# AM7 barcodes: 5+ years, no drop-off

- Source-Date (SAST): 2023-03-30 03:14
- From/To: April → support, barbara, david
- Dest: both
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2023-03-30

## Facts

- Barcodes starting **AM7…** are **at least 5 years old**.
- Try remote first. If remote cannot win it, **do not take drop-off** — techs are trained on current models/OS; sell a current machine instead.
- If they insist, book a **senior callout** via am.co.za/callout (seniors are on the road).