# Quotes need the client's full name and a correct phone number

- Source-Date (SAST): 2025-01-10 13:46
- From/To: Eric → sales
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2025-01-10

## Facts

- On collection, staff match an **ID document** to the name on the order, so the quote must have the client's **full name**.
- If only a first name is on the quote, or the person cannot be identified, staff **call to confirm** — so the quote must have the **correct phone number**.