# Wrong ink after pay → WhatsApp April (not Ephraim cancel/refund)

**Seen:** Kool-a-Chem INV012116 — paid wrong colours; wants Magenta+Cyan Eco solvent.
**Human:** WhatsApp April **072 222 2211**.
**Ephraim:** invents website cancel → refund → reorder + wrong contact phone.
**Rule:** Paid wrong-SKU amend is accounts/April; AI must not invent self-serve cancel/refund.