# Callout form lodged ≠ closed — human must chase feedback

- HCMAF Metalwise 200A: client logged am.co.za/callout after April redirect; weeks later still no feedback; asking WhatsApp/team call.
- IA: treat lodged tickets as open until tech confirms contact; sales/support should ping callout queue when client chases.
- Review-after: 2026-11-01