Software and Support Pointers (AM.CO.ZA supported-software matrix)
This page answers: which software does AM.CO.ZA support for each machine type, where do I download it, where do I buy or train on it, and what are the rules for getting software support?
Short answer: AM.CO.ZA supports the software that ships with the machines it sells, installed on a native Windows 10 or later PC, for versions released in the last 3 years. Downloads come from CNC Utilities (cncu.co.za); paid licences and upgrades are on Buythis software; training videos are on SoftwareTraining.co.za.
Supported software by category
Source: machinery.support/software (public page by Advanced Machinery (Pty) Ltd), checked 2026-10-21.
| Category | Supported software | Supported by | Training | Download | Buy / licence |
|---|---|---|---|---|---|
| Vinyl cutting | AM.CO.ZA VinylCut 5 | AM.CO.ZA | Software Training | CNC Utilities | Buythis (S-VINYLCUT) |
| Vinyl cutting | SAi FlexiSTARTER 21 and 22 | AM.CO.ZA | Software Training, SAi Help Center | SAi Download | Buythis |
| Laser cutting | TruCUT RDWorks V8 | AM.CO.ZA | Software Training | CNC Utilities | Free |
| Laser cutting | RAYCUT CypCUT 6 | AM.CO.ZA | (none listed) | CNC Utilities | Free |
| Laser marking | AM.CO.ZA LabelMark 5 | AM.CO.ZA | PDF manual | CNC Utilities | Free |
| Plasma cutting | AM.CO.ZA FabriCAM (all versions) | AM.CO.ZA | Software Training | CNC Utilities | Buythis |
| CNC routering | AM.CO.ZA RouterCAM 3 | AM.CO.ZA | Software Training | CNC Utilities | Buythis (S-ROUTERCAM) |
| RIP and printing | SAi FlexiPRINT 21 and 22 | AM.CO.ZA | Software Training, SAi Help Center | SAi Download | Buythis |
| RIP and printing | AM.CO.ZA AcroRIP | ACRORIP | Training index | CNC Utilities | Buythis |
| 3D printing | PrintUP Channel Letter Generator | AM.CO.ZA | Software Training | CNC Utilities | Free |
| 3D printing | Creality Slicer | Creality 3D | Creality Wiki | Creality Cloud | Free |
| 3D printing | AM.CO.ZA Piocreat Slicer | Creality 3D | YouTube videos | Piocreat software (CNCU) | Free |
Also sold on Buythis but not in the machinery.support table: InkRIP Easy RIP (S-INKRIP), an activation code with lifetime free upgrades and 2 manual deactivations permitted. RouterCAM 4 is also released (see the version table below).
Latest versions released (am.co.za homepage release table)
| Software | Version | Release date | What changed |
|---|---|---|---|
| FabriCAM | 1.0.8.1 | 29/04/2026 | Split cnc-s files by number of lines |
| RouterCAM 4 | 4.18 | 16/04/2026 | Authorization bug fixes |
| VinylCUT | 5.028 | 16/04/2026 | Optimized large image processing |
| InkRIP | V7.2.14.0 | 13/04/2026 | Licence issue and general fixes |
| RouterCAM 3 | 3.11.20 | 27/03/2024 | CorelDRAW 2024 compatible |
| LabelMark | 20231218 | 21/02/2024 | Rotary engraving bug fix |
| AcroRIP | 11.2 | 31/07/2023 | New model drivers; WideDTF options |
Detail and download notes: cncu-software-repository.md.
Software support criteria (the rules)
- Machine customers only. Software support is for CNC machines sold by AM.CO.ZA. There is no support for software bought on its own (software only).
- Native Windows 10 or later. Software must be installed directly on Windows 10 or newer. No support on Mac, and no support inside a virtual-machine Windows (Parallels, VMware, VirtualBox and similar).
- Last 3 years only. AM.CO.ZA and Machine.Africa support software released within the last 3 years. Older (legacy) versions can still be downloaded from CNCU, and their training videos stay online, but no technical support is given for outdated software.
Warranty and after-warranty support
- Standard machine warranty is 1 year or shorter, depending on machine type.
- In-house technicians still help after the warranty has ended.
- Out-of-warranty clients may use any aftermarket service supplier; AM.CO.ZA recommends Machine.Africa as the designated service provider.
Where to go
| Need | Go to |
|---|---|
| Download software, drivers, manuals | cncu.co.za |
| Buy a licence or upgrade | Buythis software |
| Learn the software (videos) | SoftwareTraining.co.za, SortIT.co.za |
| Maintenance and support vlogs | machinery.support |
| On-site or remote service | Machine.Africa |
| WhatsApp help | 060 600 6000 (send "hi") |
| Support line | 076 666 6655 |
| Training line | 060 818 1818 |
| Sales | 072 222 2211 |
| Jo'burg / Cape Town offices | 087 802 5368 / 087 802 7106 |
Per-software notes on this site
- Vinyl cutting:
vinyl4-software-notes.md,vseries-software-notes.md,vsmart-software-notes.md,vauto-software-notes.md - Laser cutting:
trucut-software-notes.md,raycut-software-notes.md,lasermaster-software-notes.md - Laser marking:
labelmark-software-notes.md - Plasma:
fabricam-software-notes.md - RIP and printing:
acrorip-software-notes.md,inkrip-software-notes.md - 3D printing:
piocreat-software-notes.md - CorelDRAW host:
coreldraw-software-notes.md - USB/serial drivers:
usb-serial-software-notes.md
FAQ
Will AM.CO.ZA help me install VinylCut on my MacBook? No. Supported software must run on native Windows 10 or later; Mac and virtual-machine installs are not supported.
I bought only the software licence, not a machine. Can I get support? Not under the published criteria: support is for machines sold by AM.CO.ZA, not software only.
My software is 5 years old. Can I still get it? Yes, legacy versions remain downloadable from CNCU, but there is no technical support for software older than 3 years; update to a current release first.
Is RDWorks / CypCUT / LabelMark paid? The support table lists TruCUT RDWorks V8, RAYCUT CypCUT 6, LabelMark 5, PrintUP, Creality Slicer and Piocreat Slicer as free.
My warranty ended. Who services the machine? AM.CO.ZA technicians still assist, and Machine.Africa is the recommended out-of-warranty service provider; any aftermarket supplier may be used.
Original note (2026-08-12, kept)
From am.co.za Support section
- Phone specialists: Jo'burg 087 802 5368, Cape Town 087 802 7106
- Driver/software repo: CNCU.CO.ZA (crawl deferred — local copy later)
- Maintenance videos: Machinery.support
- Field/remote service: Machine.Africa (install, support, fix; on-site or remote)
- WhatsApp assistance: 060 600 6000 (send "hi")
Software named on am.co.za homepage release table
InkRIP, RouterCAM (3 & 4), VinylCUT, LabelMark, AcroRIP, FabriCAM — see cncu-software-repository.md for versions.
Related public page (secondary)
https://machinery.support/software — publishes a supported-software matrix (VinylCut 5, FlexiSTARTER, TruCUT RDWorks V8, CypCUT 6, LabelMark 5, FabriCAM, RouterCAM 3, FlexiPRINT, AcroRIP, PrintUP, Creality/Piocreat slicers) and Windows 10+ / 3-year software-support criteria.