |
| [`courier-guy-collect-printed-pack.md`](courier-guy-collect-printed-pack.md) | Courier Guy collect → voucher+dispatch+label+invoice → Printed | 219 |
| [`courier-guy-failed-pickup-reschedule.md`](courier-guy-failed-pickup-reschedule.md) | Courier Guy failed pickup — reschedule path | 179 |
| [`courier-guy-then-collection-ready.md`](courier-guy-then-collection-ready.md) | courier guy then collection ready | 140 |
| [`courier-quote-match.md`](courier-quote-match.md) | Courier waybill must match the quote charged to the client | 208 |
| [`courier-refund-stem-nedbank-pop.md`](courier-refund-stem-nedbank-pop.md) | Courier refund on stem + Nedbank POP closes loop | 194 |
| [`courier-subject-vs-actual.md`](courier-subject-vs-actual.md) | Courier in subject ≠ courier that ships | 192 |
| [`courier-waybill-collection-ref.md`](courier-waybill-collection-ref.md) | Client-arranged courier collect needs AM collection reference on the waybill | 272 |
| [`cpt-address-to-jhb-fastway-override.md`](cpt-address-to-jhb-fastway-override.md) | CPT courier address may still dispatch JHB Fastway | 168 |
| [`cpt-assembled-too-big-ship-jhb-flat.md`](cpt-assembled-too-big-ship-jhb-flat.md) | CPT assembled plasma too big for Bigfoot | 170 |
| [`cpt-branch-reprint-dual-waybill.md`](cpt-branch-reprint-dual-waybill.md) | CPT fulfil + reprint dispatch + dual Fastway OH | 162 |
| [`cpt-collect-client-courier-waybill.md`](cpt-collect-client-courier-waybill.md) | cpt-collect-client-courier-waybill | 126 |
| [`cpt-collect-on-dispatch.md`](cpt-collect-on-dispatch.md) | CPT collect flagged on prepare email | 173 |
| [`cpt-demo-stock-truck.md`](cpt-demo-stock-truck.md) | KB: CPT demo — don't break for one order | 134 |
| [`cpt-deposit-prepare-not-full-paid.md`](cpt-deposit-prepare-not-full-paid.md) | cpt deposit prepare not full paid | 156 |
| [`cpt-dispatch-must-include-software.md`](cpt-dispatch-must-include-software.md) | CPT branch dispatch must include bundled software | 224 |
| [`cpt-fastway-bag-buythis-order.md`](cpt-fastway-bag-buythis-order.md) | cpt-fastway-bag-buythis-order | 126 |
| [`cpt-fastway-sku-qty-on-mail.md`](cpt-fastway-sku-qty-on-mail.md) | CPT Fastway pickup: lock SKU + qty on mail | 208 |
| [`cpt-fastway-waybill-paste.md`](cpt-fastway-waybill-paste.md) | cpt-fastway-waybill-paste | 118 |
| [`cpt-fastway-waybill-then-fulfilled.md`](cpt-fastway-waybill-then-fulfilled.md) | cpt-fastway-waybill-then-fulfilled | 164 |
| [`cpt-fastway-waybill-whatsapp-software.md`](cpt-fastway-waybill-whatsapp-software.md) | cpt-fastway-waybill-whatsapp-software | 117 |
| [`cpt-inbound-check-laser-tubes.md`](cpt-inbound-check-laser-tubes.md) | CPT inbound Bigfoot — inspect laser tubes before sign | 155 |
| [`cpt-install-stock-lag-escalate.md`](cpt-install-stock-lag-escalate.md) | CPT install stock lag escalate to Bigfoot pack | 244 |
| [`cpt-interbranch-a3-fastway-bundle.md`](cpt-interbranch-a3-fastway-bundle.md) | CPT interbranch A3 Fastway multi-SKU bundle | 233 |
| [`cpt-interbranch-fastway-buythis-pack.md`](cpt-interbranch-fastway-buythis-pack.md) | CPT inter-branch Fastway pack cites Buythis | 243 |
| [`cpt-laser-accessories-in-crate.md`](cpt-laser-accessories-in-crate.md) | CPT laser — accessories often already in machine crate | 270 |
| [`cpt-oos-advise-client-at-collect.md`](cpt-oos-advise-client-at-collect.md) | CPT OOS: advise client at collect | 172 |
| [`cpt-short-smalls-tech-carry.md`](cpt-short-smalls-tech-carry.md) | cpt-short-smalls-tech-carry | 173 |
| [`cpt-spare-borrow-then-buythis-reorder.md`](cpt-spare-borrow-then-buythis-reorder.md) | CPT spare borrow then Buythis reorder | 239 |
| [`cpt-stock-intransit-april-sot.md`](cpt-stock-intransit-april-sot.md) | CPT stock truck — InTransit scan; April SoT overrides | 194 |
| [`cpt-stock-transfer-fastway-jhb.md`](cpt-stock-transfer-fastway-jhb.md) | CPT stock → Fastway back to JHB when client needs JHB collect | 185 |
| [`cpt-superlink-stock-aside.md`](cpt-superlink-stock-aside.md) | cpt-superlink-stock-aside | 96 |
| [`cpt-truck-partial-sku-prep.md`](cpt-truck-partial-sku-prep.md) | CPT truck — prepare subset SKUs; finish rest at CPT | 267 |
| [`cpt-xvat-before-collect.md`](cpt-xvat-before-collect.md) | cpt xvat before collect | 147 |
| [`credit-note-api-ref-may-differ-from-request-stem.md`](credit-note-api-ref-may-differ-from-request-stem.md) | credit note api ref may differ from request stem | 197 |
| [`credit-note-counter-not-online.md`](credit-note-counter-not-online.md) | Credit notes are counter-sales only | 143 |
| [`credit-note-show-credit-notes-ui.md`](credit-note-show-credit-notes-ui.md) | credit-note-show-credit-notes-ui | 117 |
| [`credit-note-when-quote-reloads-higher.md`](credit-note-when-quote-reloads-higher.md) | Credit note when quote reload increases | 188 |
| [`cross-border-capitec-absa-reflect-lag.md`](cross-border-capitec-absa-reflect-lag.md) | Capitec→Absa reflect lag for export clients | 189 |
| [`cross-border-pickup-documents.md`](cross-border-pickup-documents.md) | FAQ — Cross-border / Namibia courier pickup requirements | 217 |
| [`cross-border-pop-lag.md`](cross-border-pop-lag.md) | Cross-border / Namibia POP may clear Mon–Tue | 169 |
| [`cross-branch-dsv-for-missing-sku.md`](cross-branch-dsv-for-missing-sku.md) | Missing SKU on dispatch → CPT DSV then delay collect | 172 |
| [`customer-waybill-for-collection.md`](customer-waybill-for-collection.md) | Customer attaches their own collection waybill | 284 |
| [`danie-delivery-confirm-then-dongle.md`](danie-delivery-confirm-then-dongle.md) | danie delivery confirm then dongle | 186 |
| [`danie-delivery-hold-rebook.md`](danie-delivery-hold-rebook.md) | Danie delivery hold / cancel / rebook | 227 |
| [`danie-subject-vs-body-sibling-stem.md`](danie-subject-vs-body-sibling-stem.md) | Danie dispatch: subject stem vs body sibling | 168 |
| [`dedicated-landline-voip-noise.md`](dedicated-landline-voip-noise.md) | Dedicated landline / VoIP assign on Sales = noise (KB) | 331 |
| [`deleted-payment-replacement-credit.md`](deleted-payment-replacement-credit.md) | deleted-payment-replacement-credit | 135 |
| [`delivery-address-confirm-before-trailer.md`](delivery-address-confirm-before-trailer.md) | Confirm delivery address before trailer book | 193 |
| [`delivery-install-quote-then-courier.md`](delivery-install-quote-then-courier.md) | Delivery+install quote under pressure → later direct courier | 255 |
| [`delivery-not-install-schedule-next-day.md`](delivery-not-install-schedule-next-day.md) | delivery-not-install-schedule-next-day | 131 |
| [`delivery-quote-needs-address-first.md`](delivery-quote-needs-address-first.md) | Delivery quote needs address before inclusion | 206 |
| [`demo-conflict-reassign-tech.md`](demo-conflict-reassign-tech.md) | Demo invite vs callout conflict — reassign technician | 182 |
| [`demo-double-sell-refund-path.md`](demo-double-sell-refund-path.md) | Demo double-sell refund path | 217 |
| [`demo-floor-partial-dispatch.md`](demo-floor-partial-dispatch.md) | Demo floor units — partial dispatch only | 196 |
| [`demo-mismatch-cancel-deposit-refund.md`](demo-mismatch-cancel-deposit-refund.md) | Demo mismatch → cancel deposit refund | 242 |
| [`demo-missing-cable-refund.md`](demo-missing-cable-refund.md) | Demo sale missing accessory — return and refund | 215 |
| [`demo-needs-power-before-promise.md`](demo-needs-power-before-promise.md) | Confirm demo power before promising a live machine demo | 190 |
| [`demo-parts-used-locate.md`](demo-parts-used-locate.md) | Demo laser parts sold — locate USED upstairs | 238 |
| [`demo-replacement-spares.md`](demo-replacement-spares.md) | Replace demo spares when demo sold | 203 |
| [`demo-show-unit-no-discount.md`](demo-show-unit-no-discount.md) | Demo show-unit still brand-new: no discount | 229 |
| [`demo-unit-collect-then-cancel.md`](demo-unit-collect-then-cancel.md) | Demo-unit collect can still cancel | 169 |
| [`deposit-install-needs-human-call.md`](deposit-install-needs-human-call.md) | Deposit before install — confirm install details with a person | 234 |
| [`deposit-nonrefundable-quote-tcs.md`](deposit-nonrefundable-quote-tcs.md) | Pre-order / lay-by deposits are non-refundable | 154 |
| [`desktop-80w-co2-install-training-saturday.md`](desktop-80w-co2-install-training-saturday.md) | Desktop 80W CO2 — pay then Saturday install/training | 217 |
| [`diaspatch-typo-client-collect-printed.md`](diaspatch-typo-client-collect-printed.md) | diaspatch-typo-client-collect-printed | 120 |
| [`disclose-partial-stock-on-quote.md`](disclose-partial-stock-on-quote.md) | Disclose partial stock on the quote before POP | 225 |
| [`dispatch-form-paid-lines-only.md`](dispatch-form-paid-lines-only.md) | Dispatch form lists only paid lines | 196 |
| [`dispatch-form-unlock-after-powercut.md`](dispatch-form-unlock-after-powercut.md) | dispatch-form-unlock-after-powercut | 102 |
| [`dispatch-form-when-payment-reflects-waiting.md`](dispatch-form-when-payment-reflects-waiting.md) | Dispatch form as soon as payment reflects (customer waiting) | 198 |
| [`dispatch-location-dupes.md`](dispatch-location-dupes.md) | Lost location + double-dispatch SKUs | 223 |
| [`dispatch-offload-confirm-early.md`](dispatch-offload-confirm-early.md) | dispatch-offload-confirm-early | 122 |
| [`dispatch-scan-all-line-items.md`](dispatch-scan-all-line-items.md) | Dispatch — scan every line item | 216 |
| [`dispatch-stem-printed-ack.md`](dispatch-stem-printed-ack.md) | dispatch-stem-printed-ack | 118 |
| [`dispatch-typo-diapstch-still-stem.md`](dispatch-typo-diapstch-still-stem.md) | Dispatch subject typos still carry stem | 256 |
| [`dispatch-typo-diuspatch-printed.md`](dispatch-typo-diuspatch-printed.md) | dispatch-typo-diuspatch-printed | 83 |
| [`dispatch-typo-still-printed-with-pdfs.md`](dispatch-typo-still-printed-with-pdfs.md) | dispatch typo still printed with pdfs | 161 |
| [`diuspatch-typo-still-prints.md`](diuspatch-typo-still-prints.md) | diuspatch typo still prints | 125 |
| [`diy-sku-mismatch-hold-or-refund.md`](diy-sku-mismatch-hold-or-refund.md) | diy-sku-mismatch-hold-or-refund | 98 |
| [`diy-to-outsource-speak-to-client.md`](diy-to-outsource-speak-to-client.md) | DIY change-of-mind → outsource speak-to-client | 191 |
| [`do-not-dispatch-already-dispatched.md`](do-not-dispatch-already-dispatched.md) | Do-not-dispatch after already dispatched | 278 |
| [`do-not-dispatch-already-shipped.md`](do-not-dispatch-already-shipped.md) | do-not-dispatch-already-shipped | 98 |
| [`do-not-double-dispatch.md`](do-not-double-dispatch.md) | Already has goods / already dispatched — do not dispatch again | 168 |
| [`double-pay-refund-ask-why.md`](double-pay-refund-ask-why.md) | Double-pay refund — Eric asks why first | 184 |
| [`downsize-refund-check-kept-parts.md`](downsize-refund-check-kept-parts.md) | Machine downsize refund — check kept accessories | 225 |
| [`dropoff-callout-invoice-routing.md`](dropoff-callout-invoice-routing.md) | dropoff callout invoice routing | 142 |
| [`dropoff-cancels-travel-callout.md`](dropoff-cancels-travel-callout.md) | dropoff-cancels-travel-callout | 109 |
| [`dropoff-quote-then-invoice-same-fref.md`](dropoff-quote-then-invoice-same-fref.md) | dropoff quote then invoice same fref | 150 |
| [`dsiapcth-typo-still-printed.md`](dsiapcth-typo-still-printed.md) | Typo "Dsiapcth" / "Disapatch" still Printed | 165 |
| [`dsn-failure-noise.md`](dsn-failure-noise.md) | DSN failure noise | 105 |
| [`dsv-laser-tube-crate-waybill-sop.md`](dsv-laser-tube-crate-waybill-sop.md) | DSV laser-tube dispatch SOP (crate / waybill / manifest) | 320 |
| [`dsv-stem-may-local-deliver.md`](dsv-stem-may-local-deliver.md) | dsv-stem-may-local-deliver | 133 |
| [`dsv-waybill-dvs-typo-fragile-crate.md`](dsv-waybill-dvs-typo-fragile-crate.md) | DSV prep: Fragile stickers + DVS typo | 341 |
| [`dsv-waybill-stem-must-match-thread.md`](dsv-waybill-stem-must-match-thread.md) | DSV waybill/manifest stem must match thread | 280 |
| [`dsv-waybill-tech-after-receipt.md`](dsv-waybill-tech-after-receipt.md) | dsv-waybill-tech-after-receipt | 120 |
| [`dtf-cpt-sku-prepare-list.md`](dtf-cpt-sku-prepare-list.md) | DTF CPT prepare SKU set (MB3460 pattern) | 162 |
| [`dtf-deposit-not-commission.md`](dtf-deposit-not-commission.md) | Client "I will pay R50k to secure" ≠ sales commission | 152 |
| [`dtf-handover-checklist.md`](dtf-handover-checklist.md) | KB: DTF handover checklist (first week) | 429 |
| [`dtf-ink-tube-skus.md`](dtf-ink-tube-skus.md) | KB: DTF ink tube / Y / filter SKU hints | 329 |
| [`dual-quote-one-payment-credit-sibling.md`](dual-quote-one-payment-credit-sibling.md) | Dual quote one payment — credit sibling stem | 203 |
| [`dual-stem-april-payment-follow.md`](dual-stem-april-payment-follow.md) | dual-stem-april-payment-follow | 109 |
| [`dual-stem-opaque-subject.md`](dual-stem-opaque-subject.md) | Dual stem in one opaque subject | 161 |
| [`dual-stem-slash-subject-printed.md`](dual-stem-slash-subject-printed.md) | Dual-stem slash subject → one Printed ack | 205 |
| [`dual-stem-subject-keep-both.md`](dual-stem-subject-keep-both.md) | IA/KB: Dual-stem dispatch+callout subject — keep both | 268 |
| [`duplicate-branch-sku-keep-second.md`](duplicate-branch-sku-keep-second.md) | duplicate-branch-sku-keep-second | 163 |
| [`duplicate-card-load-reconcile.md`](duplicate-card-load-reconcile.md) | Duplicate card-machine load reconcile | 216 |
| [`dust-collector-client-cable-single-phasing.md`](dust-collector-client-cable-single-phasing.md) | Dust collector single-phasing from wrong client cables | 238 |
| [`email-dispatch-also-printed.md`](email-dispatch-also-printed.md) | Email dispatch also gets Printed | 153 |
| [`email-dispatch-client-address.md`](email-dispatch-client-address.md) | Email-dispatch: send docs to named client inbox | 193 |
| [`email-dispatch-then-printed.md`](email-dispatch-then-printed.md) | email dispatch then printed | 174 |
| [`empty-callout-paid-stub-still-paid.md`](empty-callout-paid-stub-still-paid.md) | Empty callout-paid stub is still paid | 182 |
| [`empty-callout-paid-subject-counts.md`](empty-callout-paid-subject-counts.md) | Empty "callout paid" email still counts as paid | 218 |
| [`empty-callout-paid-subject-sot.md`](empty-callout-paid-subject-sot.md) | Empty callout-paid subjects remain SoT (KB reinforce) | 215 |
| [`empty-subject-pop-wait-for-stem.md`](empty-subject-pop-wait-for-stem.md) | Empty/blank subject POP — wait for sales stem pairing | 192 |
| [`enterprise-delivery-introduce-dispatch.md`](enterprise-delivery-introduce-dispatch.md) | enterprise delivery introduce dispatch | 187 |
| [`eom-payment-diary-not-paid.md`](eom-payment-diary-not-paid.md) | eom payment diary not paid | 109 |
| [`ephraim-ack-noise-paid-callout.md`](ephraim-ack-noise-paid-callout.md) | Ephraim ack noise on paid callout POP (KB) | 179 |
| [`ephraim-ack-noise-post-refund.md`](ephraim-ack-noise-post-refund.md) | Ephraim ack noise after human refund (KB) | 149 |
| [`ephraim-ai-disclaimer-non-sot.md`](ephraim-ai-disclaimer-non-sot.md) | Ephraim.AI disclaimer — non-SoT | 191 |
| [`ephraim-ai-interleaved-noise.md`](ephraim-ai-interleaved-noise.md) | Ephraim.AI interleaved replies — noise when human owns thread (KB) | 226 |
| [`ephraim-ai-non-sot-refund-sla.md`](ephraim-ai-non-sot-refund-sla.md) | KB: Ephraim.AI non-SoT on refund SLA | 125 |
| [`ephraim-must-not-invent-tracking.md`](ephraim-must-not-invent-tracking.md) | Ephraim must not invent delivery windows or website tracking | 148 |
| [`ephraim-no-attachment-ask-human.md`](ephraim-no-attachment-ask-human.md) | FAQ — Ephraim said the invoice is attached but I see nothing? | 193 |
| [`ephraim-short-delivery-invents-refund.md`](ephraim-short-delivery-invents-refund.md) | Ephraim on short-delivery invents refund/48h | 177 |
| [`ephraim-tax-invoice-claim-human-attach.md`](ephraim-tax-invoice-claim-human-attach.md) | Ephraim tax-invoice claim needs human PDF | 287 |
| [`ephraim-wrong-ink-invents-cancel-refund.md`](ephraim-wrong-ink-invents-cancel-refund.md) | Ephraim on wrong-ink invents cancel/refund/reorder | 182 |
| [`expired-quote-refresh-last-unit.md`](expired-quote-refresh-last-unit.md) | Expired quote → send refreshed + last-unit urgency | 166 |
