# Brother HL-L8360CDW office toner: reset counter, change only when faded

- Source-Date (SAST): 2024-03-05 10:41
- From/To: Eric → JP / dispatch / everyone
- Dest: I
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-03-05 (re-sent through 2025-07)

## Facts

- Company Brother HL-L8360CDW printers use compatible toner, so the printer's page-count "toner finished" warning is wrong.
- Do not change toner when the printer says toner is finished. Reset the toner counter (video: https://youtu.be/I7x0Jf_Ctus).
- Change a toner cartridge only when that colour's prints actually fade.
- Reset the dispatch-floor printer from this same guide before sending it out.