# Sales must not assign support jobs to named technicians

- Source-Date (SAST): 2024-04-17 00:16
- From/To: April → sales
- Dest: IA
- Review-after: 2027-02-28
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-04-16

## Facts

- Do **not** send support issues to Melanie (or any named tech) personally.
- Direct support to **060 600 6000**; WhatsApp April (reception group) to load the ticket on respond.io and find an available tech.
- Sales does not assign client jobs directly to a support person or team.