| [`explain-callout-price-increase.md`](explain-callout-price-increase.md) | Explain callout flight/accommodation price increases | 170 |
| [`export-client-courier-collect-checklist.md`](export-client-courier-collect-checklist.md) | KB: Export client-arranged courier collect checklist | 517 |
| [`export-offload-helpers-confirm.md`](export-offload-helpers-confirm.md) | Export offload: confirm helpers + contact | 189 |
| [`export-voucher-must-show-on-invoice.md`](export-voucher-must-show-on-invoice.md) | Export/Namibia voucher discounts must appear on invoice | 207 |
| [`f-dtf-600-partial-dispatch-zambia-collect.md`](f-dtf-600-partial-dispatch-zambia-collect.md) | F-DTF/600 partial dispatch / Zambia collect | 248 |
| [`f-roller-take-up-device.md`](f-roller-take-up-device.md) | F-ROLLER take-up for FastCOLOUR printers | 274 |
| [`f1-eco-solvent-replaced-by-f2-1804.md`](f1-eco-solvent-replaced-by-f2-1804.md) | F1 eco-solvent printer replaced by F2-1804 | 327 |
| [`fabricam-dongle-swap-check-upgrade.md`](fabricam-dongle-swap-check-upgrade.md) | FabriCAM dongle swap — check upgrade history | 169 |
| [`fabricam-with-ink-shipment.md`](fabricam-with-ink-shipment.md) | Piggyback Fabricam software on CPT ink shipment | 185 |
| [`fake-pop-alert.md`](fake-pop-alert.md) | Fake POP alert — do not dispatch | 216 |
| [`fake-pop-watchlist.md`](fake-pop-watchlist.md) | KB: Fake POP watchlist | 223 |
| [`fastcolour-one-uv-white-second-head.md`](fastcolour-one-uv-white-second-head.md) | FastCOLOUR ONE hybrid UV: white needs a second printhead | 468 |
| [`fastway-awaiting-warehouse-collection.md`](fastway-awaiting-warehouse-collection.md) | FAQ — I paid for delivery but have no tracking? | 210 |
| [`fastway-collect-after-three.md`](fastway-collect-after-three.md) | Fastway same-day collect often after 15:00 | 136 |
| [`fastway-collect-reject-wrong-product.md`](fastway-collect-reject-wrong-product.md) | Fastway collect rejected — wrong product bought | 167 |
| [`fastway-cpt-partial-sku-waybill.md`](fastway-cpt-partial-sku-waybill.md) | fastway-cpt-partial-sku-waybill | 157 |
| [`fastway-ignore-already-collected.md`](fastway-ignore-already-collected.md) | Fastway ignore when already collected | 214 |
| [`fastway-invoice-dispatch-voucher-printed.md`](fastway-invoice-dispatch-voucher-printed.md) | Fastway pack → Printed + tracking | 163 |
| [`fastway-nr-sticker-bubble-wrap.md`](fastway-nr-sticker-bubble-wrap.md) | Fastway send-out → NR waybill + sticker + bubble wrap | 173 |
| [`fastway-premade-sticker-no-remake.md`](fastway-premade-sticker-no-remake.md) | Fastway pre-made sticker — do not remake | 170 |
| [`fastway-printed-next-day-leave.md`](fastway-printed-next-day-leave.md) | Fastway Printed then next-day leave | 201 |
| [`fastway-printed-then-tracking-chase.md`](fastway-printed-then-tracking-chase.md) | Fastway Printed ≠ tracking in hand | 183 |
| [`fastway-printed-then-waybill-chase.md`](fastway-printed-then-waybill-chase.md) | Fastway Printed ≠ waybill ready | 175 |
| [`fastway-single-sku-email-waybill.md`](fastway-single-sku-email-waybill.md) | fastway single sku email waybill | 206 |
| [`fastway-tracking-portal-fail.md`](fastway-tracking-portal-fail.md) | fastway-tracking-portal-fail | 94 |
| [`fastway-waybill-reply-to-sales.md`](fastway-waybill-reply-to-sales.md) | Fastway: Printed is not enough — reply sales with waybill | 153 |
| [`fastway-wrong-address-call-client.md`](fastway-wrong-address-call-client.md) | Fastway not-on-address → call + correct address | 172 |
| [`fiber-laser-rotary-eligibility.md`](fiber-laser-rotary-eligibility.md) | KB: Fiber Laser Cutter with Rotary — eligibility | 261 |
| [`film-cutter-login-no-secrets-in-crm.md`](film-cutter-login-no-secrets-in-crm.md) | film-cutter-login-no-secrets-in-crm | 146 |
| [`film-set-invoice-reissue-stem-bump.md`](film-set-invoice-reissue-stem-bump.md) | film-set-invoice-reissue-stem-bump | 138 |
| [`films-only-fastway-confirm-address.md`](films-only-fastway-confirm-address.md) | Films dispatch Fastway — confirm CPT vs client | 326 |
| [`finance-approved-wait-bank-letter.md`](finance-approved-wait-bank-letter.md) | Finance approved ≠ release stock | 152 |
| [`finance-fail-callout-prepaid-credit.md`](finance-fail-callout-prepaid-credit.md) | KB: Finance-fail prepaid callout fee — unused credit path | 330 |
| [`finance-promo-noise.md`](finance-promo-noise.md) | Asset re-finance / cash-flow promo on Sales labels — noise | 189 |
| [`finance-rental-invoice-to-vs-deliver-to.md`](finance-rental-invoice-to-vs-deliver-to.md) | Finance/rental: invoice-to ≠ deliver-to | 222 |
| [`financing-tab-popia-no-email.md`](financing-tab-popia-no-email.md) | Financing tab submit — POPIA no-email | 178 |
| [`finish-alignment-book-after-payment.md`](finish-alignment-book-after-payment.md) | After payment located, book finish/alignment promptly | 162 |
| [`first-car-rental-auth-release-noise.md`](first-car-rental-auth-release-noise.md) | First Car Rental authorization release on Sales labels = noise | 217 |
| [`flexiprint-uncollected-reassign-document-serials.md`](flexiprint-uncollected-reassign-document-serials.md) | Uncollected FlexiPrint software — reassign with serials | 320 |
| [`floor-demo-sku-must-match-quoted-model.md`](floor-demo-sku-must-match-quoted-model.md) | Floor/demo unit SKU must match quoted model + accessories | 263 |
| [`forklift-hard-deadline-on-delivery.md`](forklift-hard-deadline-on-delivery.md) | Client forklift creates hard delivery deadline | 231 |
| [`free-delivery-subject-can-be-sot.md`](free-delivery-subject-can-be-sot.md) | Free-delivery subject can be SoT when body is signature-only | 268 |
| [`free-print-samples-blast-noise.md`](free-print-samples-blast-noise.md) | FREE Print Samples marketing blast is noise | 235 |
| [`full-pay-before-dispatch.md`](full-pay-before-dispatch.md) | KB: Full payment before dispatch | 152 |
| [`full-payment-before-dispatch.md`](full-payment-before-dispatch.md) | Full payment before dispatch | 191 |
| [`funding-chase-try-whatsapp.md`](funding-chase-try-whatsapp.md) | Funding chase: try WhatsApp | 140 |
| [`fx-incoming-sales-claim-with-pop.md`](fx-incoming-sales-claim-with-pop.md) | Unlabelled FX incoming — sales claim + POP | 252 |
| [`gavin-revona-dispatch-printed.md`](gavin-revona-dispatch-printed.md) | gavin-revona-dispatch-printed | 124 |
| [`gh4420-ignore-after-printed-outstanding.md`](gh4420-ignore-after-printed-outstanding.md) | gh4420-ignore-after-printed-outstanding | 116 |
| [`gh4421-install-paid-chase.md`](gh4421-install-paid-chase.md) | GH4421 — Install already paid; chase ETA | 218 |
| [`gh4444-seaborn-hold-then-printed.md`](gh4444-seaborn-hold-then-printed.md) | GH4444 Seaborne hold-for-stock can wait weeks for Printed | 191 |
| [`go-ahead-needs-pop-before-booking.md`](go-ahead-needs-pop-before-booking.md) | Email "go ahead" still needs POP before booking | 232 |
| [`google-share-pop-subject-is-valid.md`](google-share-pop-subject-is-valid.md) | "I am sharing 'STEM POP'" Google-share subject is valid POP | 150 |
| [`hand-off-ink-reorder-to-colleague.md`](hand-off-ink-reorder-to-colleague.md) | Ink reorder hand-off when primary rep busy | 136 |
| [`handwritten-po-ask-typed-sku.md`](handwritten-po-ask-typed-sku.md) | KB: Handwritten PO unreadable → ask typed SKU then quote | 287 |
| [`hdtf-black-to-white-swop.md`](hdtf-black-to-white-swop.md) | H-DTF/Black → H-DTF/White reprint swop | 194 |
| [`heatpress-swap-new-barcode-sign.md`](heatpress-swap-new-barcode-sign.md) | heatpress-swap-new-barcode-sign | 137 |
| [`hellopeter-delete-before-or-after-install.md`](hellopeter-delete-before-or-after-install.md) | Hellopeter install fight — delete-before vs delete-after | 209 |
| [`hold-dispatch-already-received.md`](hold-dispatch-already-received.md) | hold-dispatch-already-received | 130 |
| [`hold-dispatch-missing-sku.md`](hold-dispatch-missing-sku.md) | Hold Fastway if critical SKU out of stock | 237 |
| [`hold-dispatch-until-full-balance.md`](hold-dispatch-until-full-balance.md) | Hold dispatch until full balance clears | 223 |
| [`hold-then-release-same-stem.md`](hold-then-release-same-stem.md) | HOLD then proceed on same stem | 265 |
| [`hyphen-stem-pop-normalize.md`](hyphen-stem-pop-normalize.md) | Hyphenated GH-#### / JD-#### stems normalize before CRM | 177 |
| [`icc-profile-to-support-numbers.md`](icc-profile-to-support-numbers.md) | 3yr eco-solvent ICC → support phones not email link | 207 |
| [`ignore-ephraim-ai-misroute.md`](ignore-ephraim-ai-misroute.md) | Ignore Ephraim AI on POP PDFs and callout ETA | 175 |
| [`incomplete-buythis-redispatch-when-stock.md`](incomplete-buythis-redispatch-when-stock.md) | Incomplete online order re-dispatch when SKU arrives | 188 |
| [`ink-bare-subject-to-jd-proforma.md`](ink-bare-subject-to-jd-proforma.md) | Bare "INK" subject → named JD proforma stem | 168 |
| [`ink-label-sb-wb-ub.md`](ink-label-sb-wb-ub.md) | Ink bottle labels SB / WB / UB | 211 |
| [`install-address-client-correction.md`](install-address-client-correction.md) | KB: Client install address correction beats stale CRM address | 275 |
| [`install-bent-homing-sensor-recover-first.md`](install-bent-homing-sensor-recover-first.md) | Install complaint: bent homing sensor — recover machine first | 270 |
| [`install-fault-same-day-status.md`](install-fault-same-day-status.md) | Install-fault: same-day status or rebook notice | 146 |
| [`install-fee-pop-tavonga-ack.md`](install-fee-pop-tavonga-ack.md) | install-fee-pop-tavonga-ack | 99 |
| [`install-missing-parts-written-confirm.md`](install-missing-parts-written-confirm.md) | install-missing-parts-written-confirm | 174 |
| [`install-parts-mismatch-track-meter.md`](install-parts-mismatch-track-meter.md) | install-parts-mismatch-track-meter | 171 |
| [`install-quote-before-tech-pop.md`](install-quote-before-tech-pop.md) | install-quote-before-tech-pop | 143 |
| [`install-requires-callout-form.md`](install-requires-callout-form.md) | KB: Install booking requires callout form | 212 |
| [`install-site-prerequisites-gate.md`](install-site-prerequisites-gate.md) | install site prerequisites gate | 127 |
| [`install-training-complaint-free-retrain.md`](install-training-complaint-free-retrain.md) | Install/training quality complaint | 197 |
| [`insurer-needs-failure-cause-report.md`](insurer-needs-failure-cause-report.md) | Insurer parts claim needs tech failure-cause report | 177 |
| [`interbranch-cap-press-confirm-cpt-form.md`](interbranch-cap-press-confirm-cpt-form.md) | Inter-branch Cap Press — confirm CPT has form | 263 |
| [`interest-ack-not-paid.md`](interest-ack-not-paid.md) | interest-ack-not-paid | 92 |
| [`internal-payment-callback-name-number.md`](internal-payment-callback-name-number.md) | internal-payment-callback-name-number | 138 |
| [`invoice-entity-rename-after-callout.md`](invoice-entity-rename-after-callout.md) | Correct tax invoice entity promptly after callout | 183 |
| [`irmabi-pop-then-paid-then-tech-date.md`](irmabi-pop-then-paid-then-tech-date.md) | irmabi-pop-then-paid-then-tech-date | 131 |
| [`jkj-dsv-fragile-waybill.md`](jkj-dsv-fragile-waybill.md) | jkj-dsv-fragile-waybill | 144 |
| [`jkj-dual-stick-crate-and-carton.md`](jkj-dual-stick-crate-and-carton.md) | JKJ Express — stick waybill to crate AND carton | 191 |
| [`jkj-hold-for-building-space.md`](jkj-hold-for-building-space.md) | jkj-hold-for-building-space | 113 |
| [`johanv-pop-invoice-stem-bump.md`](johanv-pop-invoice-stem-bump.md) | johanv-pop-invoice-stem-bump | 131 |
| [`junior-coming-down-printed.md`](junior-coming-down-printed.md) | junior-coming-down-printed | 93 |
| [`keshne-vat-invoice-suffix-bump.md`](keshne-vat-invoice-suffix-bump.md) | keshne-vat-invoice-suffix-bump | 95 |
| [`landmark-tip-not-prepaid-delivery.md`](landmark-tip-not-prepaid-delivery.md) | Client landmark tip ≠ prepaid delivery | 290 |
| [`laser-tube-pack-check-inside.md`](laser-tube-pack-check-inside.md) | KB: Laser tube delivery — check inside the box for optics | 246 |
| [`last-unit-phaseout-substitute-sku.md`](last-unit-phaseout-substitute-sku.md) | last-unit-phaseout-substitute-sku | 122 |
| [`lay-buy-terms.md`](lay-buy-terms.md) | KB: Lay-buy terms | 166 |
| [`laybuy-callback-name-number-only.md`](laybuy-callback-name-number-only.md) | laybuy-callback-name-number-only | 119 |
| [`laybuy-overpay-refund-reconcile.md`](laybuy-overpay-refund-reconcile.md) | laybuy-overpay-refund-reconcile | 203 |
| [`layby-first-payment-stem.md`](layby-first-payment-stem.md) | layby-first-payment-stem | 100 |
| [`laybye-duplicate-ref-manual-add.md`](laybye-duplicate-ref-manual-add.md) | Lay-bye duplicate ref / amount → manual BB add | 273 |
| [`legacy-laser-psu-confirm-rating.md`](legacy-laser-psu-confirm-rating.md) | legacy-laser-psu-confirm-rating | 170 |
| [`lens-fov-stock-substitute.md`](lens-fov-stock-substitute.md) | lens-fov-stock-substitute | 100 |
| [`llm-f50-replacement-stock-lead.md`](llm-f50-replacement-stock-lead.md) | LLM-F50 laser marker — stock / lead time | 356 |
| [`long-haul-callout-accommodation-pop.md`](long-haul-callout-accommodation-pop.md) | long-haul-callout-accommodation-pop | 153 |
| [`lucky-gear-price-dispute-no-export-bank.md`](lucky-gear-price-dispute-no-export-bank.md) | lucky-gear-price-dispute-no-export-bank | 107 |
| [`machine-barcode-white-sticker-qr.md`](machine-barcode-white-sticker-qr.md) | KB: Machine barcode = white sticker with QR by control panel | 273 |
| [`machine-demo-and-design-software.md`](machine-demo-and-design-software.md) | Visiting for a demo and which design software to use | 350 |
| [`machine-pop-callout-separate-gate.md`](machine-pop-callout-separate-gate.md) | machine-pop-callout-separate-gate | 154 |
| [`map-external-po-to-am-quotation-stem.md`](map-external-po-to-am-quotation-stem.md) | Map external PO to AM quotation stem | 181 |
| [`mcafee-do-not-reinstall.md`](mcafee-do-not-reinstall.md) | Do not reinstall McAfee on sales PCs | 143 |
| [`merge-quotes-single-courier.md`](merge-quotes-single-courier.md) | merge-quotes-single-courier | 144 |
| [`metalwise-return-with-torch-dispatch.md`](metalwise-return-with-torch-dispatch.md) | Metalwise return paired with torch Fastway | 206 |
| [`micro-refund-under-r100.md`](micro-refund-under-r100.md) | Micro-refunds under R100 — bank-fee caution | 158 |
| [`missing-bank-ref-request-pop.md`](missing-bank-ref-request-pop.md) | Client forgot payment reference | 144 |
| [`missing-dispatch-form-after-callout.md`](missing-dispatch-form-after-callout.md) | Callout without returned Dispatch Form | 140 |
| [`missing-items-after-pop.md`](missing-items-after-pop.md) | FAQ — Parcel missing items we paid for? | 212 |
| [`missing-sku-after-printed-ship.md`](missing-sku-after-printed-ship.md) | LF-NOZZLE/D15 missing after Printed ship | 168 |
| [`mme-vs-reliable-rigging-courier-choice.md`](mme-vs-reliable-rigging-courier-choice.md) | mme vs reliable rigging courier choice | 197 |
| [`monday-fastway-tracking-paste.md`](monday-fastway-tracking-paste.md) | monday-fastway-tracking-paste | 78 |
| [`mt5e-strip-to-3838-walkin.md`](mt5e-strip-to-3838-walkin.md) | Walk-in H-PRESS/3838 from MT5E carton | 195 |
| [`mug-pop-opaque-subject.md`](mug-pop-opaque-subject.md) | mug-pop-opaque-subject | 79 |
| [`mug-press-sku-wire-count.md`](mug-press-sku-wire-count.md) | Mug press attachment SKU wire-count | 160 |
| [`multi-stem-fastway-missing-consumables.md`](multi-stem-fastway-missing-consumables.md) | multi-stem-fastway-missing-consumables | 178 |
| [`named-pop-empty-body-match-pdf.md`](named-pop-empty-body-match-pdf.md) | named-pop-empty-body-match-pdf | 114 |
| [`named-remittance-empty-body-match-pdf.md`](named-remittance-empty-body-match-pdf.md) | named remittance empty body match pdf | 157 |
| [`namibia-customs-invoice-hygiene.md`](namibia-customs-invoice-hygiene.md) | Namibia / cross-border invoice hygiene | 296 |
| [`namibia-export-clearance.md`](namibia-export-clearance.md) | KB: Namibia export clearing after invoice | 214 |
| [`namibia-pickup-not-delivery.md`](namibia-pickup-not-delivery.md) | FAQ — Can you courier to Namibia / NAMLOG? | 281 |
| [`namibia-return-export-clearing.md`](namibia-return-export-clearing.md) | Namibia returns need export clearing paperwork | 228 |
