F1-1800: FastCOLOUR ONE 1800mm Printing Area Large Format Printer Barebone Unit, No Printhead, N...

Problem

Newest support talk first from the 2024-2026 support dump (contact+user only, workspace 060 600 7000). No names, phones, emails, addresses, or amounts.

• 2026-07-24T06:20:54Z / 2026-07-24 08:20 SAST Friday: Hi, I hope you're well. I'm having trouble getting my FastCOLOUR XP600 Eco Solvent printer working after moving my FlexiPRINT 22 AM.CO.ZA Edition licence to a new PC. This is a brand new Windows installation and I installed Flexi from sc... / I'm having trouble getting my FastCOLOUR XP600 Eco Solvent printer working after moving my FlexiPRINT 22 AM.CO.ZA Edition licence to a new PC. This is a brand new Windows installation and I installed Flexi from scratch. Here's what I've ... (contact id 492404713, message id 1784548561000000)
• 2026-07-10T06:11:06Z / 2026-07-10 08:11 SAST Friday: Im currently having a issue . The printer wont print yellow / Hello this is still not working . Please can i book a call out for tomorrow ? (contact id 356145353, message id 1783611256000000)
• 2026-06-22T10:08:27Z / 2026-06-22 12:08 SAST Monday: ok so how do i activate it? on the inkrip program where you activate and de-activate the code? / Can someone just tell me which files i need to install for Atool and inkRip from the zip files. Then i will use the guides that is on the website to set up the printer and all the rest (contact id 265390068, message id 1782118734000000)
• 2026-05-25T09:54:58Z / 2026-05-25 11:54 SAST Monday: The machine has error code 16 i was changing the print head / Greetings I need help on the machine error code (contact id 456026413, message id 1779699066000000)
• 2026-05-04T08:19:31Z / 2026-05-04 10:19 SAST Monday: so how do i fix it because its the first time this happens i dont know how to solve the issue (contact id 440967167, message id 1777878973000000)
• 2026-03-06T07:58:49Z / 2026-03-06 09:58 SAST Friday: I’ve been trying to print with success . I am receiving connection error messages / Morning team viewer is giving me problem . Can we use anydesk instead (contact id 404219374, message id 1772714330000000)
• 2026-02-13T09:24:34Z / 2026-02-13 11:24 SAST Friday: I have removed it from one computer so it didn’t have internet connection now i need to update the sever or what so that im able to use the activation code on another computer / This printer hasn’t printed in quite some time, so now we trying to run it, we did manual pump, flushing and even pulled the ink using a syringe but still What could be the problem? (contact id 277834956, message id 1770884920000000)
• 2026-02-05T07:12:47Z / 2026-02-05 09:12 SAST Thursday: My sublimation printer shows car stall power down power down error / Have a problem with my machine (contact id 196562031, message id 1770271215000000)
• 2026-02-04T07:23:48Z / 2026-02-04 09:23 SAST Wednesday: I have done nozzle clean, flush etc and left the solvent in the cap over night / Machine not printing magenta or yellow. (contact id 342964071, message id 1770187645000000)
• 2026-02-03T08:38:50Z / 2026-02-03 10:38 SAST Tuesday: Ill like to request for a technician to help with an issue with the printing pc. Yesterday the person whom was helping couldn't get it right / Before that no. Only changed it after the technician advised so and still the problem persists (contact id 290063304, message id 1770102665000000)
• 2026-01-23T06:52:19Z / 2026-01-23 08:52 SAST Friday: I need to book a technician for my printer that is not working. Printer barcode: [tel] . Mike Louw. [email]. tel: [tel] / The printer is not printing. Nozzle blocked (contact id 258918000, message id 1769150155000000)
• 2026-01-22T13:46:15Z / 2026-01-22 15:46 SAST Thursday: this is Adriaan of Viva beddings in Carletonville Gauteng. Our Am Fastcolour F- 1600/XP600 printer prints all the colours except for blue. The ink comes out of the damper but nothing on the test print. Think the head might be blocked on ... (contact id 378936053, message id 1768997130000000)
