# respond.io: sales 060 600 6000 vs Machine.Africa 060 600 7000

- Source-Date (SAST): 2024-04-22 02:21
- From/To: Eric → everyone
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-04-22

## Facts

- AM.CO.ZA Sales WhatsApp stays **060 600 6000**. Machine.Africa support WhatsApp is **060 600 7000** (consultation, remote, training, drop-off, callout). Switch respond.io workspace if needed.
- Sales: when a client asks for support, use the respond.io shortcut that points them to the support number without unassigning the sales conversation.
- Technicians: the support workspace asks for machine barcodes first. On the right, see which machines and which ticks (Remote / Callout / Dropoff) still apply. No Remote tick: do not remote, point to videos. No Callout: do not offer a site visit. No Dropoff: do not tell the client to send the machine in.