# KB: Customer refund checklist

Email **accounts@am.co.za** with:
1. Banking proof matching POP
2. POP
3. Quote/order/invoice ref
4. Reason
5. Optional drop-off ref

Refunds within T&C only. Sales coaches; accounts executes.

**Batch evidence:** 131 GH4241-MATAND-33 OOS thermal/H-Tape