# Two equal bank deposits: vary amount or suffix the reference

- Source-Date (SAST): 2026-04-13 11:46
- From/To: Eric → Neil (sales)
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2026-04-13

## Facts

- The payment system treats two identical amounts as a duplicate and may show only one.
- Next time ask the client to pay slightly different amounts (for example R9900 and R10100) or to add 1, 2, 3… on the end of the reference.
- If a duplicate already happened, email Eric the POPs so the second deposit can be loaded by hand.