| [`nedbank-pay-cutoff-ip-lock.md`](nedbank-pay-cutoff-ip-lock.md) | Nedbank pay cutoff + office IP lock | 231 |
| [`never-quote-r-roller-with-atc.md`](never-quote-r-roller-with-atc.md) | Never quote R-ROLLER with ATC Router | 109 |
| [`newage-pop-then-invoice-ref.md`](newage-pop-then-invoice-ref.md) | Absa POP cluster then ask invoice with correct stem | 231 |
| [`nicoja-paid-callout-april-booking-owner.md`](nicoja-paid-callout-april-booking-owner.md) | nicoja-paid-callout-april-booking-owner | 127 |
| [`no-barcode-recover-from-dispatch.md`](no-barcode-recover-from-dispatch.md) | No machine barcode → recover from dispatch history before callout | 164 |
| [`no-desktop-sublimation-printer-stock.md`](no-desktop-sublimation-printer-stock.md) | No desktop sublimation printer stock | 239 |
| [`no-dispatch-when-already-fitted.md`](no-dispatch-when-already-fitted.md) | Do not dispatch if tech already fitted on site | 179 |
| [`no-purchase-order-terms.md`](no-purchase-order-terms.md) | AM.CO.ZA does not work off customer POs | 185 |
| [`no-rent-to-buy-three-month-layby.md`](no-rent-to-buy-three-month-layby.md) | no-rent-to-buy-three-month-layby | 130 |
| [`no-retroactive-vat-reinvoice.md`](no-retroactive-vat-reinvoice.md) | Do not add VAT to an invoice after non-VAT payment | 156 |
| [`no-show-callout-refund-is-human.md`](no-show-callout-refund-is-human.md) | No-show paid callout refund is human | 193 |
| [`no-stock-refund-stop-dispatch.md`](no-stock-refund-stop-dispatch.md) | No stock after print — refund and stop dispatch | 175 |
| [`no-work-on-purchase-orders.md`](no-work-on-purchase-orders.md) | Do not work on purchase orders | 165 |
| [`non-vat-card-machine-for-swipes.md`](non-vat-card-machine-for-swipes.md) | NON VAT card machine for non-VAT swipes | 204 |
| [`nonvat-reinvoice-before-pop-match.md`](nonvat-reinvoice-before-pop-match.md) | IA/KB: Client asks Non-VAT account — reinvoice BB then match POP | 275 |
| [`nop-delivery-expect-needs-eta.md`](nop-delivery-expect-needs-eta.md) | nop-delivery-expect-needs-eta | 147 |
| [`numbered-payment-confirmation-thin.md`](numbered-payment-confirmation-thin.md) | Numbered StdBank "Payment confirmation NNNN" = thin keep | 179 |
| [`numeric-order-dimensions-for-courier.md`](numeric-order-dimensions-for-courier.md) | numeric-order-dimensions-for-courier | 138 |
| [`oos-after-payment-full-refund.md`](oos-after-payment-full-refund.md) | Out of stock after payment — full refund path | 216 |
| [`oos-hold-vs-refund-is-human.md`](oos-hold-vs-refund-is-human.md) | Out-of-stock after payment — hold vs refund is human | 245 |
| [`oos-offer-alternate-quote.md`](oos-offer-alternate-quote.md) | Out-of-stock: confirm interest then quote alternate + ETA | 146 |
| [`oos-refund-needs-accounts-not-ai.md`](oos-refund-needs-accounts-not-ai.md) | KB: Out-of-stock refunds need accounts confirmation | 266 |
| [`opaque-info-waybill-stem-from-sales.md`](opaque-info-waybill-stem-from-sales.md) | Opaque warehouse "Info" waybill → sales names stem | 166 |
| [`opaque-payment-subject-collect.md`](opaque-payment-subject-collect.md) | opaque-payment-subject-collect | 121 |
| [`opaque-pop-stem-from-invoice-attach.md`](opaque-pop-stem-from-invoice-attach.md) | Opaque POP → stem via sales invoice attach | 191 |
| [`opaque-pop-subject-pair-pdf.md`](opaque-pop-subject-pair-pdf.md) | opaque-pop-subject-pair-pdf | 141 |
| [`override-dispatch-address-fastway.md`](override-dispatch-address-fastway.md) | Override dispatch-form address for Fastway | 192 |
| [`overseas-setup-point-machinery-support.md`](overseas-setup-point-machinery-support.md) | Overseas setup — point to machinery.support video | 290 |
| [`own-courier-exclude-revise-stem.md`](own-courier-exclude-revise-stem.md) | own-courier-exclude-revise-stem | 201 |
| [`own-courier-still-needs-prepare.md`](own-courier-still-needs-prepare.md) | FAQ — Client arranges own courier — do you still prepare? | 196 |
| [`own-courier-still-needs-printed.md`](own-courier-still-needs-printed.md) | Client own courier still needs Invoice+Dispatch → Printed | 175 |
| [`own-tech-install-waives-warranty.md`](own-tech-install-waives-warranty.md) | own-tech-install-waives-warranty | 136 |
| [`p3-fdm-k8-element-thermistor.md`](p3-fdm-k8-element-thermistor.md) | P3-FDM/K8 nozzle spare SKUs | 264 |
| [`pack-film-separate-from-presses.md`](pack-film-separate-from-presses.md) | KB: Pack film rolls separate/protected from heat presses | 390 |
| [`pack-size-a2-flyer-bag.md`](pack-size-a2-flyer-bag.md) | pack-size-a2-flyer-bag | 99 |
| [`paid-callout-book-via-april-whatsapp.md`](paid-callout-book-via-april-whatsapp.md) | paid-callout-book-via-april-whatsapp | 121 |
| [`paid-callout-human-schedules.md`](paid-callout-human-schedules.md) | Paid callout — human schedules | 142 |
| [`paid-callout-noshow-p1.md`](paid-callout-noshow-p1.md) | Paid callout no-show is P1 | 256 |
| [`paid-dispatch-batch86.md`](paid-dispatch-batch86.md) | Paid / dispatch CRM — sales email batch 86 | 690 |
| [`paid-dispatch-batch87.md`](paid-dispatch-batch87.md) | Paid / dispatch stems — batch87 | 506 |
| [`paid-dispatch-batch88.md`](paid-dispatch-batch88.md) | Paid / dispatch stems — batch 88 skim pack | 1290 |
| [`paid-do-not-dispatch-april-hold.md`](paid-do-not-dispatch-april-hold.md) | Payment + dispatch forms can still be DO NOT DISPATCH | 148 |
| [`paid-quote-ask-for-invoice.md`](paid-quote-ask-for-invoice.md) | FAQ — We paid your quotation — where is the tax invoice? | 248 |
| [`paid-setup-book-next-open-day.md`](paid-setup-book-next-open-day.md) | Paid setup: book next open tech day | 136 |
| [`paid-this-morning-pairs-callout-paid.md`](paid-this-morning-pairs-callout-paid.md) | paid-this-morning-pairs-callout-paid | 143 |
| [`parcel-missing-tax-invoice.md`](parcel-missing-tax-invoice.md) | Paid stock parcel may omit tax invoice | 224 |
| [`partial-collect-ink-refund-only.md`](partial-collect-ink-refund-only.md) | Partial collect: refund only missing lines | 218 |
| [`partial-collect-must-disclose-oos.md`](partial-collect-must-disclose-oos.md) | Partial counter collect must disclose OOS lines | 267 |
| [`partial-ink-only-fastway.md`](partial-ink-only-fastway.md) | Partial H-INK/BLACK Fastway when other colours no stock | 205 |
| [`partial-pop-balance-due.md`](partial-pop-balance-due.md) | partial-pop-balance-due | 106 |
| [`partial-ship-inks-refund-or-send.md`](partial-ship-inks-refund-or-send.md) | Missing/partial inks → ship remainder or refund | 177 |
| [`parts-success-closeout-thin.md`](parts-success-closeout-thin.md) | parts-success-closeout-thin | 99 |
| [`patric-vat-dereg-balance-recompute.md`](patric-vat-dereg-balance-recompute.md) | patric-vat-dereg-balance-recompute | 98 |
| [`pay-on-collect-sku-subject.md`](pay-on-collect-sku-subject.md) | pay-on-collect-sku-subject | 76 |
| [`payment-bb-relocated-cancel-dispatch.md`](payment-bb-relocated-cancel-dispatch.md) | BB payment relocated → cancel dispatch | 198 |
| [`payment-callback-no-stem.md`](payment-callback-no-stem.md) | payment callback no stem | 107 |
| [`payment-check-eric-bank-ref.md`](payment-check-eric-bank-ref.md) | Payment-check → Eric bank ref | 189 |
| [`payment-check-loaded-bank-ref.md`](payment-check-loaded-bank-ref.md) | Payment-check → Eric loaded + bank ref | 168 |
| [`payment-check-need-amount-bank-last4.md`](payment-check-need-amount-bank-last4.md) | Payment check / unlock — need amount + bank + last4 | 158 |
| [`payment-check-not-yet-interim.md`](payment-check-not-yet-interim.md) | Payment-check interim: April "not yet" | 155 |
| [`payment-subject-with-delivery-block.md`](payment-subject-with-delivery-block.md) | payment-subject-with-delivery-block | 147 |
| [`payment-unlock-cancel-if-peer-sorted.md`](payment-unlock-cancel-if-peer-sorted.md) | payment-unlock-cancel-if-peer-sorted | 167 |
| [`pdf-stem-when-subject-lacks-stem.md`](pdf-stem-when-subject-lacks-stem.md) | PDF filename carries stem when subject does not | 235 |
| [`performance-private-never-export.md`](performance-private-never-export.md) | performance_private never export | 188 |
| [`phone-cancel-no-system-record.md`](phone-cancel-no-system-record.md) | phone-cancel-no-system-record | 124 |
| [`phone-deposit-claim-needs-stem.md`](phone-deposit-claim-needs-stem.md) | Phone deposit claim needs stem+funds before paid SoT | 206 |
| [`phone-thin-pop-stem-on-subject.md`](phone-thin-pop-stem-on-subject.md) | phone-thin-pop-stem-on-subject | 114 |
| [`plasma-install-honor-onsite-agree.md`](plasma-install-honor-onsite-agree.md) | Plasma install — honor on-site vs warehouse agreement | 163 |
| [`plasma-install-training-must-cut-tolerance.md`](plasma-install-training-must-cut-tolerance.md) | IA/KB: Paid plasma install/training must leave machine cutting to tolerance | 324 |
| [`plasma-support-via-callout-form.md`](plasma-support-via-callout-form.md) | Plasma cutter wiring support via callout form | 276 |
| [`po-callout-install-train-leave-boxed.md`](po-callout-install-train-leave-boxed.md) | po-callout-install-train-leave-boxed | 143 |
| [`po-vs-quotation-pricing.md`](po-vs-quotation-pricing.md) | FAQ — Our Purchase Order price vs your new quote? | 307 |
| [`policy-book-tech-onsite.md`](policy-book-tech-onsite.md) | KB: Client books onsite tech (policy) | 170 |
| [`pop-amount-in-subject-not-banked.md`](pop-amount-in-subject-not-banked.md) | pop-amount-in-subject-not-banked | 115 |
| [`pop-await-bank-reflect-before-delivery-promise.md`](pop-await-bank-reflect-before-delivery-promise.md) | IA/KB: POP attached ≠ paid until bank reflect | 235 |
| [`pop-bank-reflect-before-booking.md`](pop-bank-reflect-before-booking.md) | pop-bank-reflect-before-booking | 151 |
| [`pop-check-needs-attachment.md`](pop-check-needs-attachment.md) | POP-check email needs the POP file | 184 |
| [`pop-check-not-yet-then-ned.md`](pop-check-not-yet-then-ned.md) | POP-check may lag bank settlement notice | 204 |
| [`pop-delivery-quote-crossborder-mismatch.md`](pop-delivery-quote-crossborder-mismatch.md) | pop-delivery-quote-crossborder-mismatch | 147 |
| [`pop-invoice-request-pair-to-stem.md`](pop-invoice-request-pair-to-stem.md) | POP / tax-invoice request without stem in subject | 279 |
| [`pop-name-only-bank-ref-match-offline.md`](pop-name-only-bank-ref-match-offline.md) | POP with name-only bank reference — match offline via subject stem | 246 |
| [`pop-pdf-await-bb-reflect.md`](pop-pdf-await-bb-reflect.md) | pop pdf await bb reflect | 110 |
| [`pop-plus-same-day-tech.md`](pop-plus-same-day-tech.md) | pop-plus-same-day-tech | 102 |
| [`pop-same-day-tech-diary-full.md`](pop-same-day-tech-diary-full.md) | pop-same-day-tech-diary-full | 155 |
| [`pop-stem-same-day-courier-collect.md`](pop-stem-same-day-courier-collect.md) | pop-stem-same-day-courier-collect | 122 |
| [`pop-subject-sku-mismatch-use-quote-body.md`](pop-subject-sku-mismatch-use-quote-body.md) | POP subject SKU mismatch — trust quote body | 178 |
| [`pop-uber-collect-before-release.md`](pop-uber-collect-before-release.md) | pop uber collect before release | 168 |
| [`pop-vs-vat-shortfall.md`](pop-vs-vat-shortfall.md) | POP shortfall vs VAT quote | 130 |
| [`pop-wait-bank-reflect-before-collect.md`](pop-wait-bank-reflect-before-collect.md) | pop-wait-bank-reflect-before-collect | 117 |
| [`post-callout-calibration-complaint.md`](post-callout-calibration-complaint.md) | post-callout-calibration-complaint | 153 |
| [`post-delivery-fault-route-support.md`](post-delivery-fault-route-support.md) | Post-delivery mechanical fault → support number | 186 |
| [`post-delivery-install-book-at-delivery.md`](post-delivery-install-book-at-delivery.md) | Book install at/near delivery when sale includes install | 202 |
| [`post-install-ink-channel-damper-swap.md`](post-install-ink-channel-damper-swap.md) | post-install-ink-channel-damper-swap | 164 |
| [`post-pay-credit-to-accounts.md`](post-pay-credit-to-accounts.md) | Post-pay credit → account@ | 161 |
| [`precheck-os-before-dtf-install.md`](precheck-os-before-dtf-install.md) | Pre-check Windows 10+ before DTF install day | 191 |
| [`preorder-oos-refund.md`](preorder-oos-refund.md) | KB: Pre-order OOS refund path | 241 |
| [`press-exchange-no-box-swap.md`](press-exchange-no-box-swap.md) | press-exchange-no-box-swap | 193 |
| [`print-leave-security-ack-printed.md`](print-leave-security-ack-printed.md) | print-leave-security-ack-printed | 91 |
| [`printed-can-mean-hold-for-stock.md`](printed-can-mean-hold-for-stock.md) | Printed can mean hold-for-stock | 194 |
| [`printed-hold-for-both-stock.md`](printed-hold-for-both-stock.md) | Printed dispatch can still hold for missing sibling SKU | 224 |
| [`printed-incomplete-lines-still-open.md`](printed-incomplete-lines-still-open.md) | Printed on incomplete-items dispatch ≠ deal closed | 144 |
| [`proforma-amend-tube-only.md`](proforma-amend-tube-only.md) | Proforma amend: tube-only lines | 206 |
| [`proforma-pop-stem-in-filename.md`](proforma-pop-stem-in-filename.md) | proforma-pop-stem-in-filename | 122 |
| [`proforma-vs-tax-invoice-stem.md`](proforma-vs-tax-invoice-stem.md) | Proforma stem vs tax invoice stem | 196 |
| [`provisional-booking-label.md`](provisional-booking-label.md) | Provisional bookings must say they can change | 254 |
| [`provisional-date-after-asap-pop.md`](provisional-date-after-asap-pop.md) | Provisional tech date after ASAP + paid claim | 173 |
| [`provisional-date-after-interest-before-pop.md`](provisional-date-after-interest-before-pop.md) | provisional-date-after-interest-before-pop | 150 |
| [`proxy-collector-named-with-pop.md`](proxy-collector-named-with-pop.md) | Named proxy collector with invoice+POP | 231 |
| [`quotation-intentions-batch86.md`](quotation-intentions-batch86.md) | Quotation intentions — sales email batch 86 | 574 |
| [`quotation-intentions-batch87.md`](quotation-intentions-batch87.md) | Quotation intentions — batch87 (skim, n≈78) | 352 |
| [`quotation-intentions-batch88.md`](quotation-intentions-batch88.md) | Quotation intentions — batch 88 skim pack | 750 |
| [`quote-revision-without-vat.md`](quote-revision-without-vat.md) | Asking for a quotation without VAT | 304 |
| [`quote-stem-can-drift-on-revisions.md`](quote-stem-can-drift-on-revisions.md) | Quote stem numbers can drift across revisions | 221 |
| [`quote-stem-vs-invoice-stem-sibling.md`](quote-stem-vs-invoice-stem-sibling.md) | quote-stem-vs-invoice-stem-sibling | 162 |
| [`quote-vat-number-complete.md`](quote-vat-number-complete.md) | Quote VAT number must be complete for client filing | 145 |
| [`refund-after-install-not-executable.md`](refund-after-install-not-executable.md) | Refund after CNC leaves facility | 273 |
| [`refund-after-printed-dispatch.md`](refund-after-printed-dispatch.md) | refund-after-printed-dispatch | 99 |
| [`refund-blocked-while-callout-pending.md`](refund-blocked-while-callout-pending.md) | refund-blocked-while-callout-pending | 213 |
| [`refund-checklist-accounts.md`](refund-checklist-accounts.md) | KB: Customer refund checklist | 287 |
| [`refund-complaint-paths-batch87.md`](refund-complaint-paths-batch87.md) | Complaint vs refund paths — batch87 | 208 |
| [`refund-credit-note-route-accounts.md`](refund-credit-note-route-accounts.md) | Cancelled quote refund — route April/accounts fast | 185 |
| [`refund-fees-must-be-on-invoice.md`](refund-fees-must-be-on-invoice.md) | Refund restock/admin fees must be on invoice or T&Cs | 211 |
| [`refund-hold-when-inbound-stock.md`](refund-hold-when-inbound-stock.md) | Refund hold when machine already inbound | 207 |
| [`refund-letter-after-card-wipe.md`](refund-letter-after-card-wipe.md) | KB: Refund letter after card-wipe (TB4446-MANUEL) | 281 |
| [`refund-only-account-am.md`](refund-only-account-am.md) | Refund routing: account@ only — never eric@ | 231 |
| [`refund-request-bank-details-private.md`](refund-request-bank-details-private.md) | refund-request-bank-details-private | 128 |
| [`refund-route-account-am.md`](refund-route-account-am.md) | Route refunds to account@am.co.za | 174 |
| [`refund-route-account-checklist.md`](refund-route-account-checklist.md) | refund route account checklist | 209 |
| [`reliable-rigging-collect-slot.md`](reliable-rigging-collect-slot.md) | Reliable Rigging collect slot confirm | 242 |
