# In-house support end-of-day report

- Source-Date (SAST): 2023-03-23 18:18
- From/To: Eric → support
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2023-03-23

## Facts

- If a technician stays in-house more than half a day, email **x@am.co.za** at end of day (or when leaving for an afternoon callout).
- Subject: **In-House Support YYYY-MM-DD by NAME**.
- Body, chronological, no overlapping times: `HH:MM - HH:MM` / ref / description. Drop-off ref = DAN; demo ref = machine SKU + who/sales; remote ref = remote-assistance ID. respond.io work is already logged — omit.
- No report and no callout is treated as not having worked.