# IA: Client self-fixed before tech — refund needs human + stem

**Batch:** 78  
**Example:** Incanda Re-Create (`19c7000a40c9f928`)

## Lesson
- Ephraim looping "provide call-out reference then we proceed with refund" is not accounts approval.
- Human owning rep confirms stem, visit status, and refund policy; photos alone are not auto-refund.