# Client software recover vs deactivate on softwaretraining.co.za

- Source-Date (SAST): 2026-01-08 23:20
- Dest: both
- Review-after: 2027-08-31
- Status: current

## Facts

- Digitally dispatched software (from Dec 2025) can be recovered at https://softwaretraining.co.za/recover. Paper copies sold before that cannot be rebuilt from a company archive.
- Recover is **not** deactivate. Deactivate remains https://softwaretraining.co.za/deactivate
- Staff recovering a missing digital package by order reference use the later https://he3.co.za/idd/recover page.