# Calendar setup bookings only with paid callout form

- Source-Date (SAST): 2024-04-03 00:49
- From/To: April → sales (cc Tavonga)
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-04-03

## Facts

- Do not put setup/installation on the calendar unless the client name/reference matches a **paid** callout, with a filled form and a correct address at https://am.co.za/callout.
- Do not book a date without that form. Estimated callout dates are assigned by **Tavonga**; sales consult Tavonga rather than guessing a slot.
- Sales: client logs the request at **am.co.za/callout** with name, number, address for the tech.
- On respond.io, assign callout dates/confirmation to **Tavonga Mutami** (comment @ Tavonga Mutami).
- If the client already submitted a callout, they should reply to Tavonga's email for inquiries.