Cheers VIP: 20% by phone number; 30-day expiry; error 777

• Source-Date (SAST): 2026-03-04 11:52; iOS app 2026-03-17 22:00
• From/To: Eric → everyone
• Dest: IA
• Review-after: 2027-08-31
• Status: current
• Source: company email (Archives/Internal Affairs), 2026-03-04

Facts

• VIP discount is a fixed 20%. It applies automatically when the contact number on a Buythis order or an AM quotation is marked VIP. Sales do not calculate it by hand.
• Installing the app does not activate VIP. Sales activate it (a VIP can also activate one other VIP per day). Staff should install the app too.
• VIP expires with no purchase in 30 days; it can be activated again.
• Android: https://play.google.com/store/apps/details?id=com.fulfillment.cheers_reward&hl=en_ZA — iOS: https://apps.apple.com/za/app/cheers-vip/id6670168339
• Error #777 on activation means that number is blocked (unfriendly client). Do not explain the blacklist to the client; they get no discount.
• Who should get VIP (first-time vs everyone) is on the later first-time-VIP page; that later policy wins.