| [`reliable-rigging-transport-exvat-confirm.md`](reliable-rigging-transport-exvat-confirm.md) | ReliableRigging transport: confirm ex-VAT vs incl before pay | 258 |
| [`rename-confirm-sku-self-collect.md`](rename-confirm-sku-self-collect.md) | rename-confirm-sku-self-collect | 168 |
| [`repair-branch-fight-use-callout-url.md`](repair-branch-fight-use-callout-url.md) | Repair branch ownership fight → am.co.za/callout | 215 |
| [`repeat-buyer-ask-prior-quote.md`](repeat-buyer-ask-prior-quote.md) | repeat buyer ask prior quote | 243 |
| [`repeat-install-may-need-callout-fee.md`](repeat-install-may-need-callout-fee.md) | Repeat installation visits may need a call-out fee | 206 |
| [`reprint-docs-with-dispatch.md`](reprint-docs-with-dispatch.md) | KB: Reprint invoice when resending accessory | 164 |
| [`reprint-redispatch-april-only.md`](reprint-redispatch-april-only.md) | Reprint/Redispatch after Fulfilment dispatch — April only | 177 |
| [`reseller-forwarded-pop-ack-noted.md`](reseller-forwarded-pop-ack-noted.md) | reseller-forwarded-pop-ack-noted | 96 |
| [`roller-heat-press-site-prep.md`](roller-heat-press-site-prep.md) | Roller heat press site prep (H-ROLLER/1600/E6) | 221 |
| [`rotary-add-ons-after-router-dispatch.md`](rotary-add-ons-after-router-dispatch.md) | Rotary setup add-ons billed after router dispatch | 192 |
| [`rotary-not-installed-credit-comment.md`](rotary-not-installed-credit-comment.md) | rotary-not-installed-credit-comment | 152 |
| [`route-to-accounts.md`](route-to-accounts.md) | Route POP + bank letter to accounts | 187 |
| [`rustoff-2000w-air-water-reqs.md`](rustoff-2000w-air-water-reqs.md) | Rustoff™ 2000W — air & coolant requirements | 389 |
| [`rustoff-2000w-deposit-balance.md`](rustoff-2000w-deposit-balance.md) | RustOff™ 2000W — deposit then balance | 208 |
| [`rustoff-3000-needs-compressor-with-dryer.md`](rustoff-3000-needs-compressor-with-dryer.md) | RustOff 3000W — quote with air compressor that has a dryer | 296 |
| [`rustoff-demo-unit-when-out-of-stock.md`](rustoff-demo-unit-when-out-of-stock.md) | RustOff portable: demo unit when new stock is out | 321 |
| [`rustoff-laser-cleaning-inquiry-kit.md`](rustoff-laser-cleaning-inquiry-kit.md) | Laser rust-cleaning inquiry: what sales usually send | 488 |
| [`rustoff-portable-needs-compressed-air.md`](rustoff-portable-needs-compressed-air.md) | RustOff portable laser: compressed air and power | 319 |
| [`rustoff-site-surge-15pct-restock.md`](rustoff-site-surge-15pct-restock.md) | Site power surge after dispatch → PSU swap → 15% restock if refuse | 310 |
| [`sadc-certificate-export-customs.md`](sadc-certificate-export-customs.md) | sadc-certificate-export-customs | 169 |
| [`sahpra-laser-licence-sblm1-vs-rc011.md`](sahpra-laser-licence-sblm1-vs-rc011.md) | SAHPRA laser licensing: SBLM-1 vs RC011 | 546 |
| [`sales-absa-notice-advanced-machinery-match-stem.md`](sales-absa-notice-advanced-machinery-match-stem.md) | Absa Notice of Payment "Advanced Machinery L" — match stem offline | 256 |
| [`sales-absa-notice-name-vs-stem-pop.md`](sales-absa-notice-name-vs-stem-pop.md) | Absa Notice of Payment name may not match stem | 277 |
| [`sales-after-pop-reachable-showroom-contact.md`](sales-after-pop-reachable-showroom-contact.md) | After POP — give reachable showroom/human contact | 224 |
| [`sales-afterhours-security-collect-must-leave-parcel.md`](sales-afterhours-security-collect-must-leave-parcel.md) | After-hours security collect — warehouse must leave the parcel | 339 |
| [`sales-agreed-percent-discount-before-payout.md`](sales-agreed-percent-discount-before-payout.md) | Discussed VIP/% discount before finance payout | 240 |
| [`sales-ai-callout-tomorrow-verify-schedule.md`](sales-ai-callout-tomorrow-verify-schedule.md) | AI “attending callout tomorrow” — verify with tech | 271 |
| [`sales-allocate-payment-empty-subject.md`](sales-allocate-payment-empty-subject.md) | Empty-subject "Please allocate payment" + POP PDF | 205 |
| [`sales-am-stem-not-client-po.md`](sales-am-stem-not-client-po.md) | Tax invoice / allocate: require AM stem, not client PO | 328 |
| [`sales-assemble-before-release-raycut.md`](sales-assemble-before-release-raycut.md) | Assemble Raycut (Jimmy) before release | 222 |
| [`sales-atm-cash-dep-bb-then-collect.md`](sales-atm-cash-dep-bb-then-collect.md) | ATM / cash-deposit POP then BB allocate then collect | 170 |
| [`sales-atp-attempted-delivery-recoup.md`](sales-atp-attempted-delivery-recoup.md) | Attempted-delivery (ATP) charges — recoup or formal demand | 275 |
| [`sales-bare-pop-allocate-before-collect.md`](sales-bare-pop-allocate-before-collect.md) | Bare subject “POP” before collect | 286 |
| [`sales-bare-pop-plus-proforma-allocate-stem.md`](sales-bare-pop-plus-proforma-allocate-stem.md) | Bare POP + older proforma PDF — allocate to current stem | 349 |
| [`sales-bb-delete-payment-ops-not-crm.md`](sales-bb-delete-payment-ops-not-crm.md) | BB "please delete this payment" is ops, not CRM invent | 225 |
| [`sales-bb-pop-upload-escalate-cluedapp.md`](sales-bb-pop-upload-escalate-cluedapp.md) | BB/BuyThis POP upload failure → escalate Cluedapp | 176 |
| [`sales-bb-recon-failed-original-receipt.md`](sales-bb-recon-failed-original-receipt.md) | BB recon failed — chase original card receipt | 188 |
| [`sales-bb-unlock-self-serve.md`](sales-bb-unlock-self-serve.md) | Locked BB payment — rep clicks unlock | 164 |
| [`sales-bb-wrong-amount-use-catch.md`](sales-bb-wrong-amount-use-catch.md) | BuyThis/BB wrong amount input — delete + use catch | 321 |
| [`sales-blank-subject-dispatch-needs-stem.md`](sales-blank-subject-dispatch-needs-stem.md) | Blank-subject dispatch forms need explicit stem + ignore if wrong | 313 |
| [`sales-borrowed-sku-need-pop.md`](sales-borrowed-sku-need-pop.md) | Borrowed SKU — client "paid" without POP | 187 |
| [`sales-botswana-refund-never-export-account.md`](sales-botswana-refund-never-export-account.md) | Botswana / cross-border refund chase — never export account numbers | 310 |
| [`sales-bundled-software-refund-human-confirm.md`](sales-bundled-software-refund-human-confirm.md) | Bundled CAM software refund — human confirm, not Ephraim alone | 367 |
| [`sales-buyer-legal-entity-no-cc-dealer.md`](sales-buyer-legal-entity-no-cc-dealer.md) | Reissue quote under buyer legal entity; honour no-CC-dealer | 271 |
| [`sales-buythis-online-refund-route-info.md`](sales-buythis-online-refund-route-info.md) | BuyThis online refund → info@buythis.co.za | 393 |
| [`sales-buythis-order-status-route-info.md`](sales-buythis-order-status-route-info.md) | BuyThis online order status — info@buythis.co.za | 176 |
| [`sales-buythis-pay-to-am-bank-reroute.md`](sales-buythis-pay-to-am-bank-reroute.md) | BuyThis order paid into AM sales bank | 395 |
| [`sales-buythis-proforma-fail-manual-seda.md`](sales-buythis-proforma-fail-manual-seda.md) | Buythis portal pro-forma failure → manual sales pro-forma for SEDA grants | 262 |
| [`sales-buythis-return-not-am-stem.md`](sales-buythis-return-not-am-stem.md) | BuyThis order return on Sales label — route BuyThis, not new AM stem | 230 |
| [`sales-callout-cancel-refund-confirm-rep.md`](sales-callout-cancel-refund-confirm-rep.md) | Callout cancel refund — owning rep confirms then finance | 262 |
| [`sales-callout-confirm-after-pop-even-if-rep-away.md`](sales-callout-confirm-after-pop-even-if-rep-away.md) | IA: Callout booking confirmation after POP — cover when rep away | 346 |
| [`sales-callout-expect-tech-callback.md`](sales-callout-expect-tech-callback.md) | After logging am.co.za/callout, expect a tech callback — chase if silent | 288 |
| [`sales-callout-form-missing-use-am-callout.md`](sales-callout-form-missing-use-am-callout.md) | Client "completed callout form" but not on system | 277 |
| [`sales-callout-invoice-amount-must-match-pop.md`](sales-callout-invoice-amount-must-match-pop.md) | Sales lesson: callout tax invoice must match cleared POP amount | 323 |
| [`sales-callout-invoice-buyer-legal-entity.md`](sales-callout-invoice-buyer-legal-entity.md) | Callout POP: invoice legal entity may differ from enquiry email | 262 |
| [`sales-callout-paid-invite-declined-stem-sot.md`](sales-callout-paid-invite-declined-stem-sot.md) | Declined callout-paid invite does not un-pay the stem | 219 |
| [`sales-callout-paid-separate-from-machine-stem.md`](sales-callout-paid-separate-from-machine-stem.md) | Callout can be prepaid under a different stem than the machine install | 312 |
| [`sales-callout-paid-subject-is-truth.md`](sales-callout-paid-subject-is-truth.md) | Callout paid subject is source of truth | 275 |
| [`sales-callout-paid-then-cancel-needs-refund.md`](sales-callout-paid-then-cancel-needs-refund.md) | Callout paid then cancelled — process refund promptly | 284 |
| [`sales-callout-paid-then-eric-refunded.md`](sales-callout-paid-then-eric-refunded.md) | Callout paid stub then Eric cancelled/refunded closes stem | 229 |
| [`sales-callout-parts-quote-before-tech.md`](sales-callout-parts-quote-before-tech.md) | Paid callout may still need parts quote before tech visit | 290 |
| [`sales-callout-pop-escalate-april-not-sales-only.md`](sales-callout-pop-escalate-april-not-sales-only.md) | IA/KB: After callout POP, escalate booking to April/SC | 374 |
| [`sales-callout-pop-not-machine-quote.md`](sales-callout-pop-not-machine-quote.md) | Callout PO/POP is not acceptance of sibling machine quote | 289 |
| [`sales-callout-pop-stem-allocate.md`](sales-callout-pop-stem-allocate.md) | Callout POP with stem — stop asking for mystery reference | 244 |
| [`sales-callout-pop-still-needs-booking.md`](sales-callout-pop-still-needs-booking.md) | IA: Printer-service POP still needs callout booking | 295 |
| [`sales-callout-pop-travel-bring-parts.md`](sales-callout-pop-travel-bring-parts.md) | Callout travel POP may list parts for tech to bring | 190 |
| [`sales-callout-prepaid-before-asap-booking.md`](sales-callout-prepaid-before-asap-booking.md) | Sales lesson: callout prepaid before "ASAP" booking | 253 |
| [`sales-callout-prepaid-before-booking.md`](sales-callout-prepaid-before-booking.md) | Callout prepaid before booking (reinforce) | 158 |
| [`sales-callout-rebook-am-co-za-callout.md`](sales-callout-rebook-am-co-za-callout.md) | Callout rebook — am.co.za/callout not broken machine.africa links | 272 |
| [`sales-callout-sla-after-pop.md`](sales-callout-sla-after-pop.md) | Sales lesson: after callout POP, communicate tech ETA proactively | 171 |
| [`sales-callout-travel-prep-not-crate-pack.md`](sales-callout-travel-prep-not-crate-pack.md) | Callout travel/labour ≠ crate disassemble/pack | 265 |
| [`sales-callout-wrong-bank-reference-pop.md`](sales-callout-wrong-bank-reference-pop.md) | Callout paid with wrong bank reference — request POP then allocate | 248 |
| [`sales-callout-wrong-buythis-account.md`](sales-callout-wrong-buythis-account.md) | Callout POP to BuyThis account — refund BuyThis then repay AM | 208 |
| [`sales-callout-wrong-ref-still-get-corrected-pop.md`](sales-callout-wrong-ref-still-get-corrected-pop.md) | Callout payment with wrong ref — still credit; request corrected POP | 332 |
| [`sales-capitec-immediate-pop-nedbank-clearing.md`](sales-capitec-immediate-pop-nedbank-clearing.md) | Capitec Immediate Payment Notification ≠ settled on Nedbank | 440 |
| [`sales-capitec-pop-lag-wait-then-api-match.md`](sales-capitec-pop-lag-wait-then-api-match.md) | Capitec→Capitec POP can lag — wait then match bank API comment | 295 |
| [`sales-capitec-to-capitec-ref-visibility.md`](sales-capitec-to-capitec-ref-visibility.md) | Capitec→Capitec payments may hide client reference | 308 |
| [`sales-card-refund-wait-settle.md`](sales-card-refund-wait-settle.md) | Card / POS refund — wait settlement before payout | 379 |
| [`sales-card-slip-missing-last4-ask-client.md`](sales-card-slip-missing-last4-ask-client.md) | Card slip missing last-4 → ask client | 139 |
| [`sales-clarify-pack-qty-before-quote.md`](sales-clarify-pack-qty-before-quote.md) | IA/KB: Clarify pack quantity before quoting electrodes | 219 |
| [`sales-client-claims-paid-ask-pop-ref.md`](sales-client-claims-paid-ask-pop-ref.md) | Client says "I paid" without usable POP | 200 |
| [`sales-client-external-po-map-to-am-stem.md`](sales-client-external-po-map-to-am-stem.md) | Client external PO (MEPO…) ≠ AM stem — map after clear | 251 |
| [`sales-client-opted-fastway.md`](sales-client-opted-fastway.md) | Client opted Fastway courier | 133 |
| [`sales-client-po-code-vs-am-stem.md`](sales-client-po-code-vs-am-stem.md) | Client PO code (AP7013EX) vs AM stem | 177 |
| [`sales-client-po-map-to-am-stem.md`](sales-client-po-map-to-am-stem.md) | Client PO/ref ≠ AM stem — map after funds clear | 194 |
| [`sales-client-vat-number-on-tax-invoice.md`](sales-client-vat-number-on-tax-invoice.md) | Government/SARB tax invoices need client VAT number | 225 |
| [`sales-client-waybill-attach-own-courier.md`](sales-client-waybill-attach-own-courier.md) | Client-supplied courier waybill: attach only | 147 |
| [`sales-cm-prefix-cpt-stem.md`](sales-cm-prefix-cpt-stem.md) | CM#### stems are Cape Town branch | 207 |
| [`sales-cn-to-mm-takeover-wait-bank.md`](sales-cn-to-mm-takeover-wait-bank.md) | CN stem + Carl OOO — reissue MM stem; wait bank before ETA | 237 |
| [`sales-cn-trailer-stem-failed-delivery-refund.md`](sales-cn-trailer-stem-failed-delivery-refund.md) | CN#### trailer stems and failed-delivery refund | 301 |
| [`sales-collect-dims-not-callout.md`](sales-collect-dims-not-callout.md) | Collect dims/weight ask ≠ callout/dropoff | 191 |
| [`sales-collect-invoice-company-vat-on-pop.md`](sales-collect-invoice-company-vat-on-pop.md) | Collect POP — put company + VAT on invoice at hand-over | 304 |
| [`sales-collect-paperwork-tax-invoice.md`](sales-collect-paperwork-tax-invoice.md) | Collect paperwork — show tax invoice | 253 |
| [`sales-combine-sibling-stems-one-collect.md`](sales-combine-sibling-stems-one-collect.md) | Combine sibling stems on one client collect | 255 |
| [`sales-commission-unit-not-salary.md`](sales-commission-unit-not-salary.md) | "Commission the unit" ≠ sales commission pay | 210 |
| [`sales-companion-stem-rides-with-install-tech.md`](sales-companion-stem-rides-with-install-tech.md) | Companion stem rides with install technician | 221 |
| [`sales-config-change-reissue-dispatch.md`](sales-config-change-reissue-dispatch.md) | IA: Config change after quote — reissue dispatch form | 333 |
| [`sales-confirm-collect-branch-cpt-vs-jhb.md`](sales-confirm-collect-branch-cpt-vs-jhb.md) | CPT showroom vs JHB warehouse — confirm collect branch before courier | 219 |
| [`sales-consumable-dispatch-vs-sales-stock.md`](sales-consumable-dispatch-vs-sales-stock.md) | Check Dispatch vs Sales floor for consumable SKU | 193 |
| [`sales-cooloff-waits-for-site-power.md`](sales-cooloff-waits-for-site-power.md) | Cool-off / test period waits for correct site power | 527 |
| [`sales-cpa-letter-human-not-ephraim.md`](sales-cpa-letter-human-not-ephraim.md) | CPA / letter-of-demand — human owns; never Ephraim callout | 263 |
| [`sales-cpt-intransit-ink-name-client-stems.md`](sales-cpt-intransit-ink-name-client-stems.md) | CPT inTransit DTF ink — name client stems vs stock | 221 |
| [`sales-cpt-truck-verify-all-lines.md`](sales-cpt-truck-verify-all-lines.md) | CPT truck loads — verify every named line before departure | 193 |
| [`sales-credit-app-link-not-invent-phone.md`](sales-credit-app-link-not-invent-phone.md) | Credit application — send official link; do not invent phone | 273 |
| [`sales-credit-note-check-unused-payment.md`](sales-credit-note-check-unused-payment.md) | Sales lesson: credit-note requests — check if payment already applied | 168 |
| [`sales-credit-note-on-quote-reload-increase.md`](sales-credit-note-on-quote-reload-increase.md) | IA: Credit note when quote reload increases vs paid amount | 269 |
| [`sales-crossborder-refund-confirm-human.md`](sales-crossborder-refund-confirm-human.md) | Cross-border refund — do not trust Ephraim "processed" alone | 318 |
| [`sales-ct-collect-cancel-jp-fulfill-qr.md`](sales-ct-collect-cancel-jp-fulfill-qr.md) | Inter-branch: CT collect needs JP cancel + Fulfill status before QR | 288 |
