# Quotation page failed to load: click, then stock.js, then notify Eric

- Source-Date (SAST): 2024-05-17 09:11
- From/To: Eric → sales, tavonga
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-05-17

## Facts

- If the quotation page shows the failed-to-load / please-refresh graphic, **click it** and **do not Ctrl+F5**; it should then load.
- (Morning **Ctrl+F5** for fresh prices is a different rule.)
- If it still fails, test https://he3.co.za/stock/stock.js
- If only you cannot open stock.js: reboot or confirm you are on the company network.
- If one whole branch cannot open it: IP may be blocked; notify Eric.
- If nobody can open it: treat as server down and notify Eric urgently.