# Software support list and respond.io flowchart

- Source-Date (SAST): 2023-12-12 01:33
- Dest: both
- Review-after: 2027-02-28
- Status: current

## Facts

- Support uses the respond.io **Start Page** flowchart for common conversation scenarios.
- Old software versions are not supported (time-wasting to revive). Ask the client to upgrade to a supported release.
- Supported titles/versions and how to handle unsupported software: https://machinery.support/software