| [`sales-defective-return-am-collect-not-client-dropoff.md`](sales-defective-return-am-collect-not-client-dropoff.md) | Defective machine — do not force client /dropoff for return | 329 |
| [`sales-defective-return-before-payout.md`](sales-defective-return-before-payout.md) | Defective goods: warehouse return receipt before payout | 163 |
| [`sales-delivery-calendar-attach-dispatch.md`](sales-delivery-calendar-attach-dispatch.md) | Delivery calendar booking — attach dispatch form | 172 |
| [`sales-delivery-cancel-self-collect-credit-delivery-fee.md`](sales-delivery-cancel-self-collect-credit-delivery-fee.md) | Delivery cancel after self-collect → credit delivery fee | 298 |
| [`sales-delivery-ooo-alternate-path.md`](sales-delivery-ooo-alternate-path.md) | Delivery chase when owning rep OOO | 248 |
| [`sales-delivery-paid-on-paired-stem.md`](sales-delivery-paid-on-paired-stem.md) | Delivery fee may sit on a paired stem | 256 |
| [`sales-delivery-pop-human-confirm.md`](sales-delivery-pop-human-confirm.md) | Delivery-fee POP — human confirm dispatch status | 212 |
| [`sales-demo-unit-no-warranty-must-say-voetstoots.md`](sales-demo-unit-no-warranty-must-say-voetstoots.md) | Demo-unit "no warranty" must say voetstoots | 327 |
| [`sales-deposit-refund-attorney-escalation.md`](sales-deposit-refund-attorney-escalation.md) | Deposit refund chase can escalate to attorney threat | 297 |
| [`sales-deposit-refund-confirm-owning-rep.md`](sales-deposit-refund-confirm-owning-rep.md) | Deposit refund attorney threat — confirm owning rep first | 264 |
| [`sales-deposit-refund-leadtime-confirm-rep.md`](sales-deposit-refund-leadtime-confirm-rep.md) | Deposit refund after lead-time cancel — owning rep confirms then finance | 317 |
| [`sales-deposit-secures-stock-not-auto-refund.md`](sales-deposit-secures-stock-not-auto-refund.md) | Deposit secures reserved stock — not automatic refund | 304 |
| [`sales-deposit-transfer-across-stems-confirm-diff.md`](sales-deposit-transfer-across-stems-confirm-diff.md) | Deposit transfer across stems — confirm refund difference with owning rep | 488 |
| [`sales-discount-ask-offer-novat-cash-not-pct.md`](sales-discount-ask-offer-novat-cash-not-pct.md) | Discount ask → no-VAT cash quote (not arbitrary %) | 284 |
| [`sales-dispatch-form-false-saved.md`](sales-dispatch-form-false-saved.md) | Dispatch form "already saved" but not saved (BB) | 285 |
| [`sales-diy-resold-install-tank-not-warranty.md`](sales-diy-resold-install-tank-not-warranty.md) | Resold/DIY install — ink tank not warranty; sales number ≠ technician | 384 |
| [`sales-dtf-consumables-oos-point-external-apparel.md`](sales-dtf-consumables-oos-point-external-apparel.md) | DTF consumables — powder OOS; apparel via Vic-Bay/Barron | 241 |
| [`sales-dtf-film-oos-alternate-width.md`](sales-dtf-film-oos-alternate-width.md) | IA: DTF film OOS — human size alternatives; Ephraim on CC | 480 |
| [`sales-dtf-ip-after-rewire-human-support.md`](sales-dtf-ip-after-rewire-human-support.md) | DTF IP lost after factory rewire — human panel/router, not only Windows Properties | 333 |
| [`sales-dtf-rfq-itemize-300-vs-600.md`](sales-dtf-rfq-itemize-300-vs-600.md) | DTF RFQ — itemize 300mm vs 600mm with RIP, powder, consumables, warranty | 487 |
| [`sales-dual-po-split-invoices-not-credit.md`](sales-dual-po-split-invoices-not-credit.md) | Dual PO shortfall — two invoices not credit note when unpaid | 335 |
| [`sales-dual-press-dropoff-not-ephraim-refund.md`](sales-dual-press-dropoff-not-ephraim-refund.md) | Dual mug/tumbler press sold — dropoff replace not Ephraim refund invent | 382 |
| [`sales-dual-quote-one-eft-credit-note.md`](sales-dual-quote-one-eft-credit-note.md) | One EFT for two quotes — allocate + credit-note excess | 306 |
| [`sales-dual-stem-dispatch-keep-both.md`](sales-dual-stem-dispatch-keep-both.md) | Dual-stem dispatch subject — keep both CRM rows | 294 |
| [`sales-dual-stem-pop-allocate-each.md`](sales-dual-stem-pop-allocate-each.md) | Dual-stem POP in one email — allocate each stem; ignore Ephraim warehouse destination | 413 |
| [`sales-dual-stem-pop-check-each-line.md`](sales-dual-stem-pop-check-each-line.md) | IA: Dual-stem POP in one bank PDF — check both lines | 323 |
| [`sales-dual-stem-refund-setoff-ink.md`](sales-dual-stem-refund-setoff-ink.md) | Dual-stem refund with ink set-off — verify each credit | 257 |
| [`sales-duplicate-card-swipe-reverse-before-dispatch.md`](sales-duplicate-card-swipe-reverse-before-dispatch.md) | Duplicate BuyThis card swipe — reverse before dispatch | 232 |
| [`sales-duplicate-pop-refund-match-bank-lines.md`](sales-duplicate-pop-refund-match-bank-lines.md) | IA: Duplicate-POP refund — match bank lines before refund | 617 |
| [`sales-ecosolvent-f-vs-f2-lifespan.md`](sales-ecosolvent-f-vs-f2-lifespan.md) | Eco-solvent F vs F2 lifespan (1yr vs 3yr) | 181 |
| [`sales-eft-after-cutoff-next-day.md`](sales-eft-after-cutoff-next-day.md) | EFT after bank cutoff shows next day | 220 |
| [`sales-empty-callout-paid-stub-is-source.md`](sales-empty-callout-paid-stub-is-source.md) | Empty callout-paid stub is source of truth | 164 |
| [`sales-ephraim-ack-installment-pops.md`](sales-ephraim-ack-installment-pops.md) | IA: Ephraim acks installment POPs without stem/fulfillment path | 430 |
| [`sales-ephraim-after-pop-do-not-rebook-callout.md`](sales-ephraim-after-pop-do-not-rebook-callout.md) | After callout POP on quote thread — do not rebook via /callout | 327 |
| [`sales-ephraim-ai-may-misroute-collect-pop.md`](sales-ephraim-ai-may-misroute-collect-pop.md) | Sales lesson: Ephraim AI may misroute collect+POP | 185 |
| [`sales-ephraim-ai-remittance-ack-noise.md`](sales-ephraim-ai-remittance-ack-noise.md) | Sales lesson: Ephraim AI on remittance threads can add noise | 256 |
| [`sales-ephraim-bank-letter-claim-no-pdf.md`](sales-ephraim-bank-letter-claim-no-pdf.md) | IA: Ephraim claimed bank confirmation letter attached — no PDF | 330 |
| [`sales-ephraim-callout-after-pop-already.md`](sales-ephraim-callout-after-pop-already.md) | Ephraim /callout after POP already on thread | 261 |
| [`sales-ephraim-callout-on-install-schedule.md`](sales-ephraim-callout-on-install-schedule.md) | Ephraim generic callout URL on install-schedule asks | 272 |
| [`sales-ephraim-callout-url-on-collect-dims.md`](sales-ephraim-callout-url-on-collect-dims.md) | IA: Ephraim must not send callout URL when client asks collect dims after POP | 359 |
| [`sales-ephraim-claims-attachment-without-file.md`](sales-ephraim-claims-attachment-without-file.md) | IA/KB: Ephraim "invoice attached" without PDF — human must send | 347 |
| [`sales-ephraim-claims-invoices-attached-verify-pdf.md`](sales-ephraim-claims-invoices-attached-verify-pdf.md) | Ephraim “invoices attached” — verify PDF actually present | 300 |
| [`sales-ephraim-collect-id-photo-conflict.md`](sales-ephraim-collect-id-photo-conflict.md) | IA: Ephraim conflicting collect ID/photo rules (Sky Tents TEBOGO) | 454 |
| [`sales-ephraim-collect-not-dropoff.md`](sales-ephraim-collect-not-dropoff.md) | Ephraim: client says collect — do not invent dropoff | 265 |
| [`sales-ephraim-denies-bank-letter-already-sent.md`](sales-ephraim-denies-bank-letter-already-sent.md) | Ephraim denies bank letter after human already sent it | 315 |
| [`sales-ephraim-dropoff-on-pudo-consumables.md`](sales-ephraim-dropoff-on-pudo-consumables.md) | Ephraim invents dropoff/repair on consumables Pudo ask | 320 |
| [`sales-ephraim-empty-pop-ack.md`](sales-ephraim-empty-pop-ack.md) | Ephraim empty / "clarify POP" on real POP PDF | 241 |
| [`sales-ephraim-fake-banking-details-wesbank.md`](sales-ephraim-fake-banking-details-wesbank.md) | IA: Ephraim must never invent banking / WesBank details | 457 |
| [`sales-ephraim-fake-heatpress-table-after-pop.md`](sales-ephraim-fake-heatpress-table-after-pop.md) | Ephraim invents heat-press price table after paid POP | 370 |
| [`sales-ephraim-fake-support-number-on-pop.md`](sales-ephraim-fake-support-number-on-pop.md) | IA: Ephraim invents fake support number on POP ack | 419 |
| [`sales-ephraim-invents-holding-deposit-percent.md`](sales-ephraim-invents-holding-deposit-percent.md) | Ephraim invents holding-deposit percent on reserve ask | 292 |
| [`sales-ephraim-invents-pickup-on-collect-po.md`](sales-ephraim-invents-pickup-on-collect-po.md) | IA: Ephraim invents logistics pickup on simple collect PO | 260 |
| [`sales-ephraim-invents-qc-schedule.md`](sales-ephraim-invents-qc-schedule.md) | Ephraim invents workshop QC / delivery schedule | 188 |
| [`sales-ephraim-invents-vehicle-and-callout-on-human-schedule.md`](sales-ephraim-invents-vehicle-and-callout-on-human-schedule.md) | Ephraim invents /callout and vehicle while human already scheduled collect | 531 |
| [`sales-ephraim-invoice-attached-zero-pdf.md`](sales-ephraim-invoice-attached-zero-pdf.md) | Ephraim claims invoice attached with zero PDF — human must attach | 243 |
| [`sales-ephraim-invoice-claim-no-pdf.md`](sales-ephraim-invoice-claim-no-pdf.md) | IA: Ephraim must not claim invoice attached without PDF | 327 |
| [`sales-ephraim-must-not-invent-delivery.md`](sales-ephraim-must-not-invent-delivery.md) | IA: Ephraim must not invent courier delivery on POP ack | 323 |
| [`sales-ephraim-never-trust-auto-bank-details.md`](sales-ephraim-never-trust-auto-bank-details.md) | Never trust Ephraim-invented banking details | 278 |
| [`sales-ephraim-no-client-phone-as-am.md`](sales-ephraim-no-client-phone-as-am.md) | Never invent AM phone from client signature | 194 |
| [`sales-ephraim-pop-invents-dropoff-on-collect-dims.md`](sales-ephraim-pop-invents-dropoff-on-collect-dims.md) | Ephraim invents dropoff/repair on collect-dims after POP | 291 |
| [`sales-ephraim-pop-invents-website-order-download.md`](sales-ephraim-pop-invents-website-order-download.md) | Ephraim invents website order download on email POP | 329 |
| [`sales-ephraim-pop-on-callout-quote-reinvents-dropoff.md`](sales-ephraim-pop-on-callout-quote-reinvents-dropoff.md) | Ephraim invents dropoff after POP on callout quote | 266 |
| [`sales-ephraim-pop-po-ignored-points-dropoff.md`](sales-ephraim-pop-po-ignored-points-dropoff.md) | Ephraim ignores POP on PO+POP parts thread | 220 |
| [`sales-ephraim-pop-routed-to-callout-dropoff.md`](sales-ephraim-pop-routed-to-callout-dropoff.md) | IA: Ephraim routes sales POP to callout/dropoff URLs | 288 |
| [`sales-ephraim-pop-then-still-quoting.md`](sales-ephraim-pop-then-still-quoting.md) | IA: Ephraim thanks POP then still “prepares quotation” | 329 |
| [`sales-ephraim-rebook-callout-after-pop.md`](sales-ephraim-rebook-callout-after-pop.md) | Ephraim re-pushes /callout after POP already received | 279 |
| [`sales-ephraim-reopens-acked-supplier-refund.md`](sales-ephraim-reopens-acked-supplier-refund.md) | Ephraim re-asks refund details after human already acknowledged supplier ROP | 279 |
| [`sales-ephraim-routes-plasma-dims-to-callout-dropoff.md`](sales-ephraim-routes-plasma-dims-to-callout-dropoff.md) | Ephraim routes dimensional plasma failure to callout/dropoff | 345 |
| [`sales-ephraim-stale-remaining-balance-partial.md`](sales-ephraim-stale-remaining-balance-partial.md) | Ephraim stale remaining-balance on partial payments | 341 |
| [`sales-ephraim-swift-pop-generic-ack.md`](sales-ephraim-swift-pop-generic-ack.md) | IA: Ephraim generic “proof of purchase” on Namibia SWIFT POP | 321 |
| [`sales-ephraim-tax-invoice-no-attachment.md`](sales-ephraim-tax-invoice-no-attachment.md) | Ephraim tax-invoice "attached" / portal invent — human must attach | 337 |
| [`sales-ephraim-training-reply-looks-spam.md`](sales-ephraim-training-reply-looks-spam.md) | Ephraim training ack can look like spam to client staff | 274 |
| [`sales-ephraim-wrong-stem-on-courier-tracking.md`](sales-ephraim-wrong-stem-on-courier-tracking.md) | Ephraim quotes superseded stem as courier tracking code | 289 |
| [`sales-estop-before-callout-wont-power.md`](sales-estop-before-callout-wont-power.md) | Large-format won't power on — check emergency stop before callout | 274 |
| [`sales-export-clearing-forms-with-border-invoice.md`](sales-export-clearing-forms-with-border-invoice.md) | Export collects need clearing forms bundled with the border tax invoice | 259 |
| [`sales-export-coo-then-overpay-to-transporter.md`](sales-export-coo-then-overpay-to-transporter.md) | Export: Certificate of Origin unlocks pay; approved overpay→transporter | 421 |
| [`sales-export-packaging-no-ephraim-crate.md`](sales-export-packaging-no-ephraim-crate.md) | Export packaging — human corrects Ephraim crate hallucinations | 317 |
| [`sales-export-rfq-match-process-per-sample.md`](sales-export-rfq-match-process-per-sample.md) | Export / mixed-process RFQ: match process to sample | 240 |
| [`sales-export-sars-rla-before-online-order.md`](sales-export-sars-rla-before-online-order.md) | Export SARS/RLA form before BuyThis order | 296 |
| [`sales-export-vip-discount-requires-overseas-payment.md`](sales-export-vip-discount-requires-overseas-payment.md) | IA: Export VIP 20% only when payment is truly overseas | 340 |
| [`sales-express-app-stops-warehouse-dispatch.md`](sales-express-app-stops-warehouse-dispatch.md) | Express App fulfillment cancels warehouse dispatch | 179 |
| [`sales-ey-prefix-stems-exist.md`](sales-ey-prefix-stems-exist.md) | EY#### stems are real paid-dispatch prefixes | 104 |
| [`sales-fabricam-upgrade-via-cncu-link.md`](sales-fabricam-upgrade-via-cncu-link.md) | FabriCAM dongle upgrade uses cncu.co.za upgrade file | 241 |
| [`sales-fastway-client-opted-subject.md`](sales-fastway-client-opted-subject.md) | “Client opted for Fastway” in subject is dispatch mode | 180 |
| [`sales-fiber-compressor-two-380v.md`](sales-fiber-compressor-two-380v.md) | Fiber laser + compressor — two 380V power points | 261 |
| [`sales-finance-invoice-install-address-amend.md`](sales-finance-invoice-install-address-amend.md) | IA: Finance partner payout — amend invoice install address ASAP | 477 |
| [`sales-finance-invoice-must-match-quote-vat.md`](sales-finance-invoice-must-match-quote-vat.md) | Finance-partner invoice must match quote incl VAT | 198 |
| [`sales-finance-paid-not-am-deposit.md`](sales-finance-paid-not-am-deposit.md) | Finance paid in full ≠ AM client deposit cleared | 368 |
| [`sales-finance-partner-sign-before-deliver.md`](sales-finance-partner-sign-before-deliver.md) | Finance/rental partner: signed docs + bank letter before deliver | 364 |
| [`sales-finance-remittance-not-auto-deposit.md`](sales-finance-remittance-not-auto-deposit.md) | Finance remittance / indemnity ≠ auto-close AM deposit | 614 |
| [`sales-gmail-stitch-bare-paymentnotification.md`](sales-gmail-stitch-bare-paymentnotification.md) | Gmail may stitch unrelated bare PaymentNotification POPs | 267 |
| [`sales-gmail-stitch-do-not-merge-clients.md`](sales-gmail-stitch-do-not-merge-clients.md) | IA: Gmail thread stitch — do not merge unrelated ORDER clients | 300 |
| [`sales-gmail-stitch-pop-unrelated-balance.md`](sales-gmail-stitch-pop-unrelated-balance.md) | Gmail stitch: POP collect + unrelated balance thread | 419 |
| [`sales-gmail-stitch-unrelated-callout-and-manual.md`](sales-gmail-stitch-unrelated-callout-and-manual.md) | Gmail stitch: Playroute POP + Phillip Fortuin manual wait | 216 |
| [`sales-gmail-stitch-unrelated-orders.md`](sales-gmail-stitch-unrelated-orders.md) | Gmail stitch unrelated ORDER threads — digest separately | 256 |
| [`sales-gmail-stitch-urgent-legal.md`](sales-gmail-stitch-urgent-legal.md) | Gmail stitch Urgent barcode + Jacky legal | 161 |
| [`sales-gotyme-refund-bank-proof-human-confirm.md`](sales-gotyme-refund-bank-proof-human-confirm.md) | GoTyme / non-standard bank proof for refund | 348 |
| [`sales-grant-proforma-may-need-manual-issue.md`](sales-grant-proforma-may-need-manual-issue.md) | Grant / SEDA buyers may need a manually issued pro-forma | 239 |
| [`sales-head-replace-grace-unpaid.md`](sales-head-replace-grace-unpaid.md) | Head-replace grace unpaid — confirm deposit stem before dispatch | 280 |
| [`sales-hold-accessories-with-machine.md`](sales-hold-accessories-with-machine.md) | Hold accessories with machine arrival; software separate | 214 |
| [`sales-hold-machine-overseas-do-not-resell.md`](sales-hold-machine-overseas-do-not-resell.md) | Hold paid machine while client overseas — do not resell | 457 |
