# Sales respond.io: reply quality on 060 600 6000

- Source-Date (SAST): 2024-04-17 01:39
- From/To: April → sales, cc Eric
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-04-16

## Facts

- **060 600 6000** stays the sales WhatsApp. Assigned leads need visible replies: videos, product photos, quotation, warehouse invitation/directions, follow-up, related buythis.co.za product page, constructive conversation.
- Low respond.io ratings or long offline time can get the agent shut off.