V3-740: V-Smart Contour Cutting Vinyl Cutter 740mm Working Area with Stand

Problem

Newest support talk first from the 2024-2026 support dump (contact+user only, workspace 060 600 7000). No names, phones, emails, addresses, or amounts.

• 2026-02-16T08:06:17Z / 2026-02-16 10:06 SAST Monday: My cutters motherboard was replaced a while ago. I think it is starting to give the same issues again. The only button on my pad that is working is "reset" but it resets the machine and moves the blade left and then stops. It is also not... (contact id 254631010, message id 1770894319000000)
• 2025-12-11T10:40:05Z / 2025-12-11 12:40 SAST Thursday: I trust this finds you well.. Kindly assist I purchased a v series vinyl cutter. The LCD Screen stopped working in the vinyl cutter.. Below is the QR Code (contact id 252396033, message id 1765448149000000)
• 2025-02-25T07:17:03Z / 2025-02-25 09:17 SAST Tuesday: Hi this machine still does not cut (contact id 237187245, message id 1740400404000000)
• 2024-12-12T08:48:46Z / 2024-12-12 10:48 SAST Thursday: Ac-flexi starter will connect my computer and vinyl cutter to work properly / Hi my vinyl machine buttons, menu, pause, Test buttons they don't function what it seems to be a problem (contact id 237815663, message id 1733490549000000)
• 2024-12-11T10:18:57Z / 2024-12-11 12:18 SAST Wednesday: My machine is not cutting. I send the work work but the vinyl cutter does not respond (contact id 239087549, message id 1733911104000000)
• 2024-11-14T06:31:22Z / 2024-11-14 08:31 SAST Thursday: Hallo I have a Amco vsmart vinyl cutter and it's printer plug on the motherboard is damaged, can I use the serial port instead? Will a serial to USB cable work. If it will work I would rather like to spend the money I would spend on a ne... (contact id 202955179, message id 1731491859000000)
• 2024-11-13T06:36:55Z / 2024-11-13 08:36 SAST Wednesday: I used to cut from coral working with one of your older cutters but the roller stopped working. So I know how to use it as a printer plotter. Bought newer machine from someone who used your cutting software but can't find the code. I wil... / Thinking it could be a wrong setting in v5 vinylcut or wrong driver for cutter I don't know need help please. (contact id 232080693, message id 1731334850000000)
• 2024-11-11T14:14:20Z / 2024-11-11 16:14 SAST Monday: Can't complain about customer services because customer service is non-existent (contact id 232075139, message id 1731330986000000)
• 2024-10-18T12:15:09Z / 2024-10-18 14:15 SAST Friday: I still don't have the link to download Team Viewer and I also don't have the license yet. / But I sent for you. My Software Name is: AM. CO. ZA Vinylcut Vinyl cutting Software. Software version: 5.xx Software ID: [tel] Serial Number: [tel] (contact id 225825994, message id 1729076076000000)
• 2024-07-03T10:13:17Z / 2024-07-03 12:13 SAST Wednesday: I am having a problem with my machine not cutting the full width of the vinyl. It is an intermittent problem. on the shirt vinyl I cut last night and then tried to recut this morning it is not cutting about 180mm of the 500mm width. The ... / Please send me the link to download the plugin driver, along with any specific instructions. (contact id 196814584, message id 1719993775883222)
• 2024-06-14T11:46:04Z / 2024-06-14 13:46 SAST Friday: I have a v-smart vinyl cutter with am Vintlcut software installed on my pc. I think I have a virus on my pc and need to move my license to my laptop. My pc runs for a bit then bombs out. I'm afraid it may do this in the middle of deactiv... / I used serial number (contact id 192605471, message id 1718352545347086)
• 2024-06-06T12:33:01Z / 2024-06-06 14:33 SAST Thursday: I have the problem with the pressure for blade / I have problem with the blade pressure is low only writing but its doesn't cut (contact id 180741325, message id 1717675916897370)

• 2024-05-22T16:45:13Z / 2024-05-22 18:45 SAST Wednesday: I have a situation with my machine here, V3-740 series It is responding to power and the head moves but it's not cutting, I have changed put a new blade but still the impact movement of cutting is not taking place (contact id 183916992, message id 1716360703276864)

• source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000, contact id 254631010, message id 1770894319000000 at 2026-02-16T08:06:17Z / 2026-02-16 10:06 SAST Monday