| [`sales-hold-paid-machine-overseas.md`](sales-hold-paid-machine-overseas.md) | Paid machine hold — client overseas | 215 |
| [`sales-holding-deposit-refund-confirm-rep.md`](sales-holding-deposit-refund-confirm-rep.md) | Holding-deposit refund — confirm owning rep | 275 |
| [`sales-human-dims-beat-ephraim-portal.md`](sales-human-dims-beat-ephraim-portal.md) | Human collect dimensions beat Ephraim portal invent | 138 |
| [`sales-imm-typo-stem-prefix.md`](sales-imm-typo-stem-prefix.md) | IMM#### typo stem vs MM#### | 160 |
| [`sales-incomplete-return-scan-serials.md`](sales-incomplete-return-scan-serials.md) | Incomplete returns — scan serials then chase missing SKUs | 309 |
| [`sales-ink-via-website-after-machine-pop.md`](sales-ink-via-website-after-machine-pop.md) | After machine POP, consumables/ink can be ordered on buythis | 226 |
| [`sales-install-bundle-consumables-stem.md`](sales-install-bundle-consumables-stem.md) | Install invite must name accompanying consumables stem | 245 |
| [`sales-install-camera-bed-training-sold-as.md`](sales-install-camera-bed-training-sold-as.md) | Install sold-as: bed level, camera vs table size, full training | 313 |
| [`sales-install-delay-rebook-training-on-client-machine.md`](sales-install-delay-rebook-training-on-client-machine.md) | Install runs late — rebook training on client's machine | 306 |
| [`sales-install-fee-unaffordable-use-dropoff.md`](sales-install-fee-unaffordable-use-dropoff.md) | Cannot pay install/callout fee → dropoff | 233 |
| [`sales-intl-eft-uneven-stem-clear.md`](sales-intl-eft-uneven-stem-clear.md) | International EFT may clear unevenly across stems | 261 |
| [`sales-invoice-legal-name-on-pop-order.md`](sales-invoice-legal-name-on-pop-order.md) | Invoice to legal name on POP / order note | 231 |
| [`sales-invoice-shipping-mode-beats-collect-habit.md`](sales-invoice-shipping-mode-beats-collect-habit.md) | Tax Invoice shipping mode beats warehouse “collect” habit | 341 |
| [`sales-jacob-transport-invoice-separate-from-machine.md`](sales-jacob-transport-invoice-separate-from-machine.md) | Carrier proforma ≠ machine invoice | 306 |
| [`sales-jd-ij-stem-pearl-reallocate.md`](sales-jd-ij-stem-pearl-reallocate.md) | Stem JD vs IJ + owning-rep reallocate | 248 |
| [`sales-jhb-print-cancel-then-cpt-dispatch.md`](sales-jhb-print-cancel-then-cpt-dispatch.md) | JHB printed dispatch cancelled → CPT fulfils same stem | 223 |
| [`sales-km-prefix-stems-exist.md`](sales-km-prefix-stems-exist.md) | KM-prefix stems are paid dispatch like GH/JD/TB/CM | 182 |
| [`sales-laybye-pop-allocate-before-dispatch.md`](sales-laybye-pop-allocate-before-dispatch.md) | IA: Laybye POP still needs human allocate | 294 |
| [`sales-legal-threat-faulty-machine-escalate.md`](sales-legal-threat-faulty-machine-escalate.md) | Legal-threat / Urgent fault complaint — escalate owning rep + SC | 379 |
| [`sales-lf-pack-chiller-with-laser-source.md`](sales-lf-pack-chiller-with-laser-source.md) | LF fiber pack — match kW source + chiller | 263 |
| [`sales-lm-v-voltage-convert-match-invoice-kw.md`](sales-lm-v-voltage-convert-match-invoice-kw.md) | IA: LM-V voltage convert must match billed kW | 503 |
| [`sales-machine-swap-surplus-payout-fridays.md`](sales-machine-swap-surplus-payout-fridays.md) | Machine-swap surplus payouts on Fridays | 181 |
| [`sales-missing-software-hardcopy-reissue.md`](sales-missing-software-hardcopy-reissue.md) | Missing software hardcopy after install — reissue without publishing codes | 280 |
| [`sales-multi-quote-one-payment-credit-notes.md`](sales-multi-quote-one-payment-credit-notes.md) | One bank payment covering multiple quote stems | 245 |
| [`sales-multi-stem-callout-own-courier-later.md`](sales-multi-stem-callout-own-courier-later.md) | Multi-stem callout paid then client-own-courier months later | 345 |
| [`sales-named-pop-without-stem-match-offline.md`](sales-named-pop-without-stem-match-offline.md) | Named POP without stem in subject — match offline | 242 |
| [`sales-namibia-border-human-stamp.md`](sales-namibia-border-human-stamp.md) | Namibia border stuck — human stamp+sign clearing form | 235 |
| [`sales-namibia-border-paperwork-with-tax-invoice.md`](sales-namibia-border-paperwork-with-tax-invoice.md) | Namibia / NAMLOG collection: clearing forms travel with border tax invoice | 321 |
| [`sales-namibia-pop-needs-swift-or-bank-notify.md`](sales-namibia-pop-needs-swift-or-bank-notify.md) | Sales lesson: Namibia / forex POP needs SWIFT or bank notify | 246 |
| [`sales-namibia-swift-advice-as-pop.md`](sales-namibia-swift-advice-as-pop.md) | Namibia SWIFT Outward Advice can be POP | 184 |
| [`sales-namibia-swift-pop-confirm-zar.md`](sales-namibia-swift-pop-confirm-zar.md) | Namibia / Bank Windhoek SWIFT POP — confirm ZAR credit before release | 332 |
| [`sales-namibia-swift-pop-match-offline.md`](sales-namibia-swift-pop-match-offline.md) | Namibia Outward Swift Advice without stem — match offline | 291 |
| [`sales-namibia-swift-pop-match-stem-offline.md`](sales-namibia-swift-pop-match-stem-offline.md) | Namibia SWIFT / Outward Advice POP — match stem offline | 278 |
| [`sales-near-twin-stem-payment-collision.md`](sales-near-twin-stem-payment-collision.md) | Near-twin stem payment collision (TB#### vs AS####) | 273 |
| [`sales-no-cash-short-payment-at-dispatch.md`](sales-no-cash-short-payment-at-dispatch.md) | IA: No cash / short-payment at dispatch (RDO R7) | 344 |
| [`sales-no-install-without-travel-pop.md`](sales-no-install-without-travel-pop.md) | No install/callout without travel/petrol POP | 292 |
| [`sales-non-sa-pay-nedbank-not-fnb-vat.md`](sales-non-sa-pay-nedbank-not-fnb-vat.md) | Non-SA clients: Nedbank not FNB (VAT trap) | 295 |
| [`sales-nonam-machine-support-boundary.md`](sales-nonam-machine-support-boundary.md) | Sales lesson: non-AM machine support boundary | 222 |
| [`sales-normalize-tn-hyphen-stem.md`](sales-normalize-tn-hyphen-stem.md) | Normalize TN-#### hyphen typos in subject stems | 199 |
| [`sales-novat-flag-must-stick-before-swipe.md`](sales-novat-flag-must-stick-before-swipe.md) | IA/KB: No-VAT flag must stick before swipe | 407 |
| [`sales-one-quote-cannot-two-shipping.md`](sales-one-quote-cannot-two-shipping.md) | One quote cannot have two shipping lines | 308 |
| [`sales-oos-part-refund-owning-rep-contact.md`](sales-oos-part-refund-owning-rep-contact.md) | OOS part refund — owning rep must contact client | 403 |
| [`sales-oos-sku-disclose-substitute-or-remove-line.md`](sales-oos-sku-disclose-substitute-or-remove-line.md) | IA/KB: OOS consumable — disclose, substitute, or remove line | 371 |
| [`sales-overpay-credit-note-net-payment-api.md`](sales-overpay-credit-note-net-payment-api.md) | Overpay credit note via NET-PAYMENT API | 262 |
| [`sales-overpay-refund-confirm-stem-owning-rep.md`](sales-overpay-refund-confirm-stem-owning-rep.md) | Overpay refund: confirm stem + owning rep (never export bank details) | 608 |
| [`sales-overpayment-credit-note-prompt.md`](sales-overpayment-credit-note-prompt.md) | Overpayment → issue credit note promptly (reinforce) | 228 |
| [`sales-overpayment-needs-credit-note.md`](sales-overpayment-needs-credit-note.md) | Overpayment on paid invoice → credit note | 225 |
| [`sales-overseas-pop-credit-note-not-overseas-refund.md`](sales-overseas-pop-credit-note-not-overseas-refund.md) | Overseas-origin POP — credit note default, not overseas bank refund | 622 |
| [`sales-overseas-swift-advice-is-pop.md`](sales-overseas-swift-advice-is-pop.md) | Overseas Outward Swift Advice can be CNC POP | 274 |
| [`sales-own-courier-subject-blocks-am-courier.md`](sales-own-courier-subject-blocks-am-courier.md) | "Client will arrange his own courier" on dispatch subject | 173 |
| [`sales-paid-callout-may-still-block-dispatch.md`](sales-paid-callout-may-still-block-dispatch.md) | Paid callout ≠ always dispatch the quoted part | 279 |
| [`sales-paid-collect-must-be-ready.md`](sales-paid-collect-must-be-ready.md) | Sales lesson: paid collect must be warehouse-ready before confirming courier | 208 |
| [`sales-paid-machine-missing-hardware-escalate.md`](sales-paid-machine-missing-hardware-escalate.md) | Paid dispatch missing bolts/blade holder — escalate ASAP | 269 |
| [`sales-paid-on-quote-issue-tax-invoice.md`](sales-paid-on-quote-issue-tax-invoice.md) | Paid on quotation — issue tax invoice promptly | 252 |
| [`sales-partial-bb-load-chase-remaining.md`](sales-partial-bb-load-chase-remaining.md) | Partial BB load — chase remaining payment line | 331 |
| [`sales-partial-refund-oos-and-crate.md`](sales-partial-refund-oos-and-crate.md) | Partial refund: OOS consumable + crate too big | 331 |
| [`sales-partner-dealer-pop-install-coord.md`](sales-partner-dealer-pop-install-coord.md) | Partner/dealer POP: coordinate install with dealer+client | 299 |
| [`sales-parts-not-fitting-return-refund.md`](sales-parts-not-fitting-return-refund.md) | Parts "not fitting" return → refund after stock back | 254 |
| [`sales-po-ack-still-await-pop.md`](sales-po-ack-still-await-pop.md) | IA: PO received — still await POP before fulfill | 357 |
| [`sales-po-await-pop-no-callout.md`](sales-po-await-pop-no-callout.md) | Ephraim must not push /callout on PO that says POP tomorrow | 250 |
| [`sales-po-cod-wording-still-await-pop.md`](sales-po-cod-wording-still-await-pop.md) | IA: Client PO / COD wording still awaits POP | 419 |
| [`sales-po-pdf-not-bank-credit.md`](sales-po-pdf-not-bank-credit.md) | Purchase-order PDF is not bank credit | 241 |
| [`sales-po-vat-on-tax-invoice-after-delivery.md`](sales-po-vat-on-tax-invoice-after-delivery.md) | Corporate PO: PO#+VAT# on tax invoice; still issue tax invoice after delivery | 214 |
| [`sales-pop-ack-silence-client-chase.md`](sales-pop-ack-silence-client-chase.md) | POP sent — no ack — client chases | 251 |
| [`sales-pop-check-subject-stem-vs-bank-ref.md`](sales-pop-check-subject-stem-vs-bank-ref.md) | POP check: subject stem can differ from bank reference | 293 |
| [`sales-pop-collect-dims-not-dropoff.md`](sales-pop-collect-dims-not-dropoff.md) | POP collect ask — human yes + dims; not /dropoff | 260 |
| [`sales-pop-no-delivery-collect-then-install.md`](sales-pop-no-delivery-collect-then-install.md) | POP delivery ask when quote has no delivery — human collect-then-install | 287 |
| [`sales-pop-on-quotation-allocate-stem.md`](sales-pop-on-quotation-allocate-stem.md) | POP arriving on quotation thread still needs stem allocation | 232 |
| [`sales-pop-sent-in-error-confirm-before-invoice.md`](sales-pop-sent-in-error-confirm-before-invoice.md) | Third-party POP forward may be misdirected — wait for confirm before invoicing | 254 |
| [`sales-presold-arrival-dispatch-not-backstock.md`](sales-presold-arrival-dispatch-not-backstock.md) | Pre-sold stock arrival — dispatch immediately not back-stock | 261 |
| [`sales-prior-year-deposit-lookup.md`](sales-prior-year-deposit-lookup.md) | Final payment: look up prior-year ATM deposit by stem | 262 |
| [`sales-refund-confirm-owning-rep-before-payout.md`](sales-refund-confirm-owning-rep-before-payout.md) | Refund ask — confirm owning rep before payout | 248 |
| [`sales-refund-confirm-reason-with-rep.md`](sales-refund-confirm-reason-with-rep.md) | Refund request: confirm reason with owning rep before payout | 364 |
| [`sales-refund-courier-return-same-account.md`](sales-refund-courier-return-same-account.md) | IA: Refund after courier return — deduct freight; same-account payback | 352 |
| [`sales-refund-match-credit-note-before-payout.md`](sales-refund-match-credit-note-before-payout.md) | Refund: match credit note + original BB before payout | 295 |
| [`sales-refund-pack-to-account-matching-bank.md`](sales-refund-pack-to-account-matching-bank.md) | Refund pack to account@ with bank matching POP | 227 |
| [`sales-refund-payment-in-error-confirm-rep.md`](sales-refund-payment-in-error-confirm-rep.md) | Refund "payment in error" — confirm with owning rep | 269 |
| [`sales-refund-payment-in-error-stop-dispatch.md`](sales-refund-payment-in-error-stop-dispatch.md) | Payment-in-error refund must stop dispatch | 240 |
| [`sales-refund-request-must-go-accounts.md`](sales-refund-request-must-go-accounts.md) | Refund requests → account@am.co.za with POP + bank proof | 226 |
| [`sales-refund-restock-before-refund.md`](sales-refund-restock-before-refund.md) | Refund: restock/scan before issuing refund | 351 |
| [`sales-remittance-pdf-not-auto-final.md`](sales-remittance-pdf-not-auto-final.md) | Remittance PDF is not auto paid-in-full | 144 |
| [`sales-remove-fastway-credit-not-quote-edit.md`](sales-remove-fastway-credit-not-quote-edit.md) | Remove Fastway/BOX on collect-pay — credit note, don’t rely on quote-edit | 361 |
| [`sales-rental-approval-needs-fnb-on-tax-invoice.md`](sales-rental-approval-needs-fnb-on-tax-invoice.md) | Rental finance approval → tax invoice with FNB details | 276 |
| [`sales-rental-approval-wait-payout.md`](sales-rental-approval-wait-payout.md) | Rental-company approval ≠ payout — wait remittance | 243 |
| [`sales-rep-away-route-tech-booking-to-april.md`](sales-rep-away-route-tech-booking-to-april.md) | When sales cannot confirm tech bookings, route client to April | 304 |
| [`sales-repeat-motor-failure-under-six-months.md`](sales-repeat-motor-failure-under-six-months.md) | Repeat motor failure under six months — clarify warranty path before callout | 427 |
| [`sales-repeat-order-update-delivery-billing.md`](sales-repeat-order-update-delivery-billing.md) | Repeat order — update delivery + billing before invoice | 335 |
| [`sales-reprint-dispatch-pc-jam.md`](sales-reprint-dispatch-pc-jam.md) | IA: Reprint dispatch form when PC jams mid-save | 273 |
| [`sales-reprint-prepare-only-named-skus.md`](sales-reprint-prepare-only-named-skus.md) | Reprint: prepare only named SKUs | 242 |
| [`sales-return-needs-dropoff-ref-before-refund.md`](sales-return-needs-dropoff-ref-before-refund.md) | Courier return without dropoff ref — locate before refund | 351 |
| [`sales-runnerblock-sku-confirm-msb15s.md`](sales-runnerblock-sku-confirm-msb15s.md) | Confirm runnerblock SKU before release | 201 |
| [`sales-same-day-morning-pop-still-collect.md`](sales-same-day-morning-pop-still-collect.md) | Same-morning POP while client waiting to collect | 264 |
| [`sales-sars-export-letter-human-not-ephraim.md`](sales-sars-export-letter-human-not-ephraim.md) | SARS / RLA export letter — human issues, Ephraim checklist only | 308 |
| [`sales-sedfa-payer-vs-site-contact.md`](sales-sedfa-payer-vs-site-contact.md) | SEDFA / finance-agency POP — payer ≠ site contact | 366 |
| [`sales-sedfa-proof-of-account-not-statement.md`](sales-sedfa-proof-of-account-not-statement.md) | SEDFA/finance — proof of bank account only, never full statements | 345 |
| [`sales-sedfa-wrong-attachment-amount.md`](sales-sedfa-wrong-attachment-amount.md) | SEDFA: wrong PO attached / amount mismatch | 276 |
| [`sales-self-install-own-risk-still-needs-callout-onsite.md`](sales-self-install-own-risk-still-needs-callout-onsite.md) | Self-install at own risk still needs callout for any on-site | 336 |
| [`sales-shipping-surcharge-bill-client.md`](sales-shipping-surcharge-bill-client.md) | Shipping surcharge after quote — bill the client | 209 |
| [`sales-short-delivery-refund-not-invoice-loop.md`](sales-short-delivery-refund-not-invoice-loop.md) | Short delivery — refund not credit/invoice loop | 396 |
| [`sales-short-pack-after-collect-inform-client.md`](sales-short-pack-after-collect-inform-client.md) | Sales lesson: short-pack discovered after collect | 193 |
| [`sales-short-pack-backorder-collect-same-stem.md`](sales-short-pack-backorder-collect-same-stem.md) | Short-pack / back-order collect stays on original stem | 271 |
| [`sales-short-pack-route-client-to-named-dispatch.md`](sales-short-pack-route-client-to-named-dispatch.md) | Sales lesson: short-pack — give named dispatch contact + own follow-through | 289 |
| [`sales-sibling-stem-pop-vs-collect-suffix.md`](sales-sibling-stem-pop-vs-collect-suffix.md) | Sibling stem POP vs collect suffix (-26 / -27) | 248 |
| [`sales-sku-rename-verify-barcode-on-dispatch.md`](sales-sku-rename-verify-barcode-on-dispatch.md) | After SKU rename, verify barcode before dispatch | 144 |
