# respond.io: All open clients; WhatsApp 24-hour template

- Source-Date (SAST): 2024-05-17 07:20
- From/To: Eric → support
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-05-17

## Facts

- Support must use the **All** filter (or https://app.respond.io/space/211477/message/) to see every client waiting for help, not only own assigned chats.
- Unless the thread shows another technician is already helping, engage and help.
- Corporate WhatsApp 24-hour rule: after 24 hours from the client’s last message, only a **Message Template** can be sent.
- Use the template icon / conversation-starter made for support to reopen that chat.