# Client missing software: he3.co.za/idd/recover by order reference

- Source-Date (SAST): 2026-05-17 08:00
- From/To: Eric → sales, support
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2026-05-17

## Facts

- If a client did not get their software: https://he3.co.za/idd/recover
- Enter the client order reference, choose to receive the software by email, then forward that mail to the client.
- The page requires a signed-in company account (Unauthorized if opened logged-out).