# IA: Pre-order / OOS after POP → bank details + Eric refund

**Batch:** 136 | **Source:** Lamavu heatpress MM4271-LAMAVU-16 `1910dad38b86b06b`

If client paid but cannot wait for pre-order stock: confirm with sales, collect bank confirmation / Capitec details, Eric once-off refund (keep BB+stem on mail). April may escalate "plz refund".