# Consumables OOS after POP → refund SLA

Rocket Signs `18bde1ef39c6ef85` (JD7422-ROBYNN-21): client paid for white DTF ink, discovered OOS only by phoning JHB, then chased refund across Wed→Mon with bank letter.

**Process:** confirm stock before accepting POP; if OOS post-payment, refund within 1–2 business days and send refund POP; keep bank letter on thread.