# Client email must be formal

- Source-Date (SAST): 2023-04-05 14:34
- From/To: Eric → mothibeli
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2023-04-05

## Facts

- Client-facing email must be a formal company message: proper subject and body, not a forwarded internal one-liner.