---
title: F1-1600
source_url: https://buythis.co.za/f1-1600#ai
source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000, contact id 185022352
fetched_at: 2026-08-26T08:54:33Z
category: machines
later_t_path: T:\V\sources\machines\f1-1600.md
contact_id: 185022352
---

# F1-1600: FastCOLOUR ONE 1600mm Printing Area Large Format Printer Barebone Unit, No Printhead, N...

## Problem

Newest support talk first from the 2024-2026 support dump (contact+user only, workspace 060 600 7000). No names, phones, emails, addresses, or amounts.

- 2025-03-10T14:19:49Z / 2025-03-10 16:19 SAST Monday: The one AM machine keeps on losing connection. It has a pc that is connected directly to it. Sometimes the xp600 alignment tool connects then when you want to print the printer starts up but the head doesnt move. (contact id `185022352`, message id `1741594178000000`)
- 2025-01-14T13:35:12Z / 2025-01-14 15:35 SAST Tuesday: Hi, I'd like to ask for your assistance on how to safely replace dampers on my large format printer. My printhead doesn't print out black and yellow, but when I replaced black with blue, it printed it out. I think the damper is the problem. (contact id `234239654`, message id `1736858964000000`)
- 2024-11-06T09:08:34Z / 2024-11-06 11:08 SAST Wednesday: I phoned on Monday about the capping station that has been flooded my machine doesn't print the right colours and the pipes there is something wrong with it it keeps coming out I put them back but the same problem occurs my wife sent you... / And my mother called yesterday and today spoke to the boss so I'm just waiting to see if you guys are gonna send a technician because my wife and my mother went to get me stock for t shirts for a client I know it's related to the problem... (contact id `230532122`, message id `1730879688000000`)
- 2024-10-26T08:18:34Z / 2024-10-26 10:18 SAST Saturday: I contacted you guys yesterday in connection with the machine xp600. The head had shifted and it was not capping fine. You sent me a video to set the cap in right position. Which I did. But now when I do the nozzle test all colours are c... / I need help with xp600, the machine is printer. Is printing but before it goes on to even 1m it goes off and start printing outside the vinyl. The head it goes out of its original position and goes to the far right outside where it's sup... (contact id `178685735`, message id `1729857338000000`)
- 2024-10-10T14:07:54Z / 2024-10-10 16:07 SAST Thursday: I am getting error code 13 or card error / I have a print quality problem (contact id `218658874`, message id `1728383796016939`)
- 2024-09-17T11:12:39Z / 2024-09-17 13:12 SAST Tuesday: I was suspecting the power supply maybe sending high voltage to the printer head..... because when it new it prints perfectly it just doesn't last 3 moths the nozzle start liking slowly and after weeks it completely dead / Once it new the printer prints very well until we get to 3 moths of use the nozzle start liking ink (contact id `201975888`, message id `1726487978537189`)
- 2024-07-25T06:32:23Z / 2024-07-25 08:32 SAST Thursday: Hi the pc that sai flexi n print is stuck on boot mode.we need to put hdd in a new pc but it asks for licence.How do a do that & is that original licence still valid / in the time u took to respond- I installed SAI Print 21- thats running- SAI flexi has a problem with licence yet i deactivated on https://softwaretraining.co.za/deactivate-sai (contact id `201430073`, message id `1721732773713072`)
- 2024-07-02T12:26:19Z / 2024-07-02 14:26 SAST Tuesday: I transferred Flexiprint from a laptop to a desktop PC yesterday. Yesterday I was able to print. Today I am getting the following error message: / I have done the above I think. Instructions aren't really clear. I now have that driver twice in my program files but am still getting the same error (contact id `196348386`, message id `1719919999979428`)
- 2024-06-14T12:42:02Z / 2024-06-14 14:42 SAST Friday: My printing software (Flexi Print) stopped and has now reset itself. Will need assistance configuring it to the large format Printer because as it is, when I send jobs for printing it rips and then only says "ready" but does not send the... (contact id `177400137`, message id `1718364945518764`)
- 2024-05-31T06:03:58Z / 2024-05-31 08:03 SAST Friday: I have a F-1600/XP600. today suddenly the black is grey in prints no black in nozzle check. I have done clean and manual pump the with syringe pumped 5ml cleaning fluid through head an the 3ml black ink. Head is clear. Inktank and damper... / Above my text is a pict if a blac bar and nozzle check (contact id `186225408`, message id `1716797316742730`)
- 2024-05-28T09:09:27Z / 2024-05-28 11:09 SAST Tuesday: I changed the print head but still my printer is not printing nozzle test (contact id `185675089`, message id `1716881032451281`)
- 2024-05-25T09:13:13Z / 2024-05-25 11:13 SAST Saturday: License removal from cloud please.i did send you the software id and activation code / Id like to have activation code removed from cloud so i can input please (contact id `184624327`, message id `1716530462421806`)

- source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000, contact id `185022352`, message id `1741594178000000` at 2025-03-10T14:19:49Z / 2025-03-10 16:19 SAST Monday
- source_url: https://buythis.co.za/f1-1600#ai

