# BuyThis online refund → info@buythis.co.za

Sales-label refunds for **BuyThis Store** card orders are not owned by the sales rep’s equipment book.

- Ephraim must not promise a 5–7 day sales-rep refund loop.
- Human redirect: `info@buythis.co.za` (Mulanga: “I don’t do online orders”).
- Keep CRM as BuyThis ops refund-owed, not a Mulanga stem.

Batch 44 id: `19c289245a26a0cb`.