| [`sales-sku-return-credit-note-hand-bb-back.md`](sales-sku-return-credit-note-hand-bb-back.md) | SKU return — credit note on stem and hand BB back to rep | 274 |
| [`sales-small-payment-fees-reject-no-refund.md`](sales-small-payment-fees-reject-no-refund.md) | Small inbound payment — fees / reject — no AM refund | 281 |
| [`sales-software-activate-route-support.md`](sales-software-activate-route-support.md) | Software serial/activate → support not sales | 186 |
| [`sales-software-issue-route-to-tech-not-empty-mail.md`](sales-software-issue-route-to-tech-not-empty-mail.md) | IA: VinylCut software issue — route to named tech | 336 |
| [`sales-software-reinstall-crash-route-support.md`](sales-software-reinstall-crash-route-support.md) | Software reinstall after laptop crash → support (not resale) | 358 |
| [`sales-sold-machine-install-human-schedule.md`](sales-sold-machine-install-human-schedule.md) | Sold-machine install date ask — human schedule, not only /callout | 265 |
| [`sales-split-dispatch-matching-interface.md`](sales-split-dispatch-matching-interface.md) | Sales lesson: split dispatch when interface revisions differ | 281 |
| [`sales-split-pop-two-banks-confirm-both.md`](sales-split-pop-two-banks-confirm-both.md) | Split POP across two bank accounts — confirm both lines | 466 |
| [`sales-stem-typo-normalize-before-crm.md`](sales-stem-typo-normalize-before-crm.md) | IA: Stem typo in client POP subject — normalize before CRM | 362 |
| [`sales-stop-dispatch-after-printed-refund.md`](sales-stop-dispatch-after-printed-refund.md) | Stop dispatch after Printed when refund requested | 219 |
| [`sales-subject-pop-name-only-match-stem.md`](sales-subject-pop-name-only-match-stem.md) | Subject "Pop Name" / "POP Brian M" — match stem offline | 268 |
| [`sales-suspicious-pop-login-links.md`](sales-suspicious-pop-login-links.md) | Sales lesson: reject POP that requires login to view | 194 |
| [`sales-tax-invoice-after-proforma-buyer-chase.md`](sales-tax-invoice-after-proforma-buyer-chase.md) | Buyers chase tax invoices long after pro-forma / POP | 254 |
| [`sales-teach-am-stem-payment-reference.md`](sales-teach-am-stem-payment-reference.md) | After thin bank POP, teach the AM stem reference | 205 |
| [`sales-tech-carry-install-sibling-stem.md`](sales-tech-carry-install-sibling-stem.md) | Tech-carry install stem sibling of POP stem | 235 |
| [`sales-tech-install-oos-consumables.md`](sales-tech-install-oos-consumables.md) | Tech-install dispatch can still wait on consumable OOS | 203 |
| [`sales-tech-take-with-parts-on-dispatch.md`](sales-tech-take-with-parts-on-dispatch.md) | Technician must take parts/machine with on dispatch | 256 |
| [`sales-tiny-shortfall-credit-note.md`](sales-tiny-shortfall-credit-note.md) | Tiny payment shortfall → prompt NET-PAYMENT credit note | 279 |
| [`sales-trailer-paid-but-tech-fee-missing-use-bakkie.md`](sales-trailer-paid-but-tech-fee-missing-use-bakkie.md) | Trailer delivery paid but tech fee missing — tech may take bakkie setup | 383 |
| [`sales-training-day-install-must-not-eat-paid-training.md`](sales-training-day-install-must-not-eat-paid-training.md) | Paid training day must not be consumed by late install | 435 |
| [`sales-unboxed-install-barcode-missing.md`](sales-unboxed-install-barcode-missing.md) | Unboxed install — barcode only on packaging | 237 |
| [`sales-unused-travel-install-refund.md`](sales-unused-travel-install-refund.md) | Refund unused tech travel/accommodation if already installed | 289 |
| [`sales-urgent-consumable-oos-honest-eta.md`](sales-urgent-consumable-oos-honest-eta.md) | Urgent consumable OOS — honest ETA or lose the order | 205 |
| [`sales-usd-swift-bank-fee-not-underpay.md`](sales-usd-swift-bank-fee-not-underpay.md) | USD SWIFT/correspondent fee ≠ client underpayment | 482 |
| [`sales-uvdtf-sample-before-sign-africa.md`](sales-uvdtf-sample-before-sign-africa.md) | UV-DTF buying: compare a physical sample before expo commitment | 260 |
| [`sales-vat-amend-reissue-invoice-stems.md`](sales-vat-amend-reissue-invoice-stems.md) | Sales lesson: VAT/detail amend → reissue new invoice stem numbers | 265 |
| [`sales-vat-missing-on-pop-reissue-import.md`](sales-vat-missing-on-pop-reissue-import.md) | When POP omits VAT, reissue under import / correct channel | 263 |
| [`sales-vat-paid-refund-to-nonvat.md`](sales-vat-paid-refund-to-nonvat.md) | VAT account paid on Non-VAT quote — refund then re-pay | 337 |
| [`sales-vinylcut-licence-buythis-path.md`](sales-vinylcut-licence-buythis-path.md) | VinylCut licence rush — BuyThis S-VINYLCUT, not invented /buy-license URL | 323 |
| [`sales-vip-alt-number-quote-import-credit.md`](sales-vip-alt-number-quote-import-credit.md) | IA: Cheers VIP alt-number breaks quote discount — import then credit-match | 291 |
| [`sales-wait-stock-paid-orders.md`](sales-wait-stock-paid-orders.md) | Paid orders waiting on stock still get Invoice+Dispatch paperwork | 273 |
| [`sales-wait-too-long-twin-heat-refund.md`](sales-wait-too-long-twin-heat-refund.md) | Twin Heat long-wait → client buys elsewhere → refund | 191 |
| [`sales-warranty-idle-machine-needs-clear-tcs.md`](sales-warranty-idle-machine-needs-clear-tcs.md) | Sales lesson: warranty vs idle-machine needs clear T&Cs | 220 |
| [`sales-weborder-print-retry-before-ship.md`](sales-weborder-print-retry-before-ship.md) | Sales lesson: BuyThis order "doesn't print" — reload/retry before courier | 202 |
| [`sales-wesbank-deposit-holder-before-dispatch.md`](sales-wesbank-deposit-holder-before-dispatch.md) | WesBank: who holds deposit before dispatch | 335 |
| [`sales-wesbank-legible-scan-human.md`](sales-wesbank-legible-scan-human.md) | WesBank paperwork: human legible rescan — ignore Ephraim "I'll scan" | 310 |
| [`sales-wesbank-remittance-not-ai-dispatch.md`](sales-wesbank-remittance-not-ai-dispatch.md) | WesBank remittance ≠ auto-dispatch | 288 |
| [`sales-wesbank-serial-year-legal-name.md`](sales-wesbank-serial-year-legal-name.md) | WesBank — serial, year model, full legal name before Delivery Receipt | 286 |
| [`sales-wrong-account-number-on-pop.md`](sales-wrong-account-number-on-pop.md) | POP to wrong account number — not AM | 292 |
| [`sales-wrong-pop-ref-hand-to-owning-rep.md`](sales-wrong-pop-ref-hand-to-owning-rep.md) | Wrong POP bank reference → owning sales rep | 198 |
| [`sales-wrong-ref-reallocate-owning-rep.md`](sales-wrong-ref-reallocate-owning-rep.md) | Wrong bank reference — reallocate to owning rep | 377 |
| [`sales-z-clearance-vs-travel-quote-wording.md`](sales-z-clearance-vs-travel-quote-wording.md) | Quote wording — Z clearance vs Z travel | 411 |
| [`same-day-flight-no-silent-accommodation.md`](same-day-flight-no-silent-accommodation.md) | Same-day fly-in/out: do not silent-include accommodation | 193 |
| [`same-day-quote-pop-waybill.md`](same-day-quote-pop-waybill.md) | Same-day quote → PoP → client waybill | 211 |
| [`same-stem-slash-twin-pdfs-two-machines.md`](same-stem-slash-twin-pdfs-two-machines.md) | Same-stem slash + -241 twin PDFs = two machines | 204 |
| [`scan-sku-substitution-at-dispatch.md`](scan-sku-substitution-at-dispatch.md) | scan-sku-substitution-at-dispatch | 124 |
| [`scan-stem-keep-skim.md`](scan-stem-keep-skim.md) | Scan: STEM keep_stem skim | 151 |
| [`scan-stem-warehouse-ocr.md`](scan-stem-warehouse-ocr.md) | Scan: STEM warehouse OCR | 190 |
| [`schedule-date-same-day-after-pop-and-invoice-fix.md`](schedule-date-same-day-after-pop-and-invoice-fix.md) | Send schedule date same day after POP + invoice name fix | 249 |
| [`seaborn-dispatch-form-invoice.md`](seaborn-dispatch-form-invoice.md) | seaborn-dispatch-form-invoice | 152 |
| [`seaborn-dual-stem-tavonga-waybill.md`](seaborn-dual-stem-tavonga-waybill.md) | seaborn-dual-stem-tavonga-waybill | 87 |
| [`seaborne-printed-then-cancel-for-refund.md`](seaborne-printed-then-cancel-for-refund.md) | Seaborne Printed + waybill can still cancel for refund | 266 |
| [`seaborne-qty-credit-scan-back-stock.md`](seaborne-qty-credit-scan-back-stock.md) | Seaborne over-qty: credit + scan back to stock | 222 |
| [`seabourne-address-correct-before-waybill.md`](seabourne-address-correct-before-waybill.md) | Seabourne — correct address before / with waybill | 231 |
| [`seabourne-fragile-dual-waybill.md`](seabourne-fragile-dual-waybill.md) | seabourne-fragile-dual-waybill | 123 |
| [`security-guard-collect-name-collector.md`](security-guard-collect-name-collector.md) | security guard collect name collector | 171 |
| [`seda-godide-docs-pack.md`](seda-godide-docs-pack.md) | KB: SEDA agency packs include CSD + proforma + quotation | 180 |
| [`seda-kyc-pack-contents.md`](seda-kyc-pack-contents.md) | SEDA supporting docs pack (typical) | 187 |
| [`sedfa-agency-invoice-pack.md`](sedfa-agency-invoice-pack.md) | KB: Sedfa agency invoice + SBD4 pack | 341 |
| [`sedfa-amendment-spreadsheet.md`](sedfa-amendment-spreadsheet.md) | KB: SEDFA order changes need amendment spreadsheet | 222 |
| [`self-collect-refund-courier-line.md`](self-collect-refund-courier-line.md) | Self-collect after delivery charged → refund courier only | 212 |
| [`self-resolved-callout-cancel-path.md`](self-resolved-callout-cancel-path.md) | KB: Client fixes machine before tech arrives | 188 |
| [`send-schedule-date-same-day-after-pop.md`](send-schedule-date-same-day-after-pop.md) | Send schedule date same day after POP | 186 |
| [`serial-count-confirm-dispatch.md`](serial-count-confirm-dispatch.md) | serial-count-confirm-dispatch | 76 |
| [`service-ask-to-callout-url.md`](service-ask-to-callout-url.md) | Service quote asks → am.co.za/callout | 178 |
| [`service-barcode-sales-record.md`](service-barcode-sales-record.md) | KB: Service barcode must not stay Available | 219 |
| [`short-delivery-refund-or-dispatch.md`](short-delivery-refund-or-dispatch.md) | Short-delivery / missing lines → refund or dispatch balance | 329 |
| [`short-stock-refund-no-bank-in-export.md`](short-stock-refund-no-bank-in-export.md) | IA/KB: Short-stock refund — confirm warehouse; never export bank details | 330 |
| [`short-supply-collection.md`](short-supply-collection.md) | FAQ — Items missing from my prepaid order? | 212 |
| [`sibling-stem-pop-vs-callout-paid.md`](sibling-stem-pop-vs-callout-paid.md) | sibling-stem-pop-vs-callout-paid | 98 |
| [`sku-r-dust-rack-and-ag-cable.md`](sku-r-dust-rack-and-ag-cable.md) | KB: New/confirm SKUs — R-DUST/RACK + AG-CABLE power leads | 475 |
| [`sku-return-jetpark-fastway.md`](sku-return-jetpark-fastway.md) | sku-return-jetpark-fastway | 92 |
| [`sku-swap-jetpark-then-scan.md`](sku-swap-jetpark-then-scan.md) | SKU swap: Jet Park stock request then Scan | 165 |
| [`sku-unpaid-sales-status-reply.md`](sku-unpaid-sales-status-reply.md) | SKU Unpaid chase — sales status is CRM SoT | 212 |
| [`sku-unpaid-subject-stem-in-body.md`](sku-unpaid-subject-stem-in-body.md) | SKU Unpaid subject — stem+amount in body | 238 |
| [`small-stem-credit-bb-pair.md`](small-stem-credit-bb-pair.md) | small-stem-credit-bb-pair | 123 |
| [`software-attached-ac-flexi.md`](software-attached-ac-flexi.md) | software-attached-ac-flexi | 139 |
| [`software-attached-ac-flexiprint.md`](software-attached-ac-flexiprint.md) | software-attached-ac-flexiprint | 103 |
| [`software-attached-svinylcut-cc-sales.md`](software-attached-svinylcut-cc-sales.md) | Software Attached S-VINYLCUT must cc sales | 200 |
| [`software-attached-warehouse-fulfil.md`](software-attached-warehouse-fulfil.md) | Software Attached = warehouse fulfilment CC sales | 226 |
| [`software-credentials-never-in-digest.md`](software-credentials-never-in-digest.md) | Software credentials / activation codes — never in digest | 205 |
| [`software-fwd-blank-subject-ac-flexi.md`](software-fwd-blank-subject-ac-flexi.md) | software-fwd-blank-subject-ac-flexi | 107 |
| [`software-license-support-hotline.md`](software-license-support-hotline.md) | Software license stuck after PC crash | 206 |
| [`software-missed-on-fastway-pack.md`](software-missed-on-fastway-pack.md) | software-missed-on-fastway-pack | 123 |
| [`software-only-reprint-email-client.md`](software-only-reprint-email-client.md) | Software-only reprint at JHB + email to client | 153 |
| [`software-refund-before-dispatch.md`](software-refund-before-dispatch.md) | Software refund before dispatch; no activation after refund | 199 |
| [`sold-not-scanned-fulfill.md`](sold-not-scanned-fulfill.md) | KB: Sold-not-scanned → dispatch form → Fulfilled | 238 |
| [`split-install-quote-when-list-price-moves.md`](split-install-quote-when-list-price-moves.md) | Split install callout when list price moves mid-deal | 209 |
| [`split-pay-corporate-po-beneficiary.md`](split-pay-corporate-po-beneficiary.md) | split-pay-corporate-po-beneficiary | 157 |
| [`stanbic-sbvaf-finance-pop-pattern.md`](stanbic-sbvaf-finance-pop-pattern.md) | Stanbic SBVAF finance POP → wait reflect → collection stem | 249 |
| [`stdbank-bare-payment-confirmation.md`](stdbank-bare-payment-confirmation.md) | StdBank bare Payment confirmation NNNN | 108 |
| [`stdbank-bare-pop-pair-by-timing.md`](stdbank-bare-pop-pair-by-timing.md) | Bare StdBank Payment confirmation — pair by timing | 208 |
| [`stdbank-confirm-reflect-delay.md`](stdbank-confirm-reflect-delay.md) | StdBank Payment confirmation — reflect delay | 211 |
| [`stem-missing-prefix-normalize.md`](stem-missing-prefix-normalize.md) | Stem missing prefix — normalize offline | 155 |
| [`stem-roll-forward-invoice-details.md`](stem-roll-forward-invoice-details.md) | Stem roll-forward when company details arrive | 207 |
| [`stem-typo-twin-threads-same-tracking.md`](stem-typo-twin-threads-same-tracking.md) | Stem typo twins (MICHAE vs MICHAEL) share one Fastway tracking | 212 |
| [`still-in-box-requote-install.md`](still-in-box-requote-install.md) | still-in-box-requote-install | 181 |
| [`stock-arrival-broadcast-name-owed-stems.md`](stock-arrival-broadcast-name-owed-stems.md) | KB: Stock-arrival broadcast — reps must name owed stems | 296 |
| [`stock-wait-too-long-before-pay.md`](stock-wait-too-long-before-pay.md) | Stock wait too long before pay | 208 |
| [`stop-dispatch-after-refund.md`](stop-dispatch-after-refund.md) | Stop warehouse dispatch after a refund | 190 |
| [`subject-courier-vs-form-courier.md`](subject-courier-vs-form-courier.md) | Subject courier name vs dispatch-form courier | 204 |
| [`subject-stem-vs-attachment-stem.md`](subject-stem-vs-attachment-stem.md) | Subject stem may differ from Dispatch PDF stem | 176 |
| [`subject-vs-body-stem-rematch.md`](subject-vs-body-stem-rematch.md) | subject-vs-body-stem-rematch | 116 |
| [`sublimation-printer-widths-18-and-32.md`](sublimation-printer-widths-18-and-32.md) | Sublimation printer widths available | 264 |
| [`surplus-funds-delivery-and-callout.md`](surplus-funds-delivery-and-callout.md) | surplus-funds-delivery-and-callout | 175 |
| [`suspicious-view-payment-link.md`](suspicious-view-payment-link.md) | “View Payment / DOWNLOAD PAYMENT” cold links | 176 |
| [`tanaka-reprint-collected-ack.md`](tanaka-reprint-collected-ack.md) | tanaka-reprint-collected-ack | 79 |
| [`tech-whatsapp-060-600-7000.md`](tech-whatsapp-060-600-7000.md) | Technical support WhatsApp 060 600 7000 | 179 |
| [`technician-can-carry-paid-unit.md`](technician-can-carry-paid-unit.md) | Technician may carry the paid unit to install and train | 237 |
| [`temp-invoice-then-vat-revise.md`](temp-invoice-then-vat-revise.md) | Temporary invoice then VAT revise | 179 |
| [`tennis-ball-heat-press-limitation.md`](tennis-ball-heat-press-limitation.md) | Heat press on tennis balls | 315 |
| [`thaban-microload-shortfall-api.md`](thaban-microload-shortfall-api.md) | thaban-microload-shortfall-api | 85 |
| [`thin-bank-pop-match-offline.md`](thin-bank-pop-match-offline.md) | KB: Thin bank POP — match offline | 191 |
| [`thin-bank-pops-batch86.md`](thin-bank-pops-batch86.md) | Thin bank POPs — sales email batch 86 | 461 |
| [`thin-bank-pops-batch87.md`](thin-bank-pops-batch87.md) | Thin bank POPs batch87 | 298 |
| [`thin-bank-pops-batch88.md`](thin-bank-pops-batch88.md) | Thin bank POPs — batch 88 (public) | 271 |
| [`thin-bank-pops-batch89.md`](thin-bank-pops-batch89.md) | Thin bank POPs — batch 89 (public) | 233 |
