# 060 600 7000 complaints: tag BOTS or BARCODE in the report

- Source-Date (SAST): 2024-04-25 11:05
- From/To: Eric → sales, cc support
- Dest: I
- Review-after: 2027-08-31
- Status: current
- Source: company email (Archives/Internal Affairs), 2024-04-25

## Facts

- If a client complains the 060 600 7000 WhatsApp is too bot-heavy, ask them to follow the steps and write BOTS in the report so the conversation can be refined.
- If they refuse a barcode, they still need to enter it. Grey-listed machines get no service beyond the greylist reason. Machines older than five years do not get remote driver/software install help.
- Write BARCODE in the report when the complaint is barcode/stuck-in-flow. Other complaints: describe them in the report.