---
title: FabriCAM™ Sheet-Metal: Fix configuration / installation errors by excluding FabriCAM Folder from anti-virus
source_url: https://fabricam.co.za/antivirus-blocking-fabricam-install
published: 2025-11-05 12:15:08
modified: 2025-11-05 12:30:44
fetched_at: 2026-08-30T23:28:51+0200
category: training
wp_site: https://fabricam.co.za
wp_prefix: fabricamcoza
wp_id: 2385
wp_type: post
pass: sql4-inhouw-more-wp-mysql-digest-2026-08-30
notes: sql4 inhouwvsst_db1 published digest; public permalink; no wp internals in body.
---

# FabriCAM™ Sheet-Metal: Fix configuration / installation errors by excluding FabriCAM Folder from anti-virus

**Source:** [https://fabricam.co.za/antivirus-blocking-fabricam-install](https://fabricam.co.za/antivirus-blocking-fabricam-install)

- published: 2025-11-05 12:15:08
- modified: 2025-11-05 12:30:44
- youtube:
  - https://www.youtube.com/watch?v=NG7mjRgzsck

https://www.youtube.com/watch?v=NG7mjRgzsck

If FabriCAM™ shows errors or fails during a configuration/initialisation step, a common cause is antivirus software (including Windows Security / Defender) quarantining or blocking FabriCAM files. The fix is to **add the FabriCAM installation and config folders (and optionally the executables and config file types) to your antivirus exclusions/whitelist**. Below are step-by-step instructions for **Windows Security (Defender)** and extra troubleshooting tips that apply to other AV products as well.

## Quick step-by-step (Windows Security / Defender)

- Find the FabriCAM folder

Common examples: C:\Program Files\FabriCAM\ or C:\Program Files (x86)\FabriCAM\ or wherever you installed FabriCAM (check your installation path).

- Also note any config or temp folders (for example C:\ProgramData\FabriCAM\ or a folder in %APPDATA%) used by FabriCAM.

- Open Windows Security

Press Start → type Windows Security → open it.

- Go to Virus & threat protection → Manage settings

In Windows Security select Virus & threat protection.

- Click Manage settings under Virus & threat protection settings.

- Add an exclusion

Scroll to the Exclusions section and click Add or remove exclusions.

- Click Add an exclusion → Folder.

- Browse and select your FabriCAM installation folder (and any config/data folders).

- Optionally add the FabriCAM executable(s) (.exe) via Add an exclusion → Process or add file extensions like .cfg / .ini using Add an exclusion → File or Extension.

- Restart FabriCAM

After exclusions are added, restart the FabriCAM service or the PC and re-run the reconfig utility.

## Extra checks & troubleshooting

- Check Quarantine History: Open Windows Security → Virus & threat protection → Protection history. If FabriCAM files were quarantined, restore them and add exclusions.

- File / Folder Permissions: Ensure the FabriCAM folder grants the service/process the needed read/write permissions. Reconfig often needs write access to config files.

- Run as Administrator: When running reconfig tools, launch them with Run as administrator.

- Real-time protection: Only as a temporary diagnostic step, you can briefly disable Real-time protection while running reconfig — re-enable it immediately after.

- Network installs & mapped drives: If FabriCAM runs from a network share, make sure the AV on the machine (and possibly the file server) excludes that network path, or install locally.

- Other AV products: The same idea applies — look for “exclusions”, “whitelist”, or “trusted applications” in Avast, Bitdefender, ESET, McAfee, Sophos, etc., and add the FabriCAM folder and exe(s).

- Firewall: If FabriCAM communicates over the network, ensure your firewall isn’t blocking its service or ports.

## Safety & best practice notes

- Only exclude trusted software. Excluding reduces scanning for that path — only exclude folders you trust and that belong to FabriCAM.

- Keep FabriCAM updated. Use the latest FabriCAM version so you run software with security fixes.

- Keep Defender signatures current. Let Windows Update keep Defender up to date.

- Document changes. Note the exclusions you add (folder paths, processes, PowerShell commands) so you can review them later.

## Video
- YouTube: [https://www.youtube.com/watch?v=NG7mjRgzsck](https://www.youtube.com/watch?v=NG7mjRgzsck)