# IA: Refunds go to accounts@ with checklist — not sales inbox

**Batch:** 131 | **Source:** GH4241-MATAND-33 `1987ea53aec93a59`

Required pack to **accounts@am.co.za**:
1. Banking details proof matching POP payer
2. Proof of payment
3. Order / quotation / invoice reference
4. Reason for refund
5. Drop-off reference (optional)

Sales may coach the checklist but must not process refunds. Wrong mailbox = delay. OOS-from-purchase-day without proactive sales notice is a valid accounts reason.