# Support AM machines only; 3rd-party parts final sale

- Source-Date (SAST): 2023-02-10 15:52
- From/To: Eric → support, cc sales
- Dest: both
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2023-02-10

## Facts

- Support AM machines only. First get photos: overall look, control panel/keypad, and **barcode**. Confirm with Eric if unsure — do not guess.
- No support, spares, or software for other people’s machines (laser tube on a 3rd-party laser, Flexi on a 3rd-party cutter, sublimation paper in a home printer).
- Still send self-help: YouTube search “am.co.za”, and **cncu.co.za**. SAi: https://thinksai.zendesk.com/ . AcroRIP: https://www.acrorip.com/forum-faq.php (AcroRIP is Cold).
- Spares/software/consumables **for 3rd-party machines** (even if the client also owns an AM machine): **no warranty, no return, no exchange**. Software is not taken back.