# BuyThis payment mail forwarded to Sales → redirect info@ (IA)

**Lesson (b101 Mulanga / Order 540851030):**
1. Client often forwards BuyThis "Payment Received" to a rep they know.
2. Correct reply: point to info@buythis.co.za for online order support — do not invent sales BB stem from BuyThis order # without checkout link ownership.
3. Reinforce: consumables/machines online stay on BuyThis ops channel.