## Fix

- 2025-03-10T14:19:49Z / 2025-03-10 16:19 SAST Monday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (contact id `185022352`, message id `1741615603027137`)
- 2025-01-14T13:35:12Z / 2025-01-14 15:35 SAST Tuesday: staff shared public YouTube https://www.youtube.com/watch?v=X2_51JI0s8k&t=613s — https://www.youtube.com/watch?v=X2_51JI0s8k&t=613s (older history) (contact id `234239654`, message id `1736860642658784`)
- 2024-11-06T09:08:34Z / 2024-11-06 11:08 SAST Wednesday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (contact id `230532122`, message id `1730718440305180`)
- 2024-10-26T08:18:34Z / 2024-10-26 10:18 SAST Saturday: Can you send your email address then I will send a video I can`t here send it because the file is too big (older history) (contact id `178685735`, message id `1729753358215674`)
- 2024-10-10T14:07:54Z / 2024-10-10 16:07 SAST Thursday: staff pointed at onsite booking https://am.co.za/callout; public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote, https://am.co.za/callout (older history) (contact id `218658874`, message id `1727873179495417`)
- 2024-09-17T11:12:39Z / 2024-09-17 13:12 SAST Tuesday: public page https://buythis.co.za/ag-voltage-3kva#ai, https://cncu.co.za/FastCOLOUR-Printer/Test%20File%20RIPed%20for%20FastCOLOUR%20ECO-Solvent/Test-CMYK%20500x220mm.prt — https://buythis.co.za/ag-voltage-3kva#ai, https://cncu.co.za/FastCOLOUR-Printer/Test%20File%20RIPed%20for%20FastCOLOUR%20ECO-Solvent/Test-CMYK%20500x220mm.prt (older history) (contact id `201975888`, message id `1726562732936385`)
- 2024-07-25T06:32:23Z / 2024-07-25 08:32 SAST Thursday: staff shared public YouTube https://youtu.be/AcPc3j9amcQ?si=XurAlskFXu6r2kjF; public page https://am.co.za/templates/review; staff/client path included turning antivirus off if it blocked the USB cutter; plus a remote session (TeamViewer / https://am.co.za/remote) — https://softwaretraining.co.za/deactivate-sai, https://youtu.be/AcPc3j9amcQ?si=XurAlskFXu6r2kjF, https://am.co.za/templates/review (older history) (contact id `201430073`, message id `1721817715931042`)
- 2024-07-02T12:26:19Z / 2024-07-02 14:26 SAST Tuesday: staff said the port is on the motherboard and the board must be replaced, not the port alone; public page https://cncu.co.za/FastCOLOUR-Printer/SAi%20FlexiPRINT,%20FastCOLOUR%20Printer%20All%20Drivers%20Collection/HTPrintAPI_XP600%20Printer%20Driver%20for%20Motherboard/, https://am.co.za/support/remote.exe — https://cncu.co.za/FastCOLOUR-Printer/SAi%20FlexiPRINT,%20FastCOLOUR%20Printer%20All%20Drivers%20Collection/HTPrintAPI_XP600%20Printer%20Driver%20for%20Motherboard/, https://am.co.za/support/remote.exe (older history) (contact id `196348386`, message id `1719917943043804`)
- 2024-06-14T12:42:02Z / 2024-06-14 14:42 SAST Friday: public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote (older history) (contact id `177400137`, message id `1718365345709379`)
- 2024-05-31T06:03:58Z / 2024-05-31 08:03 SAST Friday: staff pointed at onsite booking https://am.co.za/callout; staff walked nozzle check / flush / clean; staff shared public YouTube https://www.youtube.com/watch?v=HlSak9u6uks&t=152s, https://www.youtube.com/watch?v=V6OOkUD86tQ; public page https://buythis.co.za/epson-xp600-sealed#ai; plus a remote session (TeamViewer / https://am.co.za/remote) — https://www.youtube.com/watch?v=HlSak9u6uks&t=152s, https://www.youtube.com/watch?v=V6OOkUD86tQ, https://am.co.za/callout (older history) (contact id `186225408`, message id `1716802539212878`)
- 2024-05-28T09:09:27Z / 2024-05-28 11:09 SAST Tuesday: staff pointed at onsite booking https://am.co.za/callout; staff walked nozzle check / flush / clean — https://am.co.za/callout (older history) (contact id `185675089`, message id `1716887367644760`)
- 2024-05-25T09:13:13Z / 2024-05-25 11:13 SAST Saturday: staff said deactivate the software licence on the old PC before activating on the new one; public page https://softwaretraining.co.za/deactivate-sai; plus a remote session (TeamViewer / https://am.co.za/remote) — https://softwaretraining.co.za/deactivate-sai (older history) (contact id `184624327`, message id `1716533085644362`)

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## Source

- contact_id: `185022352` (id only)
- other contact ids (id only): `177400137`, `178685735`, `184624327`, `185675089`, `186225408`, `196348386`, `201430073`, `201975888`, `218658874`, `230532122`, `234239654`
- source_url: https://buythis.co.za/f1-1600#ai
- source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000; message ids `1741594178000000`, `1736858964000000`, `1730879688000000`, `1729857338000000`, `1728383796016939`, `1726487978537189`
- fetched_at: `2026-08-26T08:54:33Z` (support dump harvest 2026-08-26 SAST). 2026 contact+user messages included.