# Unclaimed payments older than two weeks are hidden, not deleted

- Source-Date (SAST): 2025-04-17 10:26
- From/To: Eric → sales
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2025-04-17

## Facts

- Callout and similar payments that nobody claims are **hidden** once they are over two weeks old. Claim yours before then.
- Hidden is not gone; a payment can still be unhidden.