F1-1600: FastCOLOUR ONE 1600mm Printing Area Large Format Printer Barebone Unit, No Printhead, N...

Problem

Newest support talk first from the 2024-2026 support dump (contact+user only, workspace 060 600 7000). No names, phones, emails, addresses, or amounts.

• 2025-03-10T14:19:49Z / 2025-03-10 16:19 SAST Monday: The one AM machine keeps on losing connection. It has a pc that is connected directly to it. Sometimes the xp600 alignment tool connects then when you want to print the printer starts up but the head doesnt move. (contact id 185022352, message id 1741594178000000)
• 2025-01-14T13:35:12Z / 2025-01-14 15:35 SAST Tuesday: Hi, I'd like to ask for your assistance on how to safely replace dampers on my large format printer. My printhead doesn't print out black and yellow, but when I replaced black with blue, it printed it out. I think the damper is the problem. (contact id 234239654, message id 1736858964000000)
• 2024-11-06T09:08:34Z / 2024-11-06 11:08 SAST Wednesday: I phoned on Monday about the capping station that has been flooded my machine doesn't print the right colours and the pipes there is something wrong with it it keeps coming out I put them back but the same problem occurs my wife sent you... / And my mother called yesterday and today spoke to the boss so I'm just waiting to see if you guys are gonna send a technician because my wife and my mother went to get me stock for t shirts for a client I know it's related to the problem... (contact id 230532122, message id 1730879688000000)
• 2024-10-26T08:18:34Z / 2024-10-26 10:18 SAST Saturday: I contacted you guys yesterday in connection with the machine xp600. The head had shifted and it was not capping fine. You sent me a video to set the cap in right position. Which I did. But now when I do the nozzle test all colours are c... / I need help with xp600, the machine is printer. Is printing but before it goes on to even 1m it goes off and start printing outside the vinyl. The head it goes out of its original position and goes to the far right outside where it's sup... (contact id 178685735, message id 1729857338000000)
• 2024-10-10T14:07:54Z / 2024-10-10 16:07 SAST Thursday: I am getting error code 13 or card error / I have a print quality problem (contact id 218658874, message id 1728383796016939)
• 2024-09-17T11:12:39Z / 2024-09-17 13:12 SAST Tuesday: I was suspecting the power supply maybe sending high voltage to the printer head..... because when it new it prints perfectly it just doesn't last 3 moths the nozzle start liking slowly and after weeks it completely dead / Once it new the printer prints very well until we get to 3 moths of use the nozzle start liking ink (contact id 201975888, message id 1726487978537189)
• 2024-07-25T06:32:23Z / 2024-07-25 08:32 SAST Thursday: Hi the pc that sai flexi n print is stuck on boot mode.we need to put hdd in a new pc but it asks for licence.How do a do that & is that original licence still valid / in the time u took to respond- I installed SAI Print 21- thats running- SAI flexi has a problem with licence yet i deactivated on https://softwaretraining.co.za/deactivate-sai (contact id 201430073, message id 1721732773713072)
• 2024-07-02T12:26:19Z / 2024-07-02 14:26 SAST Tuesday: I transferred Flexiprint from a laptop to a desktop PC yesterday. Yesterday I was able to print. Today I am getting the following error message: / I have done the above I think. Instructions aren't really clear. I now have that driver twice in my program files but am still getting the same error (contact id 196348386, message id 1719919999979428)
• 2024-06-14T12:42:02Z / 2024-06-14 14:42 SAST Friday: My printing software (Flexi Print) stopped and has now reset itself. Will need assistance configuring it to the large format Printer because as it is, when I send jobs for printing it rips and then only says "ready" but does not send the... (contact id 177400137, message id 1718364945518764)
• 2024-05-31T06:03:58Z / 2024-05-31 08:03 SAST Friday: I have a F-1600/XP600. today suddenly the black is grey in prints no black in nozzle check. I have done clean and manual pump the with syringe pumped 5ml cleaning fluid through head an the 3ml black ink. Head is clear. Inktank and damper... / Above my text is a pict if a blac bar and nozzle check (contact id 186225408, message id 1716797316742730)
• 2024-05-28T09:09:27Z / 2024-05-28 11:09 SAST Tuesday: I changed the print head but still my printer is not printing nozzle test (contact id 185675089, message id 1716881032451281)

• 2024-05-25T09:13:13Z / 2024-05-25 11:13 SAST Saturday: License removal from cloud please.i did send you the software id and activation code / Id like to have activation code removed from cloud so i can input please (contact id 184624327, message id 1716530462421806)

• source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000, contact id 185022352, message id 1741594178000000 at 2025-03-10T14:19:49Z / 2025-03-10 16:19 SAST Monday

