# Client refunds go to account@am.co.za with FICA pack

- Source-Date (SAST): 2024-02-01 16:14
- From/To: April → sales
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-02-01 (still forwarded 2026)

## Facts

- Direct client refund requests to **account@am.co.za** (do not process from sales mail).
- The request must state amount, item SKU, payment reference, dropoff number, and invoice number.
- Attach proof of payment and proof of bank account; the bank account must be the same account as the proof of payment.
- For transactions over R5000, FICA also needs a copy of identity, proof of bank account, and proof of physical address.