# SOP note — vinyl cutter OOS swap + credit (MAFAGA)

**When:** 2026-09-03 ~12:13–12:20 SAST | **Internal** Tatum ↔ Eric ↔ warehouse
**Dest:** IA only (how we credit/swap)

## Facts
- When quoted cutter OOS: credit cancel original SKU (here **V4-S720**), sell alternate (**V4-S1350**), still dispatch already-paid blade/software as applicable.
- Eric instruction: DO NOT DISPATCH cancelled cutter; keep blade dispatch.
- Review-after: 2026-12-01.