• 2025-12-01T08:50:55Z / 2025-12-01 10:50 SAST Monday: Please can you assist with a quick refresher for me. I set up some stickers in Vinyl cut 5 and cant remember how to export the file with the registration marks for inkrip (contact id 342964071, message id 1764575754000000)
• 2025-02-28T06:54:58Z / 2025-02-28 08:54 SAST Friday: hi now is on but is not printing nozzle check it seems like the ink its not running through / thank you for assisting me, can you please write step by step on how to do alignment lines (contact id 252530581, message id 1739779381000000)
• 2025-02-27T08:12:33Z / 2025-02-27 10:12 SAST Thursday: DTF printer not printing printing cyan after buying new ink and try to also pull it through the dampers (contact id 255374282, message id 1740122377000000)
• 2025-02-22T06:47:55Z / 2025-02-22 08:47 SAST Saturday: It worked. Thank you for assistance. Then I also wanted to find out, is there a video tutorial for how to do full alignment on AToolsPro instead of the one on normal alignment tools (the one where you print the alignment blocks didn’t wo... / Hi. I’m having a problem with my inkrip software. It’s opening as a demo version and says that the dongle is not detected (contact id 256362725, message id 1740131368000000)
• 2025-02-13T12:35:00Z / 2025-02-13 14:35 SAST Thursday: We still can’t print. There is no ink coming out from the dumpers. We have tried inking for 20s, we have also poured ink into cap and caper the head (contact id 182900239, message id 1739300011000000)
• 2025-02-11T12:32:18Z / 2025-02-11 14:32 SAST Tuesday: It has come to our attention that you have installed this license key more than six times within the past 365 days, resulting in the attainment of the annual limit. We regret to inform you that we can only deactivate it on or after Febru... / Since last year we bought the pinter it has a connection error (contact id 253455179, message id 1739167115000000)
• 2025-01-20T14:16:37Z / 2025-01-20 16:16 SAST Monday: Hi…. please could you help me with my large format printer… it won’t cap the head! Tried to do the print alignment but won’t connect either from computer…. Really worried! 🫢 / My cap is not moving up or down, technician made me reset and then he said he thinks the firmware is corrupt, as per pictures above. Was hoping 🙏it could be fixed remotely. (contact id 184602184, message id 1737098879000000)
• 2025-01-20T13:34:27Z / 2025-01-20 15:34 SAST Monday: No the issue is not resolved because i had this message shown and i do not know what to do with it as i need my printer, i deactivated the software and got thos message so i took a picture, so now this year i received my new computer to ... / we deactivated it last year and it saod not active. We had to send the computer back as it was not working with the prinyer (contact id 208386103, message id 1737378863000000)
• 2025-01-08T13:33:29Z / 2025-01-08 15:33 SAST Wednesday: Hi. We are struggling to get the right colours to print on our machine. We have tried as many icc profiles as we can, have tried different combinations and setting up photos with the drivers and profiles in photoshop before sending to fl... / Before I waste any of your time is it alright if the pc isn’t connected to the printer? We had a problem with a pc at another shop and had to move the printer pc to that shot temporarily, hence why we need to see if we can get the softwa... (contact id 244753861, message id 1736323127000000)
• 2024-12-03T07:37:49Z / 2024-12-03 09:37 SAST Tuesday: - Rattling noise from machine belt motor - cap station keeps miss alignment even after I setup again - if I swithc off the front fans and back on the machine goes into error state - burning noise coming from printhead / Please send me a video on how to fix that error (contact id 182888132, message id 1732953792000000)
• 2024-10-25T16:17:17Z / 2024-10-25 18:17 SAST Friday: My software was installed in my pc so my pc was giving me problems so I decided to reset my pc so every got deleted or removed from my pc .I don't uninstall my software before reset my pc .now wen I try to go on the website sai- deactiva... (contact id 226795793, message id 1729665618000000)

