---
title: Advice priority — firmware is rare
source_ref: eric-chat-2026-08-13
source_url: local://T:/V/sources/company/advice-priority.md
fetched_at: 2026-08-13T21:36:00Z
category: meta
---

# Advice priority

When answering from this KB:

1. Lead with **manuals, how-tos, software, parts, buy links, and videos**.
2. **Firmware is not a normal step.** Machines ship with native firmware. Most support cases never involve flashing or changing it.
3. Still keep firmware **maps** (what/where/URL) for the rare reinstall or upgrade cases. Do not skip recording them.
4. Do **not** headline firmware counts or imply the customer should "update firmware" unless the problem actually requires it.