Dual mug/tumbler press sold — dropoff replace not Ephraim refund invent

If a client was sold a dual mug/tumbler heat press and the pad only covers ~75% / tech says tumbler-flask only, human path is dropoff (am.co.za/dropoff) with accessories+box for assessment/replace. Ignore Ephraim auto-replies that invent Finance refund/credit when the human already directed dropoff.