# A3 DTF: PrintExp Load Link then Normal Clean keeps white dampers unmixed

- Source-Date (SAST): 2025-02-28 05:39
- From/To: April → support
- Dest: both
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2025-02-28

## Facts

- In PrintExp, open **Setting**, choose **Load Link**, wait until the pump starts (sucking noise), count **5 seconds**, then click **Stop**.
- Still in Setting, choose **Clean** → **Clean Normal**.
- Load Ink for 5 seconds then Normal Clean returns the white dampers to white-only (no colour mix).
- Advise the client to repeat this early morning at start of work and late afternoon before leaving.