# OOS after stock confirmation → refund promptly (IA)

**Lesson (b101 TB2091-PATIEN-3 Infinity Branding):**
1. Never confirm stock then take POP if shelf is empty — client will escalate.
2. When OOS after pay: acknowledge same day; route accounts; do not leave client chasing silence.
3. Eric refunds with Nedbank POP reply is SoT that refund completed — stop re-asking.
4. Prefer BuyThis live stock for consumables when possible (reduce false confirm).