# Support borrowed-items monitor: red rows need an action

- Source-Date (SAST): 2024-10-19 08:00
- From/To: Eric → support (Tavonga), cc Danie
- Dest: I
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-10-19

## Facts

- A monitor at support lists borrowed items for everyone to see.
- When a row turns **red**, take an outcome:
  - Returned: scan back to stock.
  - Long-term borrow: scan back to stock, then set location to the borrower's name.
  - Sold: email Eric the barcode and order ref.
  - Used / damaged / missing: email Eric the barcode plus details.
  - Any other case: email Eric.