# Sales: Support Needed for … subject; give support numbers

- Source-Date (SAST): 2024-06-14 11:04
- From/To: Eric → sales
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-06-13/14

## Facts

- If a client calls sales for support, give WhatsApp **060 600 7000** and phone **087 806 6355**.
- Also send Eric the client’s number so he can see why they reached sales.
- If sales must escalate a client to Eric, start a **new** email with subject **Support Needed for …** (not a reply on an unrelated thread).
- Support is provided on WhatsApp; ask the client to message **060 600 7000** to start.