# lost@am.co.za is lost account details; pre-2026 software cannot be rebuilt

- Source-Date (SAST): 2026-02-06 09:03
- From/To: Eric → sales, support
- Dest: IA
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2026-02-06

## Facts

- **lost@am.co.za** is for a client who still has the software but lost **account** details. It is not the software-recover path.
- For software the client never received under the current digital system, use https://he3.co.za/idd/recover (later 2026-05-17 page).
- Packages delivered **before** the 2026 digital-distribution change have **no company archive** to rebuild that exact version. Do not promise a copy of those old packages.