| [`thin-bank-pops-batch90.md`](thin-bank-pops-batch90.md) | Thin bank POPs — batch 90 (public) | 172 |
| [`thin-dispatch-client-tag-pop.md`](thin-dispatch-client-tag-pop.md) | thin-dispatch-client-tag-pop | 99 |
| [`thin-or-unopened-keep-batch86.md`](thin-or-unopened-keep-batch86.md) | Thin / unopened keep — sales email batch 86 | 433 |
| [`thin-or-unopened-keep-batch87.md`](thin-or-unopened-keep-batch87.md) | Thin / unopened keep — batch87 | 359 |
| [`thin-pop-urgent-call-reopen.md`](thin-pop-urgent-call-reopen.md) | thin-pop-urgent-call-reopen | 140 |
| [`third-party-accounts-pop-forward-chain.md`](third-party-accounts-pop-forward-chain.md) | third party accounts pop forward chain | 204 |
| [`third-party-belt-return-policy.md`](third-party-belt-return-policy.md) | Third-party / cut-to-size belt returns | 260 |
| [`third-party-machine-finance-pack.md`](third-party-machine-finance-pack.md) | Third-party machine finance document pack | 260 |
| [`third-party-mover-verify-beneficiary.md`](third-party-mover-verify-beneficiary.md) | Third-party machine movers — verify beneficiary before pay | 184 |
| [`third-party-rigger-client-pays-mover.md`](third-party-rigger-client-pays-mover.md) | third-party-rigger-client-pays-mover | 164 |
| [`third-party-rigging-pay-then-pickup.md`](third-party-rigging-pay-then-pickup.md) | third-party-rigging-pay-then-pickup | 130 |
| [`tiny-courier-shortfall-credit-note.md`](tiny-courier-shortfall-credit-note.md) | Tiny courier shortfall after paid quote | 219 |
| [`tiptop-bigfoot-demo-tube-checklist.md`](tiptop-bigfoot-demo-tube-checklist.md) | tiptop-bigfoot-demo-tube-checklist | 137 |
| [`tiptop-pop-wrong-stdbank-account.md`](tiptop-pop-wrong-stdbank-account.md) | tiptop-pop-wrong-stdbank-account | 90 |
| [`training-accepted-bring-list.md`](training-accepted-bring-list.md) | Training accepted → bring list | 250 |
| [`training-book-fungai-via-sales.md`](training-book-fungai-via-sales.md) | Training@ stem inbound → sales books Fungai | 169 |
| [`training-book-then-accepted-bring-list.md`](training-book-then-accepted-bring-list.md) | Training book → Accepted → bring list | 196 |
| [`training-consumables-card-fee.md`](training-consumables-card-fee.md) | KB: Training consumables = R100 card (not cash) | 189 |
| [`training-full-provisional-whatsapp-april.md`](training-full-provisional-whatsapp-april.md) | training-full-provisional-whatsapp-april | 159 |
| [`training-notify-sian.md`](training-notify-sian.md) | KB: Training payment → notify Sian | 226 |
| [`training-paid-sibling-pdf.md`](training-paid-sibling-pdf.md) | Paid-for-training may attach sibling stem PDFs | 195 |
| [`training-rsvp-third-party-reception.md`](training-rsvp-third-party-reception.md) | training-rsvp-third-party-reception | 110 |
| [`training-voucher-book-confirm-date.md`](training-voucher-book-confirm-date.md) | Training voucher book — confirm date/venue | 169 |
| [`training-voucher-booking.md`](training-voucher-booking.md) | Vinyl/PVS training voucher booking | 167 |
| [`training-voucher-route-to-branch.md`](training-voucher-route-to-branch.md) | Training voucher T0/STEM routes to owning branch | 157 |
| [`training-voucher-saturday-optional-laptop.md`](training-voucher-saturday-optional-laptop.md) | Training book — voucher must; laptop optional; Saturday OK if prearranged | 197 |
| [`transit-damage-rejoin-links.md`](transit-damage-rejoin-links.md) | Transit-damaged belt/links → rejoin not always replace | 176 |
| [`truck-outside-load-now.md`](truck-outside-load-now.md) | Truck outside = load now | 143 |
| [`trucut-lc-tube-p130-spare.md`](trucut-lc-tube-p130-spare.md) | TruCUT LC-TUBE/P130 spare tube | 312 |
| [`tube-fit-vs-chiller-upsell-care.md`](tube-fit-vs-chiller-upsell-care.md) | Tube/pump fit vs chiller upsell — handle dispute carefully | 204 |
| [`turnstar-multi-po-proforma.md`](turnstar-multi-po-proforma.md) | turnstar-multi-po-proforma | 95 |
| [`typeout-scanned-dispatch-barcodes.md`](typeout-scanned-dispatch-barcodes.md) | TYPEOUT scanned dispatch needs barcode fill-in | 241 |
| [`uber-collect-label-company-name.md`](uber-collect-label-company-name.md) | Uber/self-collect after POP — label company name | 175 |
| [`unavailable-accessory-refund-to-accounts.md`](unavailable-accessory-refund-to-accounts.md) | unavailable-accessory-refund-to-accounts | 183 |
| [`uncollected-invoice-restock.md`](uncollected-invoice-restock.md) | Uncollected invoiced machine → restock | 178 |
| [`undeliverable-refund-april-closes.md`](undeliverable-refund-april-closes.md) | Undeliverable order → April closes Nedbank refund | 244 |
| [`unlock-bb-before-cpt-print.md`](unlock-bb-before-cpt-print.md) | unlock-bb-before-cpt-print | 73 |
| [`unpaid-hold-dispatch-form.md`](unpaid-hold-dispatch-form.md) | Hold dispatch form until paid | 175 |
| [`unused-callout-confirm-before-refund.md`](unused-callout-confirm-before-refund.md) | Unused paid callout — confirm before refund | 224 |
| [`urgent-email-dispatch-printed.md`](urgent-email-dispatch-printed.md) | Urgent email dispatch → Printed ack | 160 |
| [`usb-net-adapter-need-can-reverse.md`](usb-net-adapter-need-can-reverse.md) | usb-net-adapter-need-can-reverse | 90 |
| [`usd-bb-credit-note-shortfall.md`](usd-bb-credit-note-shortfall.md) | USD in BB uses spot rate; ask Eric for CN on ZAR strengthen | 107 |
| [`usd-swift-not-on-system-dispatch-form.md`](usd-swift-not-on-system-dispatch-form.md) | USD SWIFT not on system → manual Dispatch Form | 252 |
| [`used-voucher-retrain-new-staff.md`](used-voucher-retrain-new-staff.md) | Old training vouchers used: rebook new staff | 173 |
| [`uv-dtf-ink-sku-quote-pattern.md`](uv-dtf-ink-sku-quote-pattern.md) | UV DTF ink quote SKUs (common pack) | 398 |
| [`uv-dtf-ink-white-vs-varnish.md`](uv-dtf-ink-white-vs-varnish.md) | UV DTF ink: White vs Varnish | 318 |
| [`v1367-vs-v1367p-display-ratio.md`](v1367-vs-v1367p-display-ratio.md) | V-1367 vs V-1367P display ratio | 264 |
| [`v6-film-access-no-export-secrets.md`](v6-film-access-no-export-secrets.md) | V6-FILM/ACCESS — never export credentials | 238 |
| [`vat-invoice-for-sars-audit.md`](vat-invoice-for-sars-audit.md) | Tax invoice for SARS VAT audit on prior paid order | 244 |
| [`vat-nonvat-account-misroute.md`](vat-nonvat-account-misroute.md) | VAT vs Non-VAT account misroute | 172 |
| [`vat-nonvat-wrong-account-refund.md`](vat-nonvat-wrong-account-refund.md) | KB: VAT vs NON-VAT wrong-account refund | 227 |
| [`vat-novat-shift-policy.md`](vat-novat-shift-policy.md) | Moving a VAT payment onto a Non-VAT quote | 261 |
| [`vat-out-requote-while-awaiting-funds.md`](vat-out-requote-while-awaiting-funds.md) | VAT-out re-quote while client sorts funds | 163 |
| [`vat-vs-nonvat-verify-bb-first.md`](vat-vs-nonvat-verify-bb-first.md) | VAT vs Non-VAT mispay — verify BB first | 292 |
| [`vb5-45-blades-and-cutting-strips.md`](vb5-45-blades-and-cutting-strips.md) | V-B5/45 blades + 1m cutting strips (vinyl cutter consumables) | 266 |
| [`veb-callout-proforma-path.md`](veb-callout-proforma-path.md) | KB: Callout billing — proforma then Callout paid | 170 |
| [`verbal-deposit-not-paid-sot.md`](verbal-deposit-not-paid-sot.md) | verbal-deposit-not-paid-sot | 118 |
| [`vinyl-stock-confirm-with-dispatch.md`](vinyl-stock-confirm-with-dispatch.md) | vinyl-stock-confirm-with-dispatch | 94 |
| [`vinyl4-stock-ack-not-paid.md`](vinyl4-stock-ack-not-paid.md) | vinyl4-stock-ack-not-paid | 127 |
| [`vinyl4-studio-complete-ready.md`](vinyl4-studio-complete-ready.md) | Vinyl4™-Studio — complete ready-to-run | 337 |
| [`vinylcut-license-subject-stem.md`](vinylcut-license-subject-stem.md) | vinylcut license subject stem | 171 |
| [`vinylcut-newgen-plug-play.md`](vinylcut-newgen-plug-play.md) | vinylcut newgen plug play | 118 |
| [`vinylcut-serial-lost-pc-requote.md`](vinylcut-serial-lost-pc-requote.md) | vinylcut-serial-lost-pc-requote | 137 |
| [`vinylcut-serial-one-pc-only.md`](vinylcut-serial-one-pc-only.md) | vinylcut-serial-one-pc-only | 121 |
| [`voetstoots-sales-dispatch-checks.md`](voetstoots-sales-dispatch-checks.md) | KB: Voetstoots dispatch checks | 186 |
| [`wait-for-stock-before-courier.md`](wait-for-stock-before-courier.md) | Wait for linked SKUs before courier handoff | 143 |
| [`wait-stock-chase-loop.md`](wait-stock-chase-loop.md) | Wait-stock Printed still needs chase | 192 |
| [`walkin-demo-sku-upsell.md`](walkin-demo-sku-upsell.md) | walkin-demo-sku-upsell | 98 |
| [`walkin-jhb-oos-cpt-fastway-fill.md`](walkin-jhb-oos-cpt-fastway-fill.md) | Walk-in JHB OOS → CPT Fastway fill | 248 |
| [`walletdoc-buythis-temp-pay-link.md`](walletdoc-buythis-temp-pay-link.md) | walletdoc-buythis-temp-pay-link | 133 |
| [`walletdoc-receipt-is-pop.md`](walletdoc-receipt-is-pop.md) | KB: WalletDoc receipt PDF counts as POP | 216 |
| [`walletdoc-web-terminal-load.md`](walletdoc-web-terminal-load.md) | WalletDoc web / Payment Link terminal | 200 |
| [`walter-callout-no-second-dispatch.md`](walter-callout-no-second-dispatch.md) | Walter callout — do not dispatch second unit | 228 |
| [`warehouse-collect-multi-stem-vinylcut-chase.md`](warehouse-collect-multi-stem-vinylcut-chase.md) | warehouse-collect-multi-stem-vinylcut-chase | 105 |
| [`weak-tube-second-dispatch-demo.md`](weak-tube-second-dispatch-demo.md) | weak-tube-second-dispatch-demo | 117 |
| [`wesbank-delivery-receipt-before-payout.md`](wesbank-delivery-receipt-before-payout.md) | KB: WesBank finance payout needs signed delivery receipt | 333 |
| [`wesbank-deposit-and-release.md`](wesbank-deposit-and-release.md) | FAQ — Wesbank signed but no delivery release yet? | 224 |
| [`wesbank-deposit-not-release.md`](wesbank-deposit-not-release.md) | WesBank deposit/contract is not machine release | 240 |
| [`wesbank-finance-contact-card.md`](wesbank-finance-contact-card.md) | WesBank + rental.co.za finance contact card | 168 |
| [`wesbank-invoice-format.md`](wesbank-invoice-format.md) | KB: WesBank-funded invoice format | 294 |
| [`wesbank-signed-before-delivery.md`](wesbank-signed-before-delivery.md) | FAQ — Wesbank made me sign before the machines arrived? | 242 |
| [`whatsapp-only-lead-capture-name.md`](whatsapp-only-lead-capture-name.md) | WhatsApp-only lead — capture name+number before quote | 170 |
| [`wrong-bank-ref-correct-amount-still-confirm.md`](wrong-bank-ref-correct-amount-still-confirm.md) | Wrong bank reference + correct amount can still confirm | 269 |
| [`wrong-bank-ref-require-quote-stem.md`](wrong-bank-ref-require-quote-stem.md) | Wrong bank reference — require quote stem before release | 318 |
| [`wrong-buy-accessory-restocking-refund.md`](wrong-buy-accessory-restocking-refund.md) | wrong buy accessory restocking refund | 338 |
| [`wrong-cheaper-ink-exchange-no-refund.md`](wrong-cheaper-ink-exchange-no-refund.md) | Quoted correct UV ink; client chose cheaper — sealed exchange only | 290 |
| [`wrong-delivery-address-redelivery-fee.md`](wrong-delivery-address-redelivery-fee.md) | Wrong delivery address can trigger a redelivery fee | 243 |
| [`wrong-lens-return-swap-after-dispatch.md`](wrong-lens-return-swap-after-dispatch.md) | Wrong accessory after Seaborne delivery | 146 |
| [`wrong-machine-own-courier-swap.md`](wrong-machine-own-courier-swap.md) | wrong-machine-own-courier-swap | 151 |
| [`wrong-motor-vs-gear-sku.md`](wrong-motor-vs-gear-sku.md) | Wrong motor sold vs needed gear | 206 |
| [`wrong-paper-sibling-stem-diff-refund.md`](wrong-paper-sibling-stem-diff-refund.md) | Wrong paper SKU — payment already on sibling stem | 315 |
| [`wrong-sku-branch-refund-explain.md`](wrong-sku-branch-refund-explain.md) | wrong-sku-branch-refund-explain | 160 |
| [`wrong-sku-lens-exchange-reprint.md`](wrong-sku-lens-exchange-reprint.md) | wrong-sku-lens-exchange-reprint | 117 |
| [`wrong-sku-quote-overpay-refund.md`](wrong-sku-quote-overpay-refund.md) | Wrong SKU quote → overpay refund | 226 |
| [`xp600-cap-kit-ink-pump-consumables.md`](xp600-cap-kit-ink-pump-consumables.md) | XP600 cap kit + ink pump consumables | 253 |

## Other files

- `a3-dtf-preorder-not-bf.html` (15897 bytes)
- `aa-vest-academy-fulfilment.html` (16110 bytes)
- `accessory-refund-exvat-to-inclvat.html` (15902 bytes)
- `after-hours-stdbank-pop-verify.html` (15891 bytes)
- `after-hours-travel-day-install.html` (15823 bytes)
- `aftersales-written-diagnosis-same-day.html` (15894 bytes)
- `ag-dust-hose-ship-with-jhb-stock.html` (15893 bytes)
- `agency-pop-verify-receiving-account.html` (15897 bytes)
- `air-compressor-downgrade-diff-refund.html` (15905 bytes)
- `airbnb-vendor-blast-noise.html` (15893 bytes)
- `airlink-airport-cargo-bill-client.html` (15921 bytes)
- `alexan-ignore-previous-wrong-pdf.html` (15825 bytes)
- `alt-fin-finance-park-not-paid.html` (15934 bytes)
- `altfin-docs-pack.html` (16023 bytes)
- `antonychaps-dtf-to-install-address.html` (15799 bytes)
- `arrival-hold-dispatch-unpack.html` (16019 bytes)
- `assemble-at-am-then-train.html` (15866 bytes)
- `asset-finance-tax-invoice-to-bank.html` (15896 bytes)
- `b12_sales-capitec-to-capitec-ref-visibility.html` (16020 bytes)
- `b12_sales-invoice-legal-name-on-pop-order.html` (15957 bytes)
- `b12_sales-overpayment-credit-note-prompt.html` (15939 bytes)
- `b17_sales-callout-paid-invite-declined-stem-sot.html` (15948 bytes)
- `babcock-portal-before-po.html` (15880 bytes)
- `babcock-vendor-portal-certs.html` (15893 bytes)
- `bank-confirmation-number-is-not-order.html` (15948 bytes)
- `bank-deposit-not-release.html` (15880 bytes)
- `bank-finance-docs-checklist.html` (16043 bytes)
- `bank-letter-on-stem.html` (15939 bytes)
- `bank-pop-forward-stem-in-body.html` (15854 bytes)
- `bank-ref-vs-invoice-stem-normalize.html` (15955 bytes)
- `bank-reversal-reject-without-pop.html` (15971 bytes)
- `bank-vaf-pop-is-paid-path.html` (15933 bytes)
- `bankbroker-not-pop-edited-remap.html` (15984 bytes)
- `bb-code-reuse-undispatched-lines.html` (15865 bytes)
- `bb-edited-not-a-pop.html` (15860 bytes)
- `bb-edited-order-not-pop-sot.html` (15859 bytes)
- `bb-paylink-wait-or-hand-load.html` (15953 bytes)
- `bb-unlock-not-client-crm.html` (15836 bytes)
- `big-laser-training-at-install.html` (15887 bytes)
- `bigfoot-cpt-waybill-pack-change.html` (15862 bytes)
- `bigfoot-jhb-to-cpt-branch.html` (16003 bytes)
- `bigfoot-laser-tube-fragile-pack.html` (15812 bytes)
- `bigfoot-multi-stem-one-collection.html` (15897 bytes)
- `bigfoot-partial-omit-tube-chiller.html` (15975 bytes)
- `book-callout-after-assembly.html` (15936 bytes)
- `book-callout-online.html` (15977 bytes)
- `borrowed-parts-restock-ordered-line.html` (15898 bytes)
- `branch-dispatch-confirm-sku.html` (15954 bytes)
- `branch-lift-blocks-other-branch-dispatch.html` (15868 bytes)
- `branch-oos-use-interbranch-courier.html` (15909 bytes)
- `branch-transfer-scan-into-location.html` (15910 bytes)
- `buythis-affiliate-enablement.html` (16012 bytes)
- `buythis-confirm-before-dispatch.html` (15953 bytes)
- `buythis-cpt-client-courier-not-fastway.html` (15896 bytes)
- `buythis-dispatch-without-full-stock.html` (15894 bytes)
- `buythis-excludes-large-roller-courier.html` (15912 bytes)
- `buythis-namibia-sadc-eft-offline.html` (16051 bytes)
- `buythis-online-support-info.html` (15917 bytes)
- `buythis-redirect-small-consumables.html` (15873 bytes)
- `buythis-rotary-screw-compressor-consumables.html` (15959 bytes)
- `buythis-software-renewal-owned-machines.html` (16005 bytes)
- `buythis-upgrade-payment-hand-to-sales.html` (15974 bytes)
- `calendar-invite-thin.html` (15833 bytes)
- `callot-typo-still-paid-sot.html` (15938 bytes)
- `callout-alt-entity-invoice-then-book.html` (15854 bytes)
- `callout-am-co-za-pay-first.html` (15928 bytes)
- `callout-april-callback-block.html` (15774 bytes)
- `callout-bookings-april-only.html` (15920 bytes)
- `callout-borrow-list-instant-eft.html` (15887 bytes)
- `callout-borrow-list-laser-uv.html` (15889 bytes)
- `callout-borrow-optics-tube-hv-checklist.html` (15897 bytes)
- `callout-borrow-return-testhead-wet.html` (15985 bytes)
- `callout-borrow-sku-list.html` (15929 bytes)
- `callout-cancel-after-remote-fix-offer-credit.html` (15939 bytes)
- `callout-cancel-self-fix-may-return.html` (15828 bytes)
- `callout-canceled-refund-policy.html` (15931 bytes)
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