# CCD / specialty tech skill-match before dispatch

**Thread:** `197c5a8c947c23b9` SalesSynergy

- Sending techs who never worked the CCD camera caused YouTube-on-site, late finish, missed training/alignment/print jobs
- Customer refuses to pay another callout for unfinished work
- Lesson: match specialty (CCD/camera) before dispatch; if only non-specialists available, set expectations in writing or decline/reschedule