# RDWorks: backup, factory reset, recover settings

- Source-Date (SAST): see internal twin
- Dest: public
- Review-after: 2027-02-28
- Status: current

## Facts

- When a TruCUT/RDWorks controller stops responding or storage is full so files cannot be accessed: (1) backup settings, (2) reset the controller to default, (3) recover settings.
- Factory-blank reset uses password **HF8888**.
- If the PC cannot connect: check drivers; try the latest software on cncu; try a different computer; if still no connection the controller may be damaged.