• 2024-07-15T13:10:11Z / 2024-07-15 15:10 SAST Monday: We mistakenly Uninstalled the Flexprint unfortunately it wasn't removed from the Pc now we can't re-install it again. So we were advised by someone from your side to deactivate online through the link he shared. / Sir, thank you do much for being helpful. I just have a minor problem with Flexprint, whenever I send job from Flex to production manage it rip and finish then despair or asking to save job then also despair without printing (contact id 196562031, message id 1719924451917071)

• source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000, contact id 492404713, message id 1784548561000000 at 2026-07-24T06:20:54Z / 2026-07-24 08:20 SAST Friday

• source_url: https://buythis.co.za/f1-1800#ai

Fix

• 2026-07-24T06:20:54Z / 2026-07-24 08:20 SAST Friday: remote session: client sends TeamViewer ID/password (https://am.co.za/remote) (contact id 492404713, message id 1784548658043711)
• 2026-07-10T06:11:06Z / 2026-07-10 08:11 SAST Friday: staff pointed at onsite booking https://am.co.za/callout; staff walked nozzle check / flush / clean; staff shared public YouTube https://youtu.be/V6OOkUD86tQ?si=Kj2maqU0-h1fBSaP — https://youtu.be/V6OOkUD86tQ?si=Kj2maqU0-h1fBSaP https://am.co.za/callout (older history) (contact id 356145353, message id 1783663866795324)
• 2026-06-22T10:08:27Z / 2026-06-22 12:08 SAST Monday: staff said deactivate the software licence on the old PC before activating on the new one; plus a remote session (TeamViewer / https://am.co.za/remote) (older history) (contact id 265390068, message id 1782117440866407)
• 2026-05-25T09:54:58Z / 2026-05-25 11:54 SAST Monday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (older history) (contact id 456026413, message id 1779702107791402)
• 2026-05-04T08:19:31Z / 2026-05-04 10:19 SAST Monday: public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote (older history) (contact id 440967167, message id 1777878449765750)
• 2026-03-06T07:58:49Z / 2026-03-06 09:58 SAST Friday: public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote (older history) (contact id 404219374, message id 1772715203595707)
• 2026-02-13T09:24:34Z / 2026-02-13 11:24 SAST Friday: staff said deactivate the software licence on the old PC before activating on the new one (older history) (contact id 277834956, message id 1770885139466591)
• 2026-02-05T07:12:47Z / 2026-02-05 09:12 SAST Thursday: staff pointed at onsite booking https://am.co.za/callout; public page https://cncu.co.za/Other-Softwares/; plus a remote session (TeamViewer / https://am.co.za/remote) — https://cncu.co.za/Other-Softwares/, https://am.co.za/callout (older history) (contact id 196562031, message id 1770275567409626)
• 2026-02-04T07:23:48Z / 2026-02-04 09:23 SAST Wednesday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (older history) (contact id 342964071, message id 1770189584983809)
• 2026-02-03T08:38:50Z / 2026-02-03 10:38 SAST Tuesday: staff pointed at onsite booking https://am.co.za/callout; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/callout (older history) (contact id 290063304, message id 1770107930076610)
• 2026-01-23T06:52:19Z / 2026-01-23 08:52 SAST Friday: staff pointed at onsite booking https://am.co.za/callout; staff walked nozzle check / flush / clean — https://am.co.za/callout (older history) (contact id 258918000, message id 1769151139950883)
• 2026-01-22T13:46:15Z / 2026-01-22 15:46 SAST Thursday: staff pointed at onsite booking https://am.co.za/callout; staff shared public YouTube https://youtu.be/V6OOkUD86tQ?si=u_hFnIT3cKh1xQlg — https://youtu.be/V6OOkUD86tQ?si=u_hFnIT3cKh1xQlg https://am.co.za/callout (older history) (contact id 378936053, message id 1769061298809153)
• 2025-12-01T08:50:55Z / 2025-12-01 10:50 SAST Monday: public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote (older history) (contact id 342964071, message id 1764234311602331)
• 2025-02-28T06:54:58Z / 2025-02-28 08:54 SAST Friday: staff asked for a bi-direction alignment picture; staff shared public YouTube https://www.youtube.com/watch?v=xzti4J562nk https://www.youtube.com/watch?v=q4LYsjc052s plus a remote session (TeamViewer / https://am.co.za/remote) — https://www.youtube.com/watch?v=xzti4J562nk https://www.youtube.com/watch?v=q4LYsjc052s (older history) (contact id 252530581, message id 1740215808736549)
