# Tax invoice / VAT number — do not leave client hanging

- Source-Date (SAST): 2026-08-31
- Dest: IA
- Review-after: 2027-02-28
- Status: current

## Facts

- Client can escalate to SARS if VAT is charged but no proper VAT tax invoice is issued promptly.
- Put client **VAT number on the invoice** when requested; correct mis-saved quotations quickly.
- Separate issue path: delivery/install damage and weak training should be logged to service — do not only argue invoice.