• source_url: https://buythis.co.za/v3-740#ai

Fix

• 2026-02-16T08:06:17Z / 2026-02-16 10:06 SAST Monday: staff asked for a Johannesburg drop-off after the public form https://am.co.za/dropoff — https://am.co.za/dropoff (contact id 254631010, message id 1770974779803168)
• 2025-12-11T10:40:05Z / 2025-12-11 12:40 SAST Thursday: staff asked for a Johannesburg drop-off after the public form https://am.co.za/dropoff — https://am.co.za/dropoff (older history) (contact id 252396033, message id 1765449501255474)
• 2025-02-25T07:17:03Z / 2025-02-25 09:17 SAST Tuesday: staff asked for a Johannesburg drop-off after the public form https://am.co.za/dropoff — https://am.co.za/dropoff (older history) (contact id 237187245, message id 1740467823479985)
• 2024-12-12T08:48:46Z / 2024-12-12 10:48 SAST Thursday: public page https://buythis.co.za/ac-flexi#ai, https://buythis.co.za/s-vinylcut#ai, https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://buythis.co.za/ac-flexi#ai, https://buythis.co.za/s-vinylcut#ai, https://am.co.za/remote (older history) (contact id 237815663, message id 1733989457876176)
• 2024-12-11T10:18:57Z / 2024-12-11 12:18 SAST Wednesday: staff shared public YouTube https://www.youtube.com/watch?v=v8y81pTVBxs — https://www.youtube.com/watch?v=v8y81pTVBxs (older history) (contact id 239087549, message id 1733911538635364)
• 2024-11-14T06:31:22Z / 2024-11-14 08:31 SAST Thursday: staff shared public YouTube https://www.youtube.com/watch?v=n0JjtFln3Pc — https://www.youtube.com/watch?v=n0JjtFln3Pc (older history) (contact id 202955179, message id 1731529929297415)
• 2024-11-13T06:36:55Z / 2024-11-13 08:36 SAST Wednesday: staff shared public YouTube https://www.youtube.com/watch?v=v8y81pTVBxs — https://www.youtube.com/watch?v=v8y81pTVBxs (older history) (contact id 232080693, message id 1731334552512254)
• 2024-11-11T14:14:20Z / 2024-11-11 16:14 SAST Monday: staff shared public YouTube https://www.youtube.com/watch?v=v8y81pTVBxs public page https://cncu.co.za/V-Series-Vinyl-Cutting-Plotter/2016%2B%20Model%20USB%202.0%20Printer%20Driver/ — https://cncu.co.za/V-Series-Vinyl-Cutting-Plotter/2016%2B%20Model%20USB%202.0%20Printer%20Driver/, https://www.youtube.com/watch?v=v8y81pTVBxs (older history) (contact id 232075139, message id 1731333928204191)
• 2024-10-18T12:15:09Z / 2024-10-18 14:15 SAST Friday: staff shared public YouTube https://www.youtube.com/watch?v=v8y81pTVBxs https://www.youtube.com/watch?v=3lPWuoK9BIg public page https://cncu.co.za/Other-Softwares/AM.CO.ZA%20VinylCut%20Craft%20Design%20and%20Vinyl%20Cutting%20Software/Install_VinylCut_5_019_64bit.exe, https://am.co.za/remote; plus a remote session (TeamViewer / https://am.co.za/remote) — https://cncu.co.za/Other-Softwares/AM.CO.ZA%20VinylCut%20Craft%20Design%20and%20Vinyl%20Cutting%20Software/Install_VinylCut_5_019_64bit.exe, https://am.co.za/remote, https://www.youtube.com/watch?v=v8y81pTVBxs (older history) (contact id 225825994, message id 1729253709654279)
• 2024-07-03T10:13:17Z / 2024-07-03 12:13 SAST Wednesday: staff shared public YouTube https://www.youtube.com/watch?v=JkLSlFNzczQ — https://www.youtube.com/watch?v=JkLSlFNzczQ (older history) (contact id 196814584, message id 1720001597422328)
• 2024-06-14T11:46:04Z / 2024-06-14 13:46 SAST Friday: staff said deactivate the software licence on the old PC before activating on the new one; plus a remote session (TeamViewer / https://am.co.za/remote) (older history) (contact id 192605471, message id 1718360766127825)
• 2024-06-06T12:33:01Z / 2024-06-06 14:33 SAST Thursday: staff shared public YouTube https://www.youtube.com/watch?v=M522TjjTXVM https://www.youtube.com/watch?v=8CMifP9cSMU&t=82s — https://www.youtube.com/watch?v=M522TjjTXVM https://www.youtube.com/watch?v=8CMifP9cSMU&t=82s (older history) (contact id 180741325, message id 1717676409605133)
• 2024-05-22T16:45:13Z / 2024-05-22 18:45 SAST Wednesday: staff said the port is on the motherboard and the board must be replaced, not the port alone (older history) (contact id 183916992, message id 1716273566674981)

Related machines

• V3-1310: V-Smart Contour Cutting Vinyl Cutter 1310mm Working Area — same support dump family (https://buythis.co.za/v3-1310#ai)
• V3-1660: V-Smart+Plus Automatic Contour Cutting Vinyl Cutter 1660mm Working Area — same support dump family (https://buythis.co.za/v3-1660#ai)
• V3-1360: V-Smart+Plus Automatic Contour Cutting Vinyl Cutter 1360mm Working Area — same support dump family (https://buythis.co.za/v3-1360#ai)

Source

• contact_id: 254631010 (id only)
• other contact ids (id only): 180741325, 183916992, 192605471, 196814584, 202955179, 225825994, 232075139, 232080693, 237187245, 237815663, 239087549, 252396033
• source_url: https://buythis.co.za/v3-740#ai
• source_ref: AM support WhatsApp / Website Chat, workspace 060 600 7000; message ids 1770894319000000, 1765448149000000, 1740400404000000, 1733490549000000, 1733911104000000, 1731491859000000
• fetched_at: 2026-08-26T08:54:33Z (support dump harvest 2026-08-26 SAST). 2026 contact+user messages included.