# IA: Ephraim invents fake support number on POP ack

- On JD7134-JOHANB-35 balance POP, Jaco correctly ack'd "Got the POP".
- Ephraim later thanked payment and told client to book delivery/install via +27 11 555 555 / support@am.co.za — fabricated contact.
- **Rule:** Human owns install booking after paid balance; never trust Ephraim phone/email on finance or logistics threads. Prefer branch numbers / named rep.