• 2025-02-27T08:12:33Z / 2025-02-27 10:12 SAST Thursday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (older history) (contact id 255374282, message id 1740034721345988)
• 2025-02-22T06:47:55Z / 2025-02-22 08:47 SAST Saturday: staff shared public YouTube https://www.youtube.com/watch?v=xzti4J562nk — https://www.youtube.com/watch?v=xzti4J562nk (older history) (contact id 256362725, message id 1740206875042013)
• 2025-02-13T12:35:00Z / 2025-02-13 14:35 SAST Thursday: staff pointed at onsite booking https://am.co.za/callout; staff shared public YouTube https://www.youtube.com/watch?v=MDE3YehQOJw — https://www.youtube.com/watch?v=MDE3YehQOJw https://am.co.za/callout (older history) (contact id 182900239, message id 1739340066200174)
• 2025-02-11T12:32:18Z / 2025-02-11 14:32 SAST Tuesday: staff said the port is on the motherboard and the board must be replaced, not the port alone; staff said deactivate the software licence on the old PC before activating on the new one; public page https://softwaretraining.co.za/deactivate-sai https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://softwaretraining.co.za/deactivate-sai https://am.co.za/remote (older history) (contact id 253455179, message id 1739260106485173)
• 2025-01-20T14:16:37Z / 2025-01-20 16:16 SAST Monday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (older history) (contact id 184602184, message id 1737112317929132)
• 2025-01-20T13:34:27Z / 2025-01-20 15:34 SAST Monday: staff said deactivate the software licence on the old PC before activating on the new one; public page https://softwaretraining.co.za/deactivate-sai plus a remote session (TeamViewer / https://am.co.za/remote) — https://softwaretraining.co.za/deactivate-sai (older history) (contact id 208386103, message id 1737379930584518)
• 2025-01-08T13:33:29Z / 2025-01-08 15:33 SAST Wednesday: public page https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://am.co.za/remote (older history) (contact id 244753861, message id 1736339363640548)
• 2024-12-03T07:37:49Z / 2024-12-03 09:37 SAST Tuesday: staff pointed at onsite booking https://am.co.za/callout — https://am.co.za/callout (older history) (contact id 182888132, message id 1733211469552121)
• 2024-10-25T16:17:17Z / 2024-10-25 18:17 SAST Friday: staff shared public YouTube https://www.youtube.com/watch?v=MgGxnPDVOXc — https://www.youtube.com/watch?v=MgGxnPDVOXc (older history) (contact id 226795793, message id 1729798297034006)
• 2024-07-15T13:10:11Z / 2024-07-15 15:10 SAST Monday: staff pointed at onsite booking https://am.co.za/callout; staff said deactivate the software licence on the old PC before activating on the new one; staff walked nozzle check / flush / clean; staff shared public YouTube https://www.youtube.com/@AchievementMatters/search?query=dtf%20600; public page https://cncu.co.za/directTOFILM-DTF-Textile-Printer/Setup%20Guide%20for%20Network%2C%20PrintExp%20%26%20FlexiPRINT/; plus a remote session (TeamViewer / https://am.co.za/remote) — https://www.youtube.com/@AchievementMatters/search?query=dtf%20600, https://cncu.co.za/directTOFILM-DTF-Textile-Printer/Setup%20Guide%20for%20Network%2C%20PrintExp%20%26%20FlexiPRINT/, https://am.co.za/callout (older history) (contact id 196562031, message id 1719920055158263)

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Source

• contact_id: 492404713 (id only)
• other contact ids (id only): 182888132, 182900239, 184602184, 196562031, 208386103, 226795793, 244753861, 252530581, 253455179, 255374282, 256362725, 258918000, 265390068, 277834956, 290063304, 342964071, 356145353, 378936053, 404219374, 440967167, 456026413
• source_url: https://buythis.co.za/f1-1800#ai
• source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000; message ids 1784548561000000, 1783611256000000, 1782118734000000, 1779699066000000, 1777878973000000, 1772714330000000
• fetched_at: 2026-08-26T08:54:33Z (support dump harvest 2026-08-26 SAST). 2026 contact+user messages included.