# Sales/ops: UV DTF ink White vs Varnish SKU confusion

- Source-Date (SAST): 2026-08-27
- Dest: IA
- Review-after: 2027-02-28
- Status: current

## Facts

- SKU family **H- UV DTF/…** includes Varnish and White; labels are colour-coded and easy for new customers to misread.
- Confirm verbally/in writing **White vs Varnish** before dispatch/collection.
- Wrong bottle → exchange/credit path (driver return); keep tone helpful for new UV DTF users.