# Long container ETA — month SoT + keep-or-refund (IA)

**Lesson (b104 TB2377-DAVID Go-Printer):**
1. Give month-level ETA early when container delayed (>4 months silence escalates).
2. AI@ may offer refund if client won't wait — owning rep confirms keep vs refund.
3. On limited arrival stock, prioritise Fastway for waiting paid orders and notify same day.