• source_url: https://buythis.co.za/f1-1600#ai

Fix

• 2025-03-10T14:19:49Z / 2025-03-10 16:19 SAST Monday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (contact id 185022352, message id 1741615603027137)
• 2025-01-14T13:35:12Z / 2025-01-14 15:35 SAST Tuesday: staff shared public YouTube https://www.youtube.com/watch?v=X2_51JI0s8k&t=613s — https://www.youtube.com/watch?v=X2_51JI0s8k&t=613s (older history) (contact id 234239654, message id 1736860642658784)
• 2024-11-06T09:08:34Z / 2024-11-06 11:08 SAST Wednesday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (contact id 230532122, message id 1730718440305180)
• 2024-10-26T08:18:34Z / 2024-10-26 10:18 SAST Saturday: Can you send your email address then I will send a video I cant here send it because the file is too big (older history) (contact id178685735, message id1729753358215674`)
• 2024-10-10T14:07:54Z / 2024-10-10 16:07 SAST Thursday: staff pointed at onsite booking https://am.co.za/callout; public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote, https://am.co.za/callout (older history) (contact id 218658874, message id 1727873179495417)
• 2024-09-17T11:12:39Z / 2024-09-17 13:12 SAST Tuesday: public page https://buythis.co.za/ag-voltage-3kva#ai, https://cncu.co.za/FastCOLOUR-Printer/Test%20File%20RIPed%20for%20FastCOLOUR%20ECO-Solvent/Test-CMYK%20500x220mm.prt — https://buythis.co.za/ag-voltage-3kva#ai, https://cncu.co.za/FastCOLOUR-Printer/Test%20File%20RIPed%20for%20FastCOLOUR%20ECO-Solvent/Test-CMYK%20500x220mm.prt (older history) (contact id 201975888, message id 1726562732936385)
• 2024-07-25T06:32:23Z / 2024-07-25 08:32 SAST Thursday: staff shared public YouTube https://youtu.be/AcPc3j9amcQ?si=XurAlskFXu6r2kjF public page https://am.co.za/templates/review; staff/client path included turning antivirus off if it blocked the USB cutter; plus a remote session (TeamViewer / https://am.co.za/remote) — https://softwaretraining.co.za/deactivate-sai https://youtu.be/AcPc3j9amcQ?si=XurAlskFXu6r2kjF https://am.co.za/templates/review (older history) (contact id 201430073, message id 1721817715931042)
• 2024-07-02T12:26:19Z / 2024-07-02 14:26 SAST Tuesday: staff said the port is on the motherboard and the board must be replaced, not the port alone; public page https://cncu.co.za/FastCOLOUR-Printer/SAi%20FlexiPRINT,%20FastCOLOUR%20Printer%20All%20Drivers%20Collection/HTPrintAPI_XP600%20Printer%20Driver%20for%20Motherboard/, https://am.co.za/support/remote.exe — https://cncu.co.za/FastCOLOUR-Printer/SAi%20FlexiPRINT,%20FastCOLOUR%20Printer%20All%20Drivers%20Collection/HTPrintAPI_XP600%20Printer%20Driver%20for%20Motherboard/, https://am.co.za/support/remote.exe (older history) (contact id 196348386, message id 1719917943043804)
• 2024-06-14T12:42:02Z / 2024-06-14 14:42 SAST Friday: public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote (older history) (contact id 177400137, message id 1718365345709379)
• 2024-05-31T06:03:58Z / 2024-05-31 08:03 SAST Friday: staff pointed at onsite booking https://am.co.za/callout; staff walked nozzle check / flush / clean; staff shared public YouTube https://www.youtube.com/watch?v=HlSak9u6uks&t=152s https://www.youtube.com/watch?v=V6OOkUD86tQ public page https://buythis.co.za/epson-xp600-sealed#ai; plus a remote session (TeamViewer / https://am.co.za/remote) — https://www.youtube.com/watch?v=HlSak9u6uks&t=152s https://www.youtube.com/watch?v=V6OOkUD86tQ https://am.co.za/callout (older history) (contact id 186225408, message id 1716802539212878)
• 2024-05-28T09:09:27Z / 2024-05-28 11:09 SAST Tuesday: staff pointed at onsite booking https://am.co.za/callout; staff walked nozzle check / flush / clean — https://am.co.za/callout (older history) (contact id 185675089, message id 1716887367644760)
• 2024-05-25T09:13:13Z / 2024-05-25 11:13 SAST Saturday: staff said deactivate the software licence on the old PC before activating on the new one; public page https://softwaretraining.co.za/deactivate-sai plus a remote session (TeamViewer / https://am.co.za/remote) — https://softwaretraining.co.za/deactivate-sai (older history) (contact id 184624327, message id 1716533085644362)

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Source

• contact_id: 185022352 (id only)
• other contact ids (id only): 177400137, 178685735, 184624327, 185675089, 186225408, 196348386, 201430073, 201975888, 218658874, 230532122, 234239654
• source_url: https://buythis.co.za/f1-1600#ai
• source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000; message ids 1741594178000000, 1736858964000000, 1730879688000000, 1729857338000000, 1728383796016939, 1726487978537189
• fetched_at: 2026-08-26T08:54:33Z (support dump harvest 2026-08-26 SAST). 2026 contact+user messages included.